Hotjar vs XProtect

RATING:

4.7

(508)

Hotjar has 508 reviews and a rating of 4.66 / 5 stars vs XProtect which has 27 reviews and a rating of 4.59 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (508)
4.6 (27)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 10, 2024
August 10, 2023
Pros/Cons
  • Pros

  • Hotjar has an amazing feature which allows to record user behavior. It is extremely useful to understand how users are interacting with your product.
  • It is very easy to integrate using google manager or directly paste the code. One of the best thing in HotJar is Heatmaps it shows me which part of my website are working well.
  • Cons

  • The biggest downside is that I am unable to use the heatmap functionality for the email signup popup that is located on the site.
  • It's not the easiest to set up but still manageable. That's the only downside I can think of.
Read all user reviews
  • Pros

  • It has been really helpful since due to my daily bandwidth I am not always able to attend every training session. It is a tool very easy to use and access doesn't even take long to load at all.
  • Zooming and panning are a breeze. The search functionality is very easy to use.
  • Cons

  • We have a lot of cameras and sometimes it lags or takes a while to load. It also won't work if I leave it for a while.
  • It is quite difficult to use and many people struggle to learn to use this quickly. Other than the difficulty of learning to use the product everything is great.
Read all user reviews
Pricing Range
$
$
$
$
$
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos