Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory.

We haven't experience anything we don't like.

10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them)

A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100%

Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams.

Being able to build in your own automations

The Reporting of desk 365 is very basically and could use a little more dynamic components

Most positive and seamless implementation I've ever had.

It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams.

I don't have any cons other than I wish we would have found it sooner.

It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion.

Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms.