Finding software can be overwhelming. Software Advice has helped thousands of IT support desks choose the right help desk software to manage their tickets and improve end-user experience.

Showing 1-20 of 279 products

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more

Price:

Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

SysAidFrontRunners® 2019

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more

Price:

Recent recommendations: 10 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

SolarWinds Service DeskFrontRunners® 2019

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Read more

Price:

Recent recommendations: 11 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Salesforce.com Service Cloud

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

inContact Hosted Call Center

inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Salesforce Essentials

Salesforce Essentials is a cloud-based helpdesk solution for small and midsize businesses. The product is built on the Salesforce platform and includes features such as contact management, a real-time activity feed and opportunity... Read more

Price:

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more

Price:

Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

ManageEngine ServiceDesk PlusFrontRunners® 2019

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library)... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Take Control

SolarWinds Take Control is a cloud-based attended and unattended remote support solution designed for MSPs and IT pros. It offers support to Windows, Mac, and Windows platforms, from all of those plus iOS and Android. Both branding... Read more

Price:

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

InvGate Service DeskFrontRunners® 2019

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more

Price:

Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

ConnectWiseFrontRunners® 2019

ConnectWise CRM from ConnectWise is a cloud-based customer relationship management solution that provides businesses with a centralized system to track all customer-related information. This solution caters to small and midsize businesses... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Dixa

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations. Dixa allows your team to deliver instant and continuous service across phone, email,... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Cayzu

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Alloy NavigatorFrontRunners® 2019

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities,... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Hiver

Hiver helps teams manage their customer support and internal communication from Gmail. The solution caters to industries such as software, real estate, manufacturing and advertising. Key features include multiple shared inbox management,... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

LiveAgentFrontRunners® 2019

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

VIZOR

VIZOR from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the licenses and incidents... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Help Scout

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships. Help Scout is designed to look like a personal email. There are no ticket numbers, case numbers or impersonal... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is... Read more

Price:

Recent recommendations: 15 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size: