Confluence vs Freshdesk

The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.

Confluence has most features needed for my work, but it can be difficult to format code and mathematical equations easily.

The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

I think the price is right but it is a little too high if you add some features.