Zendesk Help Desk Software


 

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.

Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.

Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

 

 

Zendesk - Agent home
 
  • Zendesk - Agent home
    Agent home
  • Zendesk - Knowledge base and community forums
    Knowledge base and community forums
  • Zendesk - Portal language options
    Portal language options
  • Zendesk - Reporting dashboard
    Reporting dashboard
  • Zendesk - Automate actions
    Automate actions
  • Zendesk - Ticket views
    Ticket views
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

1,729 Reviews of Zendesk

 

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Software Advice Reviews (188)
More Reviews (1,541)

Showing 1-20 of 188

Candice from Cebu Pacific Air
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Build relationships with clients thru Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can help us make our work more Effective and a reliable program.

Pros

It is one of the most used in the market so I am convinced that we should have this too. What we found out is, this can help have a real-time communication with customers, Zendesk makes our support to clients more easier, as to reaching out to them. The more that we made them satisfied.

Cons

This has more rooms for improvement, so I expect more from its updates soon. Plus, don't make it so pricey if ever there will be future great updates.

Review Source
 
 

Zulkamal from Co.think research and consultancy
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Good Quality Help Desk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Workflow automation for ticket management is great. It has sturdy report and analytics and we can convert the ticket views to CSV

Cons

It would be better if Zendesk provides a feature to the ticket based on its keywords as it will help agents to provide faster standard replies

Review Source
 
 

Kara from Mango Languages
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Zendesk is Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I use Zendesk all the time. It is a wonderful feature to communicate when I have questions about the products we are using at my company and I need answers. I love that you can drag pictures into Zendesk as a visual for customer service representatives and I do this all the time. Overall Zendesk has been an effective tool for helping me in my job.

Cons

I do not have any problems with Zendesk. Every once in awhile we will get disconnected and it won't save my message and then I have to log back on and find the customer service representative I was working with. Overall I have not issues with the program.

Review Source
 
 

Grace from Supportware ph
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Most organized tool ever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Non tech savvy people can utilise and explore this tool because it is very easy to use. It serves a huge help!

Cons

There's only one bad experience I couldn't forget about this tool. That's when there was a down time and it last for 2 hours. It never happened again since then.

Review Source
 
 

Sherwin from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

'Absolute best software is Zendesk'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I got a chance to advantage a free trial and i really how it works. Very easy to use and great recommend this to my team.

Cons

I don't have any bad experience with this application. I love how the product works. I pay my plan and very satisfy customer. Great deals.

Review Source
 
 

Ave from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Very useful to have this application - Zendesk are great!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this application because before I plan to have a premium account they offer free trial and demo for the new user. So using this one I got a chance to know more the product and good here I love how it's easy to navigate.

Cons

I dint have any issue with it. Actually, I recommend this to my co-team on how easy and advantage of demo and free trial. So far a lot of them already upgrade there application. Great deal to have this on our everyday need!

Review Source
 
 

Giamarie from Sprout Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

First class ticketing system with Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool increased our team's productivity.

Pros

The best thing is that it is always easy to track customer support history. It shows everything I need.

Cons

No doubt that the ticketing feature is simple and easy but it took time and effort for me to learn creating reports.

Review Source
 
 

Juan from Derevo
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

It has a great integration with another systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have been using zendesk through an API for my webpages and I have not face any issue, it has give me the flexibility to add support chats for my users.

Cons

You need to pay and of course that will give you the full access to the features, there are other options for free if you don't like to spend the money on this.

Review Source
 
 

Alec from Lessonly
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The best Customer Support Software Out There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't waste your time and purchase it if you are considering.

Pros

The "Saleforce" of customer support software it is top of class for a reason. Cheaper options out there but none that can offer the robustness of its product suite.

Cons

Reporting from Zendesk is not as good as it could be. Also launching a CRM so this product will not be the focus of the company.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Amazing value for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- for the basic functionality, the price is unbeatable
- the analytics features that aggregates customer satisfaction is extremely helpful

Cons

- any additional functionality separate from the basic package is quite expensive
- doesn't have the required change and asset management features that you would expect in an enterprise solution

Review Source
 
 

Marlon from PSG Global Solutions
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Best email management service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is one of the leading email management softwares and is highly recommended.

Pros

Awesome! I have been using this product for 1 year now and I can say that, this software has been a big help for me. I use it to manage my emails and what I like most about it is, the sequencing and managing of email volume and tasks are organized.

Cons

The snippets aren't accurate at times and it is hard to find the codes set for a specific snippets. The snippets could have been better if they arrange it per category.

Review Source
 
 

Haley from Positive Equation
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing customer service platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk has been a gamechanger for our customer service. Live chat has helped our ratings significantly and we love being able to help whenever our clients need us

Cons

We had a couple problems when getting our service set up, but customer service was extremely helpful

Review Source
 
 

Kenneth from Medical Supply
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Zendesk Is Amazing For Online Support!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk seems to be the best customer support platform there is out there. There is a reason why so many major companies use Zendesk. Now we've also joined and have only positive experiences so far!

Cons

At first it was a bit of a sudden shock period as we no longer had to deal with so many incoming customer inquiry calls. It made us nervous as we thought we were just receiving less customer contact until we found out that with Zendesk we no longer had to deal with so many calls!

Review Source
 
 

Shaun from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Will Help You Provide A Better Service To Your Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk helps us assist our customers even better. Making our customers happy and well taken care of makes our business successful.

Pros

Zendesk helps us address the concerns of our customers effectively and in a timely manner. It's very organized that our customers don't need to contact us multiple times to resolve an issue.

Cons

The only thing that ZenDesk needs to work on is down times. Support teams are responsive but it will be better if down times will be lessened.

Review Source
 
 

Jezrael Renz from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk the best CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is one of the best CRM software. Turning your DSAT scores, to amazing CSAT performance. Good CSAT scores drive more business.

Pros

Zendesk is an extremely useful tool in providing excellent customer service. The app provides timely solution in improving customer service performance of your company. It is a collaboration of your team and Zendesk support. Say goodbye to DSAT scores with Zendesk.

Cons

The interface is not that user friendly. It also takes longer time to get a technical support in fixing an error.

Review Source
 
 

Charlene from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

One of the simplest and most organized tools out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My cons doesn't really affect my overall feedback about this app. I would still love using this tool because it is high functional and has been doing really excellent for the past years.

Pros

If you are a newbie, you will definitely enjoy using this app because it is very easy and simple to use and navigate. It is not complicated compared to other tools with the same purpose that I have tried before.

Cons

There are times that we experience outages of this tool and you have to wait for hours before you can use it again. I hope they can do something about it like at least lessen the waiting time whenever it is being fixed.

Review Source
 
 

Alie from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The Ever-helpful Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is a useful app in providing customer service immediately with the convenience and flexibility of doing it anytime and anywhere.

Pros

Besides being a primary app for customer support, it provides the possibility of getting notifications instantly from your mobile if you can't be on the computer all day.

Cons

The mobile app version has limited accessibility and not so reliable. It rather drops the idea of prompt support when the computer is not available.

Review Source
 
 

Mark from Red Chili Web Design
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Zendesk Is The BEST Digital Help Desk!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We've been working with Zendesk for so long and it's really no question on whether we will continue to use it. Zendesk provides us with the exact platform and support that we need to provide our clients to give them the best service and support.

Cons

It took a bit of time to shift over our customer support team that we contract with overseas to help us implement Zendesk fully. This process did not take too long and the results have been spectacular!

Review Source
 
 

Joveelynn from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The Best Thing About Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very powerful.

Pros

Its integration with a lot of other apps out there is probably one of the best things about its efficiency.

Cons

The software is awesome and I couldn't mention a thing they need to improve on or maybe I have not encountered anything bad with it.

Review Source
 
 

Meynard from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Needs to Improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk Needs to Improve

Pros

Customization is one of the best things this tool offers. When something can be customized, it makes it easier to get on with the workflow.

Cons

Though Zendesk is such a labor-saving tool, it is also sometimes complicated to use. It could have been better if reports can be created in an easier way.

Review Source
 
 
 
Showing 1-20 of 1,541

Jordan from Rain Retail Software
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great for Day to Day operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I've been very satisfied with Zendesk and look forward to seeing what they come out with next.

Pros

What I like most about this software is the ability to use Macros which really speeds up our customer interaction processes. When using this for support, getting back to our customers in a timely matter is pivotal to our success so having that feature really is helpful.

Cons

My least favorite feature is how tedious using the reporting functionality. A little more streamlining and overall ease could really improve this area in my opinion.

Review Source: Capterra
 

Marissa from Nexrep
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

My thoughts on Zendesk

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how most of the information I need to assist my customers are located in Zendesk. This keeps me from having to do a scavenger hunt to find information.

Cons

As with most software, it can become glitchy or move extremely slow at times.

Review Source: Capterra
 


December 2018

December 2018

Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's a great software and helps make your job a little less stressful.

Pros

I used this product for the first time about two years ago and I had never heard of it before.
I loved how easy it was to use and adjust to.
Part of my job was frequently sending emails and we were able to make quick keys for just about anything and they saved us so much time!

Cons

N/A
No complaints, I really did enjoy it and there wasn't a time I was frustrated with it.
Sometimes I would need to search for a specific email and I was always able to find it. Pretty cool software.

Review Source: Capterra
 

Jermaine L from Mindgame Services dba TheJplace@myshopify.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Be aware of this when using

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Its works best when used within the chrome browser and works smoothly

Pros

It works rather smoothly when its opened in chrome amd allows you to submit tickets for processing very effectiveely.

Cons

I tried using the software in explorer and it kept freezing and crashing with script issues constantly. It was frustrating throughout the project.

Review Source: Capterra
 

Leah from Second Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Simple Enough Idea for Work Requests

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We use this for any kind of requests around the building and IT issues. It has helped our staff keep a list (all in one place) for tasks that need completed.

Pros

The program is fairly straightforward. We have used this in the past for maintenance requests and IT problems. I like that you can see your request and if it has been processed or is still waiting to be managed.

Cons

It's a little plain and not super intuitive as far as figuring out how to use it. Design could use some help.

Review Source: Capterra
 


December 2018

December 2018

Recommended by a friend

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I tried this at my old firm and thought it was okay, I think people have mixed experience some are great some aren't so it all depends on yours, kind of like rolling the dice.

Cons

I have mixed feelings its a great creative tool but if you have issues with the app its hard to fix as customer service takes a while.

Review Source: GetApp
 

leonardo from lasalle
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

zendesk

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It`s complete, has many features to work with

Cons

It`s a heavy software and can be slow sometimes, making you waste sometime

Review Source: Capterra
 

Chance from Paylocity
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Simple and Straight Forward

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's very simple and straight forward. From an end-user perspective, there's really no learning curve if you're used to general ticketing software.

Cons

There is a bit of a lack of organization and customization functionality when it comes to organizing fields and list views.

Review Source: Capterra
 

Daniel from FreshBooks
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

An Incredible Organizational Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can't imagine taking customer support calls or responding to emails without Zen Desk. It just keeps everything so organized and documented. It allows us to better understand our customers and actually make modifications to our products and features to accommodate them.

Cons

Zen Desk can be confusing if you don't have proper training, but I suppose any software with as many useful features would be. The good thing is that it doesn't take long to get the hang of it.

Review Source: GetApp
 


December 2018

December 2018

Great Helpdesk Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Probably the best help desk solution out there and a lot easier to get up and running by comparison to ServiceNow.

Pros

Easy to use, very affordable, ticketing system is clear and concise, flexible and integrates with many other platforms.

Cons

Notifications can be overwhelming and there is a lot to learn in the platform to really meet all support needs.

Review Source: Capterra
 

Matt from Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Excellent ticketing and CRM system

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's very easy to stay in touch with customers well and manage ongoing issues through this software

Cons

Handling of email responses, particularly with image based signatures or inline replies can be difficult.

Review Source: Capterra
 

David from Chess.com
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Awesome tool with great team behind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall happy with their tool and specially for all the features they offer to work together with your teammates.

Pros

Zendesk has always been a really great company. I personally love using their Customer Support Tool to handle all the support requests we have. The tool has a very high-up-time, full of nice features and a very nice team behind it. Hats off!

Cons

Their FAQ pages structure is a bit limited and the design of them is not very nice.

Review Source: Capterra
 


December 2018

December 2018

The only CRM you need!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Zendesk has been a game changer for my company. Timely customer support is crucial to our success and having everything in one place makes sure nothing gets lost and we give consistent responses. One feature I love is the internal notes that can be shared within the company, but not to our customers. Creating customized marcos for quicker response times has been awesome as well!

Cons

One of the things that I don't like about Zendesk is if you are tagged in a ticket, there isn't a place on the dashboard where all of these tickets live so that I can revisit them and make sure you have responded.

Review Source: Capterra
 


December 2018

December 2018

Ticketing Help Desk Platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use ticketing system. You get notified when a ticket has been updated, or is opened or closed.

Cons

Still looks a bit bulky in the e-mail formatting, but we haven't found one that is cleaner looking.

Review Source: Capterra
 


December 2018

December 2018

Great tool for small support teams!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Zendesk allows our team to easily manage our ticket queue. We are a small team, so it was also easy to ramp someone up when we had to backfill for a personal leave.

Cons

We reached out to learn more about their NPS software & capabilities and received a very generic response. This seems like it would have been a great upsell opportunity for them as we are already an existing customer.... so I was disappointed with the lack of information and effort from them.

Review Source: Capterra
 

Norbert from Best Team Bid
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Client-oriented software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We need to admit that Zendesk Support service makes business issues easier and faster. We like this software because it makes communication with clients much easier due to a service’s flexibility. It is great that we can customize the service’s settings in order to your company’s or client’s requests. What is more, it is very simple, so you can track e-mails and conduct well-thought-out campaigns.

Cons

It should be stated that there are only a few obvious drawbacks of Zendesk Support service. Firstly, there are some troubles with notifications, because they aren’t shown on time. There are cases when you are notified about a task that you have already finished or vice versa. It is very annoying and confusing for us. Moreover, mobile application should also be improved, because there is a problem with all ticket previews option.

Review Source: GetApp
 

Amanda from Trendy Stream
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

All sorts of support issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application has strengthened the level of our service that we provide to our customers. As a conclusion, the level of trust in us and the reputation as a whole have increased, which has a positive effect on our development and the discovery of some new opportunities that were previously only in the plans.

Cons

Sometimes the speed of the application slows down, which is especially noticeable with large loads. If you have established and mutually beneficial relationships with customers - the key to a successful future of the company, then you have found the product that will help you achieve the main goals. All the conditions have already been created for this, the business is left to small.

Review Source: GetApp
 


December 2018

December 2018

Easy chat making for a positive customer support experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I see this as a solid option for someone looking to chat with their customers. The chat has many functions that are user friendly and easy to use. I appreciated the ability to rate my experience. Would definitely recommend over other chat services.

Pros

The software, on the customer side of things, was simple to use and offered a variety of tools. I loved that, if I needed to, I could attach files, or get an emailed transcript of the chat. These tools may be available with other chat apps, but they are not as obvious. I also liked that I had the option to give my opinion on whether or not the chat went well with a "thumbs up" or a "thumbs down" button.

Cons

The appearance seemed to mimic the website design, which made it blend in a little too well. I wish it stuck out more and looked a little more modern. Looks like it came out of an early 00's video game.

Review Source: Capterra
 

Kate from MainStreet Family Urgent Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Tickets Not Always Clear

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is easy to organize as a user and keep needs straight.

Cons

The email interface is very difficult to use. I appreciate that tickets come through the emails, but it difficult to follow in any mail application.

Review Source: Capterra
 

Jamey M. from YouTube
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

A good low budget option for those needing a help desk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows someone with a low budget access to a decent help desk. It is not as fully featured as some hosted solutions, but a great compromise for the cost.

Cons

Being a self-hosted solution it takes a bit of setup. Of course there is setup and customization with all solutions, so this is not a huge deal.

Review Source: GetApp