Integrated perfectly well with the products within company.

The product can anticipate customer behavior, and needs or issues and can provide solutions, and this feature is the best when dealing with very large volume of customers, especially focused on an area in a timeline. It can foresee scenarios, create reports to let you see the future of a project if delivered, and can provide many real-time predictions which is very helpful when deciding to go live with a project that would effect the whole company.

Cannot say anything bad about the product, maybe only if the first installation could have been faster instead of taking some time.

We have been deploying D365 for various clients, be it in the financial sector (brokers, consulting, tax, banking, wealth management) to retail to property management/development to education to marketing, etc. etc. We are yet to find a scenario where Dynamics was not able to make a positive improvement in the way our clients operate. The most important proviso is that proper consulting takes place - the client and consultant need to understand each other - business vs. product vs. expectation.

Highly configurable, well thought-through. All aspects of customer service functionality in a single, tidy package. And whatever you don't get, you can most likely integrate with. A robust solution with Microsoft backing their product reputation.

For smaller to lower-end-mid-tier businesses, the pricing may be steep. However, with proper consultation and guidance, Microsoft should likely find ways to make the solution more affordable. And once the business starts reaping the rewards, the costs are soon justified.

I've dealt with worse customer service but this app is a product to give chances to.

The ability to be able to connect with customer support anytime anywhere to help you out with any product needs is fantastic. They are very friendly and helpful.

Depending on the customer service chat, email or phone call, it can be 50/50 as to if your problem will be solved in a timely manner.

Allows the creatin and the management of a centralized knowledge base which reduces resolution times.

Integration with third-party or legacy systems is a bit harder than integrating with other Microsoft products.

Overall it does what it should and offers key features to assist with customer service needs.

The ease of use and functionality are the key pluses for this product and I would recommend this product.

You definitely need a developer to deploy this product and customize if you aren't using out the box functionality.

It's a great tool for Customer serviceKeep all customer data in one place.

It is a great tool fr offering customer care to clients and for bringing all clients together in one location so that we can provide support.The Dynamics 365 customer support team responds quickly to all enquiries.

The product is decent but a little pricey.