eFACiLiTY Helpdesk and Knowledgebase

eFACiLiTY Helpdesk and Knowledgebase is a helpdesk and knowledge management solution. It is designed for midsize to large organizations across various industries that want to streamline support operations and empower customers with self-service options. The software offers helpdesk ticketing features like configurable workflows, notifications, call booking through multiple channels, priority assignment based on issue severity, and service level agreement management. It also includes an AI-powered knowledgebase where customers can search for and find answers to common questions on their own. eFACiLiTY Helpdesk and Knowledgebase is available as a cloud-based or on-premise solution. Implementation and training services are offered to help organizations get up and running...