About FootPrints service desk

FootPrints is an on-premise help desk and IT service management (ITSM) application built for midsize businesses in a range of industries. It offers service desk and workflow automation, change management, a service catalog, knowledge management and more.

FootPrints helps users manage service requests, incidents and problems with built-in templates. Activity is saved, so users can review service history and track activity. Information such as incident reports, problems, changes and configuration items can be linked directly to relevant issue investigations.

Users can establish a service catalog and knowledge base for clients to enable self-service issue resolution. The workflow automation tool offers a drag-and-drop interface. Other features include a ...

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Supported Operating System(s):

Windows 7, Linux, Windows 8, Windows 10

1 Reviews of FootPrints service desk

Overall rating

4.00 / 5 stars

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August 2017

Harold from Saclaw

Verified Reviewer

Company Size: 11-50 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source



Value for money


Customer support




August 2017

Footprints does a great job keeping your help desk tickets in order.

Footprints does a great job managing help tickets.


Configuration can be granular and specific for your needs Includes Knowledge base library Good query for tickets Email tickets are very descriptive Can assign roles to users


Initial configuration is involved, but straight forward. A bit of a learning curve for those who are not tech savvy.