Freshworks Customer Service Suite
Overview
About Freshworks Customer Service Suite
Freshworks Customer Service Suite simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the built-in AI helps coach reps in real-time after every customer resolution with proactive quality management. Instead of hiring a QA team and reviewing conversations and calls, the system automatically performs in-depth reviews and shares its findings with your team to help your agents improve their performance.
Freshworks Customer Service Suite Pricing
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Freshworks Customer Service Suite
1 Review
Albert
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
Excellent customer service software that has a free plan!
PROS
It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent.
CONSAs with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics. Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue.