Giant Rocketship

Giant Rocketship is a helpdesk automation software specifically designed for managed service providers utilizing Autotask. Its primary function is to streamline ticket workflows, thereby enhancing technician productivity and customer satisfaction. This platform is specifically designed for managed service providers who employ Autotask as their service desk. It seamlessly integrates with Autotask, simplifying both setup and training. Users can conveniently access the features of Rocketship directly within the Autotask interface. Giant Rocketship automates several crucial helpdesk functions. For instance, SmartDispatch assigns tickets to technicians based on their skills and availability. SmartMeetings schedules onsite appointments, taking into account travel time. Sma...