Support is very helpful and friendly. Tbh, I had a few problems setting up the page, but with the supports help, I think it's looking pretty good now.

Easy to navigate and edit articles, easy to customize, and pretty good search function.

1. There is no "add table" function, which is kind of problematic, as we need to generate HTML code and add it to the article. Adding the feature would be nice. . 2. It would be cool if helpcenter.io is compatible with Gorgias, Zendesk, Zohodesk.

[sensitive content hidden] is responsive and helpful. It was very easy to implement and navigate. It's been easy to maintain and update as well which is perfect for our small team.

We chose HelpCenter.io as a standalone help center product. It was easy to implement and integrated with Linear and Front.

A few aesthetic features like hyperlinking. We'd also like the ability to schedule a published article.

We were able to set up and launch a Help Center for [sensitive content hidden] within days.

It is easy to set up and use. Lots of functionality is available from the box.

Bugs in the layout that appear from time to time.

Helpcenter has been great for us. We were able to launch a Help Center in only a few days and it's super easy to use and maintain.

I looked at a few different products and many of them were a nightmare to set up and required very expensive long term contracts. Helpcenter.io was priced so low that initially I was a bit skeptical that it would work for us, but it turned out to be a great solution for us which we were able to launch in just a few days and can easily maintain and make changes to at any time without requiring support from our engineering team.

I would love to see integrations for the contact form that would allow us to customize the form and hten direct submissions into Salesforce or a designated inbox.

I had a problem with editing a category in a different language on HelpCenter.io. I reached out to customer service and [sensitive content hidden] stepped up in a big way. Explaining why the problem happened, and fixing it for me! He was very friendly and I felt very taken care of with my problem. I would highly recommend based on this experience alone!

There was a small problem I ran into with translating and I thought it was a roadblock that we wouldn't be able to get around; however, [sensitive content hidden] with customer service helped fix it!

What I like about HelpCenter.io is the fact that it is super easy to set up and use. The platform meets the overall needs of what a help center should offer. However, what I like the most is the exceptional treatment from [sensitive content hidden] and the team at HelpCenter.io. They have solved any issues that we faced and helped out with all inquiries whether that has to do with features or customization - within reasonable time and in a professional way even though my requests might have been a bit unclear at times. Definitely recommend HelpCenter.io!

The only con about HelpCenter.io I can think of is that I would like to be able to see the article in the default language as I am translating it to another language. That would make the process of translating an article much faster and easier.

Extremely easy to use, exactly what we needed for our business, and the customer support was exceptional!

It would be great if eventually a ticketing system could be integrated within the Help Center.