HubSpot Service Hub
About HubSpot Service Hub
Awards and Recognition
HubSpot Service Hub Pricing
HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $45 per month. Service Hub Professional starts at $450 per month. Service Hub Enterprise starts at $1,200 per month. See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for HubSpot Service Hub
1 - 5 of 157 Reviews
Brooke
2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed March 2021
Easy to keep track of issues, create surveys, automations
Vie
Verified reviewer
Logistics and Supply Chain, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
HubSpot for Customer Success
its a wonderil tool to use as a large enterprise or a small startup
PROSTicketing, Conversations and CRM. I love how organized everything was and how it can be customized. Snippets and templates make canned responses a breeze for fast respinse yime and high customer satisfaction. integrated RingCentral calling and also being able to use LinkedIn Sales
CONSa little laggy at times. i wish updates could be done at times that wouldnt affect operations but other yhan that its been amazing
Reasons for switching to HubSpot Service Hub
more feauture and functionalities
Thierno Ousmane
Banking, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
HubSpot Service Hub, a good tool for a high-quality customer support.
Overall, HubSpot Service Hub is a good tool to take care of our clients and keep them. We combine taking charge of their queries and asking what could be improved in our business through the Feedback surveys function. Beyond the small and medium businesses (which once again are the most to use it), more and more big companies are using this product such as BBC, Suziki, or Airstream. So, it is a very promising product to watch. If the required update is done over time, it has the all chances to thrive in the market.
PROSTo start, It is important to know what is HubSpot Service Hub. It is an all-in-one software kind of type, that gives companies (mostly small and medium ones) the ability to run good and fast customer service. The ergonomy of the website is well-done giving us good and fluid navigation pleasure. The things that I like the most about this software are : - The Tickets function transmits all the queries of our customers concerning issues that they may face. Each ticket opened by a customer contains a number, the customer’s name, the date of its emission, the last time that the customer has been replied to, and the priority given to the case rated from low to high. This is to prioritize the cases; - The Feedback surveys function is a survey tool to enable our customers to rate us by giving their feedback. This helps us to improve our services. - The one-support inbox ability is a very efficient system when it to comes to gathering all the messages coming from different platforms; it can be from Facebook, Twitter, or emails. It is a message channeling system. - The automation system is a point that anyone should notice when using this product: From sending surveys to customers automatically once a ticket is closed, to guiding the same customers through the Chatflows function, with chat automation without us having to be online. This automation (like any other one for that matter) needs to be set in advance though.
CONS- The ticket system still needs some improvements. It would be better to add a time tracking, from a ticket being opened till it closed. It would give the sum up of the time used to close a case. This would help us for internal metrics purposes. - Updates must be done to better optimize the search bar and fix some small bugs.
Reasons for switching to HubSpot Service Hub
The ergonomy of Asana was not pleasant to me.
Ella
Pharmaceuticals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
Its good CRM but is more suited for Marketing rather than a Service Role
It has some great functions but compared to some other CRM services it is limited and sometimes difficult to navigate
PROSEasy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.
CONSThe ticket system is not designed for high volume. You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications. Limited reporting.
Reasons for switching to HubSpot Service Hub
Wanted to bring all of it on to the one system.
Enrico
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
My Expereince With HubSpot Service Hub
We have used this product as a CRM and comes with amazing features and capabilities. It is affordable, easily customizable and very helpful thanks to multiple features.
CONSNo negative issues with HubSpot Service Hub