Infraon ITSM
About Infraon ITSM
Infraon ITSM Pricing
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Infraon ITSM
3 Reviews
Vasanth
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
The best ITSM system in the market with Gen-AI and Collaboration workspace.
It has delivered on its promise to enhance team collaboration and efficiency, as affirmed by the Infraon team. Additionally, we leverage this system for IT Asset Management and software license oversight, providing us with valuable added benefits.
PROSIts simply awesome! The Gen-AI collaboration workspace is a real gem, making teamwork a breeze. It's easy to use, and the UX is top-notch. Plus, having customer support and workflow automation in one system. Makes life so much simpler!
CONSDid not find any major gap in the system, as a suggestion they can improve OEM integrations for Asset Lifecycle Management
Reason for choosing Infraon ITSM
Its easy of use and its Generative AI and Collaboration system
Reasons for switching to Infraon ITSM
Poor support, Expensive, and Not good in Asset Management
Vijayakumar
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
User Experience and Value for Money product
I've encountered such a user friendly ITSM tool before - it's truly fantastic. The workspace in the product is exceptionally unique featuring with simple procedures for setup. There is no tension, no mess, easy to work with. Moreover, I must highlight that the price of the product is incredibly affordable. I love working on it.
CONSI dont have any cons in particular. Happy with thr current support.
Vendor Response
Thank for your valuable feedback.
Replied November 2023
Hari krishnan
Accounting, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
IT service management
Infraon ITSM is an asset to our IT department, enhancing our service delivery and overall efficiency. Its Generative AI and Workspace and responsive customer support, make it a great choice to our organization
PROSIt has a great user-friendly interface, offering intuitive navigation for IT professionals and end-users. The platform's high level of customization seamlessly integrates with existing workflows. Automation capabilities reduce manual work, enhancing response times and service delivery. The powerful reporting tools enable detailed insights, supporting data-driven decisions and continuous improvement in IT operations.
CONSAlthough the system supports integration with various third-party tools, some integrations may require additional configuration. It would be beneficial if the integration process could be made more straightforward.