sometimes you need many people monitoring the same inbox. Having them all login is not a good solution, so keeping allows many workers to manage the same inbox.

There's nothing not to like. There are some improvements I've suggested to make it a bit FASTER to use, but basically it is excellent.

Very happy with the system in general. With a few tweaks it could be even better

No need to have another support ticket system, you can manage all your tickets directly in the browser in Google workspace. Makes it easier for everyone to manage.

The long subject lines with random letters and numbers are a bit confusing and visually distracting, it would be great if that could be hidden or removed.

We use keeping now for a year and it’s the best gmail add-on ever. Especially the shopify combination with preview data is great.

You have to find your way first to understand.

How easy it was to setup and integrates with Gmail. It's part of Gmail so you don't have to learn or load another program.

Unable to convert to a ticket when using Gmail on a mobile phone.

We've been using Keeping for years now. It was good to start with and has been improved since then. When occasionally needed, the support has always been quick and effective.

Simple, affordable solution to a complex business problem. Great for small businesses which don't need (and can't afford) the functionality offered by larger CRM solutions

Ongoing lack of app for mobile is disappointing but doesn't detract from the overall offering.

Our overall experience has been very good. It meets our needs without confusing our users.

There is no better tool available that I have found if your goal is to improve Gmail into a simple and effective ticketing system.

Having to maintain full compatibility with Gmail does force some quirks into the interface and usage of the tool that may not be present in more fully featured products dedicated to ticketing.

I can’t imagine our daily work without Keeping after those two years!

Easy setup, Gmail integration. Very easy use.

The tool is not so known in Poland. I had to look for it on Internet.

Positive, didn’t use it as much as anticipated but willing to try again

I enjoyed the email features and how it kept me on task

Many steps that sometimes felt redundant