Lucidea Integrated Library Systems
About Lucidea Integrated Library Systems
Most Helpful Reviews for Lucidea Integrated Library Systems
1 - 10 of 10 Reviews
Anonymous
51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
It has what you need
It has many features and is multi-functional. I was able to get the hang of it pretty easily with support from my supervisor, but if you require additional help, they have live representatives willing to help 24/7.
CONSI don't really have a complaint, considering my limited experience with the software.
Patricia
Museums and Institutions, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great solution for historical societies
Data migration went okay. There is a learning curve since some things, such as serials, are handled very differently from our previous system, which we had for 10 years... Customer assistance has been stellar! So far, we are very satisfied with the new system (SydneyEnterprise)
PROSSeveral customization options Works with non-MARC records Modern, clean, minimalist interface Superb customer assistance Google discoverable
CONSIdentities/authority control (needs to be able to import controlled vocabulary files, such as LCSH) Being a more complex system, with more features and customization capability, also makes it a little more complicated to set up Printing - too complicated, too many options that we don't use in our library Labels require a special project
Reasons for switching to Lucidea Integrated Library Systems
SydneyEnterprise was offered as a free upgrade from SKCL MARC (Cuadra STAR) Other divisions in our organization have adopted Lucidea products (Argus and ArchivEra)
Kathy
Museums and Institutions, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Have used the company's products for a long period of time and have always been more than satisfied.
Continued development along the lines of where I'd like to go with sharing our data; having the access to flexible data design and redefinition and display. Getting at least to the basics of that with relatively complete ease.
PROSFacilitates customer driven design; flexibility, avoids rigid constraints of many other systems; potential for integrating data in diverse formats into system; excellent customer service and support.
CONSThe con is really the constraints on my own time; I look forward enriching our content and developing specialized access routines for our staff.
Jennifer
Performing Arts, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
GeniePLUS review
We upgraded to GeniePLUS in 2021 and it could not have come at a better time. Knowing that our catalogue and data is secure gives us a big peace of mind. During lockdown, we had great customer service and were able to customise the database to suit our needs.
CONSThe adding multiple inventory records function does not work as well as in the previous version of Genie.
Sandra
Law Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
SydneyEnterprise is flexible and easy to use
We have easily made changes to the library catalog and OPAC with the changes happening in the firm. It's easy to train new employees and the Sydney customer support is always great.
PROSThe flexibility and ease of making custom databases and views. I have been using Sydney since 2007 and it keeps getting better. They listen to their users. They also have excellent customer service.
CONSThe manuals could be a bit more detailed, but the tutorials are great for learning specific modules.
Terry
Law Practice, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Review of SydneyEnterprise
I have use Sydney products for over 10 years. I find have found the use of this product very easy to use and easy to train the users in my library. The customer support is awesome! Sydney has help us with every question we have every had about this software.
PROSLibrary mail check-in.
CONSBook check-out system. But we do not have bar coding in all our libraries nation wide.
Jennifer
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Flexible Catalog for Managing Online Resources
I have been working with Lucidea for about four years. In that time, customer service has consistently been highly responsive to my needs. Sydney Enterprise is stable, flexible and easy to use. I have access to all the modules but only those that make sense for my work are utilized. The software allows me to create custom metadata fields which make searching easier for my users. I have a great number of full text attachments which are quickly searchable because they are indexed. Overall, I am pleased with the software's performance. These comments are based on my own opinion and not that of my company.
Russell
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Versatile Software Package to meet the needs of Library staff and users alike
We have been customers of Lucidea for some time now and are very happy with their latest iteration - Sydney Enterprise. Having used other Library systems I can say that Sydney Enterprise is able to meet both the needs of staff and end users with an nice User Interface. Ease of use for staff and end user coupled with a very intricate database system allows both first time and power users to navigate easily to the information they require.
PROSEase of use. Customer Service. Customizable. Active Development and responsiveness to clients requests for enhancements.
Karen
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Lucidea Works to Find Best Solutions for Your Information Environment
We use Lucidea's SydneyPlus. The customer service has been excellent. The staff is knowledgeable. If you pose your knowledge or information storage, access, or retrieval problem to them, they will help you figure out the best solution. Their databases are flexible enough to create a catalog of any kind of materials or data you have.
Elaine
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Extremely powerful and versatile product. Great Customer Service.
I've been using InMagic at work for nearly 20 years. It's an excellent product. We use it to track action items and our complete records management search library.