Malcolm!
About Malcolm!
Awards and Recognition
Malcolm! Pricing
14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing.
Starting price:
£36.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Malcolm!
1 - 5 of 33 Reviews
Antony
Verified reviewer
Information Technology and Services, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Malcolm! Saved us Time and Money
It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!
PROSIt's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.
CONSI don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
Reason for choosing Malcolm!
It seemed to be much simpler and more visually appealing.
Mark
Farming, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Fantastic product for knowledge bases & Smart Questionnaires
We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions & Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations.
PROSMalcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.
CONSThe storage space provided by default is perhaps a little on the small side.
Reasons for switching to Malcolm!
Malcolm has many more features and is also much better value for money.
Joe
Entertainment, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great software solution
Easy and enjoyable.
PROSMalcolm! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy.
CONSTricky to alphabetically order content, but doable!
Hari
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
A Modern Helpdesk Solution with Workflows
Malcolm has been a pleasure to use and implement.
PROSGreat UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.
CONSIntegrations are a bit lacking and haven't really seen man updates (publically).
Reason for choosing Malcolm!
It was on a lifetime deal with Appsumo and was an affordable investment for the value.
Selle
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2020
Love This tool!
Easy to use!
PROSI love that I can segment faq’s and create widgets and embeds.
CONSThe full page ember doesn’t provide much flexibility.
Reasons for switching to Malcolm!
This was much nicer looking and easier to navigate
