Great experience from day one set up with easy cost efficient great service

Simple and easy to navigate simple to set up

I have no negative comments to share as of now

Although it started off rocky, Overall I’ve had a good experience. Mainly do to the customer service received. The fact that I can set up voicemails and able to identify the calls specifically for my business when they come into my phone. Officetree works great for my needs

Easy to use, Customer service responds quickly. After the free trial there were charges that I did not understand. I reached out to customer service and received a response that was unclear and frustrating. When I responded explaining that it didn’t make sense, [SENSITIVE CONTENT] jumped in to explain the billing thoroughly. I was unclear that each user cost an additional amount. Once that was explained I was able to make the proper decision for my business needs. Anytime I have a concern I receive a prompt response from customer service. My number was disconnected due to a change in my card that I forgot to update with Officetree, [SENSITIVE CONTENT] was able to get my number reconnected in the middle of the night within a few hours of my inquiry.

I would suggest that the billing be explained prior to being billed to prevent confusion. I also don’t like that we have to pay extra for each user.

Horrible

I didn't like anything with this service.

I immediately filed a ticket to close the account as I didn't like anything about it. They did respond but it was because they required for me to inform them specifically on what I didn't like. I responded that I didn't like the service and to cancel. That's when I get a notification that my bank account has been charged $50.00. No answer on their phone number so I put in another ticket and this is their response, "Hi. We understand you inquired about the $50 you paid for service credits with Officetree. That was a nonrefundable payment you made at the time of your order, as stated on the page where you entered your credit card number. Your order did not have any "trial" -- which we don't offer with our telephone service because we incur costs when we immediately purchase a number for a customer. We do, however, offer a guarantee to ensure that technically the number will work for your purposes. Even that requires you work with our technical team at least once to try to resolve any issue you are having, which did not occur in your case. Please understand your ordered a service from us which was provided. We cannot just "return" a service and we also have no record of any technical issues. Your service credit purchase can still be used for other Officetree servics. We offer 5 software applications to which you may subscribe with your same username. We hope this addresses your question. Have a nice day." Another ticket has been placed as they still haven't closed my account

Price and service is phenomenal the 7 days I tried it.

I'm unable to run billing myself. I would like to pay months in advance, but no option. Also needs a phone app. The web platform is a little sensitive

I'll have more to say about the product itself but the customer service is what I'm extremely satisfied with and want to highlight.

I like the customer service best so far. I haven't dove into all the features yet but so far, [SENSITIVE CONTENT] has been super-responsive, helpful, and walks me through everything.

Nothing yet. I only received one phone call and because I wasn't notified on my cell that it was a business call, I answered my cell phone like a spammer was caller. You know "that" tone. Thankfully, [SENSITIVE CONTENT], helped me adjust the settings so my 833 number shows up so I can answer those calls cheerfully and professionally.