PHPKB
About PHPKB
PHPKB Pricing
PHPKB offers owned as well as hosted licenses for multiple users. Details of paid subscriptions include: Self-Hosted Owned Licenses (One-time cost): 1. PHPKB Standard (MySQL) Edition - $285 2. PHPKB Standard Multi-Language (MySQL) - $385 3. PHPKB Enterprise (MySQL) Edition - $515 4. PHPKB Enterprise Multi-Language (MySQL) Edition - $615 5. PHPKB Enterprise (MS SQL Server) Edition - $615 6. PHPKB Enterprise Multi-Language (MS SQL Server) Edition - $715 Cloud-Hosted (SaaS) Licenses: 1. PHPKB Standard (MySQL) Edition - $25/month OR $250/year 2. PHPKB Standard Multi-Language (MySQL) - $30/month OR $300/year 3. PHPKB Enterprise (MySQL) Edition - $35/month OR $350/year 4. PHPKB Enterprise Multi-Language (MySQL) - $40/month OR $400/year Additional admin users can be purchased at $5/month. Users can remove PHPKB branding for a one-time payment of $85. Contact Chadha Software Technologies for more details.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for PHPKB
1 - 9 of 9 Reviews
Craig
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Excellent knowledgebase product, easy to implement
Our customer-facing knowledgebase of technical articles has found a popular home on PHPKB. Our IT Helpdesk staff and technicians find increased productivity among customers as they are easily able to access information to assist in everyday needs.
PROSImplementing a knowledgebase, including seamless SSO integration was quick and easy. Support was always ready to assist and guide configuration for the best results.
CONSLess a con, more of a wish list requests: More robust handling of images in the WYSIWYG editor so that placement and size of images can be quickly and easily laid-out.
Reasons for switching to PHPKB
Ability to customize and simplify the knowledgebase portal and customer experience, along with good presentation on any device from large-screen to handheld.
Johny
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Honest Review after 1 Year of Usage
We are using PHPKB both internally (for our support agents) as well as externally (to help assist our customers in self-help manner). We have noticed that our support queries have reduced over 60% in last few months.
PROSWe evaluated PHPKB for 2 months before making a decision to buy a self-hosted license. The sales person was extremely helpful, helped us configure our server to make sure it met the requirements for installation. We are using it from over a year now and we are fully satisfied. I can highly recommend it as the best value for money knowledge base software for internal as well as external use.
CONSThere is none in particular that we do not like about this software.
Neil
Machinery, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2021
No service
Terrible. Will never use them again
PROSThe software has some features, but there are far easier systems to use.
CONSRegrettably this company refuses to honour their own Refund policy. Even after multiple attempts to have them honour their own commitments to refunds, they have refused to honour their policy.
Vendor Response
This customer posted this review when his refund request was respectfully declined as per the "Illegitimate Refund Requests" section of our refund policy. His clear intention was to get the software license for free. He threatened to post a negative review if we didn't honor his request for a refund.
Replied August 2021
Mike
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Great, Inexpensive Solution
We've used PHPKB's hosted solution for about five years and the experience has been nearly flawless. We originally chose PHPKB because of the clean front end and easy-to-use interface, and of course, price. Over five years, I can't recall the system ever being down, and the PHPKB team has been outstanding and very responsive with customer support. Our users also had no significant issues and the solution just always worked as intended. We generated several million page views over time which was great given the niche market we're in. The main point I would make with these types of solutions is to line up your content people and keep them engaged to keep your site fresh. For the app, also carefully consider your reporting needs. I expect you could install and maintain this locally without a great deal of effort.
Sergey
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
How cool is that!
Knowledge base is one of the critical tools for both customer support and internal knowledge management. That's why 'omindware always aim to use the best technology available and do periodic market reviews to make sure we are using the latest and the most advanced tools. PHPKB let us look no further - it stands out amongst competition and has everything we currently need, and more. It lets us manage public articles, FAQs and documents, as well as private areas for select customers to provide personalized project documentation, training materials etc. It also features multi-language support so we don't even need to worry about maintaining several instances of it for different markets. How cool is that!
James
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
A simple and well thought out application that does what it says without extra fluff.
I've only been using PHPKB 8.0 for a short time, but I love it already. It does what I need and no more, which is perfect. I was looking for a wiki or knowledge base product and I looked at many other possible solutions but all of them were complete overkill with lots of extra things and complications that I did not need. I wanted a knowledge base and no more and that's what I've found in PHPKB 8.0. (PHPKB 8.0, Owned (self-hosted), MySQL)
Toshimi
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed June 2015
Super user-frendly interfaces, affordable, and great customer support.
Pros: - Intuitive user-interface - Customizable (editable source code) - Reasonable price - Multi-language support - Quick response and customer oriented technical support - We received fixed codes for Japan specific issues. Cons: - No Japanese language assets - Some Japanese specific issues (no JP mode on TinyMCE, date/time formats, pdf export, etc..) - No Japanese support - No updated manuals/tutorials
Steve
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2015
User friendly, flexible, efficient - great product and service
Our experience has been very good with PHPKB. The platform is great and the company has done a great job of responding to our requests for customizations. The end result is just about to launch, but we believe it will be well received by our customers.
Debbie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2010
PHPKB 6.0 Review
I'd highly recommend this knowledge base software to anyone who is looking for a stable, secure and feature-rich knowledge base solution.
PROSUser Interface Dashboard Ease of Use KB Statsitics & Reports Flash Charts
CONSNone in particular