It has been fabulous! How often do you get a support / sales team that reaches out to you proactively? If you're a small to medium sized business with a tight budget for customer service and a shared inbox to manage, this is your ticket - literally.

I've always admired the structure and design of Plumsail products when I've tested them in our SharePoint environment. They are simple, clean, user-friendly but still customizable and allow for a reasonable degree of complexity in workflow if we need more. I like that we can easily integrate it with our other Office 365 products. I like that I understand how it works. It's exactly what I would have built if I built it myself, but it arrives ready to go. In fact, I was able to have our internal demo set up and running in less than 10 minutes. Our installation with another product took a dozen hours spread out over weeks while waiting for answers from our parent company. Yes, that other product has more features - but we don't use them. Yes, that other product has strong brand recognition - but our customers don't really care. They just want their orders and issues resolved as quickly and efficiently as possible. And Plumsail does that. It gives us the basics that we DO need for about 1/10th of the price of our other product.

There are very few things not to like with this software. We're still exploring the full functionality and until we cutover, I don't anticipate running into anything that we can't compromise around. Our only real problem is probably only applicable to our corporate structure. Our parent company manages our Office 365 installation. Finding a way to license the software without having to get billing through the parent company would mean we'd move to Plumsail Help Desk tomorrow. Also, simpler signature management would be a help for us - we have a fairly intricate signature program, but we are able to work around it with features that are built in for canned responses. Regardless, for the cost and the functionality this is an excellent value for our organization.