About Remote Desktop Manager

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices fo...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8

258 Reviews of Remote Desktop Manager

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(159)

159

4 stars

(82)

82

3 stars

(15)

15

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 258 results

August 2018

Iva from Adams County Communications

Verified Reviewer

Company Size: 11-50 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Holy Grail of Remote Desktop Software

I came across Remote Desktop Manager in my search to find a better solution to what was becoming a time intensive process of updating, managing and remoting into what was growing to be a substantially large number of various types of connections. After testing several different remote management platforms with great disappointment, I finally found Remote Desktop Manager and have never looked back. I have been using it for over 5 years now. Not only do I use it to manage all my connections but I can use it in a well laid out platform.

Pros

I can quite literally remote into a crazy amount of connection environments all within under a minute if I want to as well as a specific connection environment along with its specific VPN connection dynamically if I want without having to connect to that groups VPN first. Remoting like a boss isn’t the only plus to their platform. They have an extensive amount of tool sets one can use within each connection environment to use such as macros, scripts, management tools, command line tools, sub connections, logs and many others. The list of additional functionality is greater than one would be able to leave in a review.

Cons

The only cons I have come across over the years were there were a few times I found the version for Mac OS to be a little buggy but that was resolved timely and it didn’t affect the actual functionality of the software. Also, some of the macro and script help documentation could have been a little more detailed. However, the help documentation pertaining to this could have very well been updated since the time I needed further clarification which was when I first started using it. I have not needed to use it since that time now that I understand how to configure the macros and scripts within the software.

November 2020

Matthew from freelancer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

For A More Resourceful Working Environment

My overall experience using this software has been a good one. I highly recommend using this easy to understand and dependable software application.

Pros

Remote Desktop Manager is an essential service in the IT field but offers a secure platform for other applications. It allows a whole host of connecting options. For example it offers the use of multiple IPs from one single desktop. It's effective, easy to you and very convenient. No need to use a VPN when using Remote Desktop Manager as the process is already automated. Also, your data is truly secure as it is centrally stored with RBAC config.

Cons

At times when your connection is disrupted there are issues with connecting but overall it's a superb software that's super easy to use which is commendable.

September 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

September 2019

I don't like this sw at all, sorry

I'm using this sw from years and I'm totally not sadisfied. Too slow, too complex, and buggy. At least they needs to have 2 interfaces, one advanced and one lite with 10% of the options. they also needs to have a better quality check on the sw because it's usually buggy (or at least insert LTS version , so a user could update 2 or 3 times per month and other if they like will keep all the updates).

Pros

Full of functionality and features. If you think about a vpn, a remote connections this software has the plugin to automate the process. It's also secure because data are centrally stored with rbac config.

Cons

Well.... to heavy , this sw is always slow. I've changed my laptop with a new one with i7 and ssd with 32gb of ram and it's still slow! It's buggy... i usually skip some version because they add whatever plugin or functionality you probably never use because you will not be able to find it and they broke something you are using. The ui is confusing, too many options available.

September 2020

Ariyan from halalit

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best for using multiple IP addresses from one pc

The expariance of this software is realThe experience of this software is really good. I love to say that, Everyone should use this.ly good. i love to say that, Everyone should use this.

Pros

I like there connecting option. it was amazing. I can use multiple IP from may one pc. I can use this for my official use. it's very helpful

Cons

there not big least think about this. But sometimes they take too many time to access.I think this is for my connection technical problem.

May 2020

Garrett from Global Eagle

Company Size: 501-1,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

May 2020

For a more versatile workstation

Essential for IT, but flexible enough for more creative applications. A great cure for the Mac vs PC blues.

Pros

Gives me PC access from a Mac, allowing me to run multiple processes across different machines. A great solution for when OS exclusivity slows things down.

Cons

Clearly intended as an IT support tool, and therefore a lot more intuitive for the IT department. I'm an editor, so while I get a lot of mileage out of the software, I usually need to call in some support for connectivity issues.