About Remote Desktop Manager

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices fo...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8

230 Reviews of Remote Desktop Manager

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(145)

145

4 stars

(75)

75

3 stars

(12)

12

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 230 results

November 2019

Brent from Intelligent Technologies, Inc.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great RDP Management tool that grew into anything PAM solution.

Multiple users at multiple locations all who have the keys to various client systems and need to insure that we can all access them (subject to restrictions the admin places) and if one gets updated by a consultant that the change is captured and documented. Beside the automatic sharing of an update, if something stops working you can see who modified the entry and check why it is not working. If change was a mistake you simply roll the change back via the history feature. I had someone delete 200+ entries by mistake and five minutes later they were back.

Pros

It has a very rich set of features and capabilities for connection to systems needed to manage both internal systems and devices. More importantly client VPNs, credentials, connections, various other key details, and PowerShell scripts to enable a multiplier effect for my efforts to the entire organization. If I get one thing working for me, by adding it to RDM it is available for all users (if allowed) in my company. This leads to the next most favorite, granular controls over almost every aspect (if you choose) of the information stored in the system.

Cons

It does not handle moving from one network state to another gracefully. Meaning when running one VPN session and it ends, you might find yourself disconnected from the Management Server and if you were not offline, it clears your entries till you reconnect. This reconnect is easy but manual so it can be an issue.

Reasons for Choosing Remote Desktop Manager

Was already using it personally (free) so when professional need arose it was a simple choice.

December 2019

Cary from Hitachi Vantara

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best IT-based tool I have ever purchased.

Because of its interface and capabilities, I have literally saved hours and hours of time every year since I started using it. I can't imagine doing my job without it any more.

Pros

Far too many to list. But list toppers are it's ability to integrate with LastPass, cloud-based database, and its UI configuration capability. It's hard to find anything that you'd want RDM to be able to do that isn't already in there!

Cons

I know when people love something and can't find fault, that they'll usually say the cost. I won't even do that, because it is worth every penny!!!

Reasons for Choosing Remote Desktop Manager

Features and cost. I've been using RDM for so long, I literally don't recall the different ones I found when Google'ing the topic. There was nothing that came close at the time! And, it honestly does everything I want, so I haven't and won't bother to look for a replacement.

November 2019

Katie from JWS

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2019

Remote Desktop Manager

Overall, Remote Desktop Manager has helped us as an IT department become a lot more organized in our server listings, connections, and login information. It is a robust tool that we have only scratched the surface with using but has helped us immensely anyways.

Pros

Remote Desktop Manager is a great comprehensive tool that our IT department uses on a daily basis to connect to our network servers and store login information. These are the most helpful features for us and are very easy to use while also having enough security and steps to prevent mistakes.

Cons

My only complaint with the software is that upon launch, my computer freezes up for a few seconds while the launch animation occurs. This has happened on a handful of different computers. With that said, this is a minor complaint and does not detract from the usefulness of the program.

September 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

September 2019

I don't like this sw at all, sorry

I'm using this sw from years and I'm totally not sadisfied. Too slow, too complex, and buggy. At least they needs to have 2 interfaces, one advanced and one lite with 10% of the options. they also needs to have a better quality check on the sw because it's usually buggy (or at least insert LTS version , so a user could update 2 or 3 times per month and other if they like will keep all the updates).

Pros

Full of functionality and features. If you think about a vpn, a remote connections this software has the plugin to automate the process. It's also secure because data are centrally stored with rbac config.

Cons

Well.... to heavy , this sw is always slow. I've changed my laptop with a new one with i7 and ssd with 32gb of ram and it's still slow! It's buggy... i usually skip some version because they add whatever plugin or functionality you probably never use because you will not be able to find it and they broke something you are using. The ui is confusing, too many options available.

October 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2019

Managed config-once remote access

It is a bit of setup, but honestly not much more than one person would do anyway... save your team a *lot* of effort and do get this set up *just once*.

Pros

The team-accessible database of connections is amazing. I can't tell you home many businesses I've seen get this wrong--every IT person using they're own solutions... so much wasted time and effort. Here we can get a new guy set up in about 10 minutes and he has easy access to servers/switches/aps with a simple search.

Cons

I don't have a feature I don't like about this, so the only thing to say is... gee, it could be cheaper.