Swarmica

Swarmica is a SaaS tool that makes your support agents utilize their minds for 100% to provide smart, knowledgeable, and fantastic Support! It implements a unique knowledge management methodology in your existing Zendesk environment! If you ever had a common “chicken & egg” problem when agents are afraid to contribute to Knowledgebase because of the fear of losing their “job” as customers would submit fewer tickets? Or maybe agents are not motivated to create knowledge because believe that their job is to provide “technical/hands-on” resolutions only? Swarmica is the tool that resolves these cases and evolves agents to a new level! It helps to manage the team’s collective knowledge and use it for new hires’ training and onboarding, decreasing the time to proficie...