SympoQ

SympoQ delivers a cloud-based help desk system with support ticketing, a knowledge base, and live chat features. It is designed for agile teams and companies that strive to automate their support activities and enable proactive customer support. SympoQ provides an easy-to-use design with user-centered utilization that simplifies implementation without a steep learning curve. Support teams can track each customer request from its submission to closure, regardless of the submission channel. They can use an extensive set of features required to provide collaborative support to plenty of different companies and customers. It also provides a way to group similar requests into internal support queues with access permissions for agents according to their specific skills. Fo...