TeamDynamix
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Most Helpful Reviews for TeamDynamix
1 - 5 of 144 Reviews
Robert
Verified reviewer
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Help Desk Ticketing and Project Management with TeamDynamix
The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not.
CONSThe only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across.
Clayton
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
TD from an ed-tech perspective
Adopting TD has allowed us to mature as an organization.
PROSKeeping all communications in a single place on a request is a must. Having a self service portal and knowledge base has helped campus tremendously. I appreciate that it was designed to be flexable and understand the unique needs of higher education.
CONSIt does not function very well on mobile. If you do not set up custom reports, it is easy to "loose" requests as they change states. It would be nice if there were a way to force ticket tasks. i.e. ticket could not be sent to another person or closed until a task was completed first.
Reasons for switching to TeamDynamix
The implementation of footprints was a only set up as a break fix solution. There was no self service or knowlegebase.
Stefan
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2022
CRM Software that's not quite there
Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better.
PROSReports are powerful (if a little unintuitive) and the asset management system is good.
CONSThe software is constantly opening up new windows for every asset record or ticket that is opened. It's very frustrating and they easily get lost amid the other windows that I have open. Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.
Gabriel
Information Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ultimate solution to ITSM, PPM and iPaaS needs. Relatable features.
TeamDynamix means business. It is exclusively the best.
PROSThe most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.
CONSBasically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.
Christine
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Team dynamix is a great product
The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them. Always kind and professional
PROSTdx is flexible and easy to configure. I can almost always provide the functionality my clients and technicians need.
CONSIt is hard sometimes to find where certain setups are done especially things you don’t do often. Also, it needs the ability to better integrate project tasks and tickets
Reason for choosing TeamDynamix
Cost and we really liked the agile implementation and the full features
Reasons for switching to TeamDynamix
We wanted a more features like project management knowledge base all in 1 tool