UJET
About UJET
UJET Pricing
Please contact us for pricing details: https://www.ujet.co/contact-sales
Starting price:
$80.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for UJET
1 - 5 of 132 Reviews
Nate
Verified reviewer
Consumer Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
I consider myself a critic. However, there is very little to critique with UJET.
UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.
PROSTheir price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.
CONSAlthough we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.
Allyse
Consumer Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Great customizable tool
We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
PROSThe support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.
CONSI do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.
Reasons for switching to UJET
Limited functionality such as the ability for a call to overflow to another queue was unavailable or skewed too much in their reporting.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2020
A simple and easy product
Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.
PROSUJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.
CONSThere were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.
Toni
Supermarkets, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed September 2019
Ujet Review
Overall, it seems to work well.
PROSI like the options to transfer and make multiple calls.
CONSIt sometimes glitches and has to be restarted from time to time.
Reasons for switching to UJET
It was a business decision that I had no control over.
Christian
Consumer Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Ujet review
Ujet is powerful tool that we use calling our customer
PROSUjet is easy to use and user friendly, navigate well and clear sound
CONSnone so far, Ujet is easy to use and user friendly, navigate well and clear sound
Reason for choosing UJET
It seems like a user friendly as well