Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner

Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration

Least used is the Chat systems , Video conferencing

TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team.

The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is

There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes.

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.

Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions.

Mass template making is the only con that we see right now, if that is fixed this will be a walk in water

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues.

The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes.

Compare to previous calling app, I feel CLear Touch is better than those with budget friendly. It helped both agent and administrate in crease the work performance and easy agent analysis report

Call back feature on IVR request when customer is queued

SMS or email quick alerts on missed call numbers, this can help agents to reach the customer

Easy configuration, there is no server maintance cost effective and low maintanence cost

i would like to inform you that, we are using this platform since 2019, from that year onwards installation and support was very much active,also would like to say the downtime was 15 mins to 30 mins.

we are new to this platform,what ever they are upgrading from call center platform its very much helpful to work in new platform

Overall its a great dialling software. The best support team available to offer help for help anytime.

The dialling solution are great. Customised and automated reports available. Call recording backup available.

Right now we are restricted to using only with the dialling options, could have served the purpose better if we had chat,whatsapp and message options integrated to it as the same is more the need of the day to stay connected with customers sooner and better

This product is very easy to use and understandable in every aspect. Its simple to learn and implement as it go with our business need from first day onwards.. All daily calling process happens through this in various parts of the country..

Friendly and understanding User interface, Affordable

Could'nt find anything like while using this product.

Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger.

Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable

Agent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time.

99.99% uptime and people support @24/7

Nothing as of now to mention, if its there we have requested and same has been given on time.

They are good in customer support. When ever we need a new technology, they are ready to do as per our requirement.

Platform is highly developed for multi level sales organisation. They are having pre module sales structure using for newly startups.

We expect API Service with all futures integrated to any kind of CRM. Now it is available in testing environment. Once implemented it going to rock in BPO industries.

Overall experience is good customer service is also very active and problem-solving staff.

Management Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use.

The Call Recording feature need to extend their days from 30 days recording to 90 days. And the Analytics dashboard data is also to extend their days from last 15 days to 30 days.

Good

User Friendly and better for agents and admin

Cost per user/usage is high, still can develop more featuers

Good

Platform offers immense features that can be used as per the requirement

Too many options and a bit tedious to catch up with

Very ease to use the product and very helpful staff across the functions

Ease to executive, administrator, data analysis is very useful

Team is very use to this product, we can still have some of updates happening regularly than being on the same platform

Fabulous

Everything is fantastic , call barging facility is also good

Sometimes lag on customer voice, Also sometimes we didn't getting the customer voice

Good

Simplicity and Effectiveness. Pages with simple disposition.

Not yet discovered .My experience is good with Cleartouch till now.

Very Good, delivers the requirement within timelines

Cleartouch has product which helped us in improving our performance especially the IVR solution & al so Speed of implementation is appreciable

None as of now, We would want company to be always upgraded with new features available in market

Predictive Dialer is very useful for us.

All the feature are good. We are using predictive dialer as of now.

Manual Dialing, IVR setups, Cloud and API services

Interface can be a bit user friendly for admins.

Good

All features are good except few which I have mentioned

Whenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected

Good

Support which they provide is excellent, easy of use

software looks old fashioned. can change the UI, UX to look attractive.

Omnichannel communication: The platform allows businesses to communicate with their customers through multiple channels such as voice, email, chat, and social media.Advanced call routing: The platform uses intelligent call routing algorithms to ensure that each customer is connected to the right agent based on their needs and preferences.Real-time analytics: The platform provides real-time analytics and reporting tools to help businesses track their performance metrics and optimize their operations.Customizable dashboards: The platform allows businesses to create customized dashboards that display real-time data and KPIs relevant to their business goals.

messages is helping me for giving information to customer

messages and chats quality i like most about cleartouch cloud cantact center platform

we can not heart proper voice from customer

Its a HIPPA based solution based platform with cost effective features and supportive team.Recommendation is on 100% .

Quick and cost effective solution for the barriers in the operation.

Features can be improved a little more like simple and handy , apart having many options.