Rectangle Health
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Most Helpful Reviews for Rectangle Health
1 - 5 of 18 Reviews
Staci
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
It used to be amazing
Great the first 5 years. Not that great after. Hard to reach them.
PROSI used to love rectangle. I got several doctors to switch to them but they were bought out by Private Equity and changed their fees and I lost all the savings we sued to enjoy.
CONSThey were sold and increased the cost by a lot.
Reasons for switching to Rectangle Health
They were a better company who saved us money
Vendor Response
We're disappointed to hear about your experience, Staci, and would value the opportunity to speak with you further. Please contact our Customer Care team at care@rectanglehealth.com. Your insights are important to us, and we're here to listen and learn!
Replied April 2024
Marivel
Medical Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Review of OfficeSafe
I no longer have to worry about finding training for certifications offered and included with OfficeSafe such as Blood borne Pathogens, Hazmat, and HIPAA. The ease of assigning training is quick and worry free.
CONSThe encrypted email function only lacks the ability to see what was sent in an email for review or reference.
Reason for choosing Rectangle Health
The worry of making sure we are in compliance is eliminated off my responsibility and it is easy to follow the guidelines within the software or to reach out to customer service for any questions or assistance. It's definitely worth the cost.
Traci
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
Recantangle when it works is good.
It has been okay. I am not sure sometimes if I want to keep due to scripts always needing to be rewrote when something goes on. All our offices have to call individually and sometimes wait, we don't have that time. If there was an update that messes our script up,we should be able to report it and then they should automatically fix all our other scripts.
PROSThe ease of use when the script is correctly put in.
CONSThe remote help can help very rude and snippy. You need to improve thier tone and how they work with people. Our office does not like calling them sometimes because of how they speak to them
Reason for choosing Rectangle Health
It works with our EMR and crosses payments over better.
Reasons for switching to Rectangle Health
We wanted better crossover in our EMR, so we tried this since it works with our EMR.
Vendor Response
Thank you for sharing your feedback, Traci. It's genuinely appreciated! We're disappointed to hear about the areas where your experience didn't meet expectations as it doesn't align with the high standards we strive for or the typical feedback we receive regarding our support. Your partnership is very important to us, and we're eager to address any issues and gain further insight. Unfortunately, we're unable to identify your account from the information provided. Can you please reach out to our dedicated team member at 800-337-3630 x2052 so we can work together to make things right? We’re committed to learning and improving!
Replied April 2024
Jennifer
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Rectangle health is great!
It has been great! Customer service is wonderful!
PROSHow easy it is to use and to train new staff
CONSI do not have one. It is a great product.
Paula
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Assistance needed
There are many benefits with OfficeSafe as long as it is used. This was our biggest problem. We have had the product for 2 years, but the person in charge was not using it or putting in the information required, so it was a loss of money for our practice.
PROSI had a meeting the other day to familiarize myself with the program as now I am in charge of it. [SENSITIVE CONTENT HIDDEN], the Customer Experience Specialist, helped me tremendously. I have even emailed her a few times since that call for help and she always comes through for me. I am very pleased with the help and guidance I have been receiving with this product.
CONSI would like more guidance for writing my emergency plan--since this is new for me.
Reason for choosing Rectangle Health
I was not one of the decision makers, but I feel that the doctor thought it was an excellent product for the cost.