-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system.

Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful.

Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups.

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals ([sensitive content hidden], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along.

I like that campers are able to book online at their convenience

I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat.

My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software.

The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.

There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.

Overall, campspot is great. My staff was reluctant at first but now they are loving the new software!

I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.

The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.

The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision.

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file. We aren't a family campground and many of our reservations are friends who need their own accounts. We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this. For online bookings, this is done during the check-in process, which only goes out 24 hours before arrival. We have over 100 sites.. Which means we have to review ALL of them 24 hours before they arrive. Holiday weekends we're sold out, and it's a lot of work to do to prepare. Although still a pain, if we could capture this at the time of booking instead of at the time of check it, at least we would have it a little earlier. So, my ask here is that user-defined questions be allowed to be asked at the time of booking and not just check-in.

We love that the product was designed by people that really understand campground reservations. We love the support. They are always there when you need them. We love that they offer all types of reports that will be needed for your business. We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently. We love the easy in which our customer can make a reservation any time, 24/7/365. Love Campspot and highly recommend it to every campground owner.

Hmmmmmm, can't come up with any. We love Campspot.

Very happy!

Campsite lock fees are a great income generator! We can use from anywhere, even on our phones. Online reservations pay for the whole package!

Sometimes we want to try reports that are not available (yet), however, sometimes we see that they took our suggestion and made a report to show what we wanted to see.

Outstanding! This program has been a HUGE game changer for our business in terms of efficiency and profitability.

The search feature to locate the needs of the guest along with add-on sales feature.

Technical issues when the program does not allow processing of reservations, especially at high peak check in and phone times.

I had used a different program for about three years but always felt it was "old and outdated" for simplicity and ease of use. Campspot DEFINATELY made converting to their program a breeze. And the ongoing training and updates they send out shows customers they are committed to providing the BEST program to fit individual park needs and desires.

Favorite feature is PRICING! I cannot believe the value for this product. Campspot has incredible features for the price point. And the support team is super, especially while you are taking over and learning this program.

I wish converting Holds to actual Reservations was simplified.... I think they are working on this, but currently not simple. And while they have tons of reports, sometimes I cannot find just the right info I need. But support is helpful to getting the numbers I request.

Very knowledgeable and helpful staff. Very versatile software.

Easy to use, intuitive, multi functional

the Map is almost useless, i wish more functionality was incorporated into this tab

The software is very easy to use and if you have difficulty using it there is the support to help you with you questions. They thrive on things for improving so they want all that you have questions, concerns!

Nothing I can think of at this point, waiting for our Restaurant and store to get imported.

Overall, the experience has been very good! The ability for customers to book online and the great optimization tools have more then paid for the initial setup and ongoing cost of the system.

The online booking features and the streamline consumer facing page made our decision easy when selecting a reservation software. We also love the cloud based platform, which allows for streamlined collaboration and access across the company.

The initial upload was a little difficult, several months of reservations had to be manually checked and corrected. Also, getting accustomed to the financial reporting system took a little trial and error.

I love Campspot. There might be a "better" program, but I'll never go look, because their customer service is beyond anything I've experienced in this industry and others.

I get almost no phone calls from customers booking over the web without us. I love the grid and report features. They just updated the back side that I use and I love the updates!!!

There are a lot of reports and so it's hard sometimes to find exactly what I'm looking for, but when that happens I just email customer service and they help run one that works for me.

Overall, Campspot is my favorite software! It is incredibly user friendly! Also, every single person I have interacted with have been nothing short of amazing!

First off, the ease and efficiency of making reservations is a huge deal. Everything from manual input to online reservations is simple and quick. The system is so smart, it will not let you make a mistake! But in the result you do hit a snag, the costumer service from the Campspot team is unmatched! I have worked with several different systems over the last 18 years; the response time is quick and easy to understand! That is a huge bonus for me!

The only con I can think of is having to put in all of a guest's info if you have to manually input a credit card number when using the P.O.S. system. But that is so minor and rarely needed.

Customer service is outstanding...especially when the phones are answered in a timely manner!

Easy to use and navigate. Some areas you have to go back and forth in between transactions...

Not enough space to send messages to in-house guests. Should be able to void an electric meter read posted to an account.

Alex has been great to work with

The ease of use to make camping reservations for staff and customers.

The inability to open cash drawer from point of sale with totaling an item.

Happy with the ease of booking and modifying. Easy to navigate and read.

The ease of navigation, pulling precious guest information and simple to update guest information

The glitches of being kicked off and internal glitches of screens not working correctly

Campspot has been amazing every step of the way.....customer service is the cherry on top!

I was frankly a bit worried about using Campspot (or any similar product) based on past experiences with such things, but Campspot has made it easy from day one. They always have associates ready to answer questions, but also are incredibly competent and knowledgable. The software itself is highly intuitive and easy to use and the price is quite reasonable.

Not sure I have an answer to this. Every now and then I am a bit perplexed by some facet of the software, but a short call to customer service solves this.

We use Campspot as our primary booking engine and property management software. It's helped us smoothly generate revenue without the hassle and confusion of creating our own system. Very thrilled to have Campspot on our team.

Easy and fast deployment with a unique pricing strategy that took a lot of financial burden off of our organization. I also like the company culture and startup mentality, Campspot regularly checks in with us to see how we are doing, provides regular product updates and they always answer the phone.

There were a few kinks early on while they were getting started but since then, everything has been smooth.

Happy easy to use even my students had no difficulty in learning it and booking

How easy and friendly Campspot is to learn and use

Nothing I think it’s all great easy to use helpful tutural

As a small family run campground we have found CampSpot software to be a fantastic addition to our business. Our campers love it too! They can see the different sites available and various costs so they can make the choice of how their camping weekend with us will look. It makes booking and payments so easy! Frees up time from the camp office to spend in person with the campers on site, building the relationship further. Love it! 100% recommend it!

The ease of use for myself as business owner and for our customers who repeatedly say how much they like it

it has a lot of complex functions that don't relate to my size of campground

Working with the staff has been an excellent experience. They are quick to offer guidance and help get us up and running. Ongoing support has also been very good with timely responses.

Simple to use from the users standpoint.

Uploading prices. It is cumbersome and time consuming.

Efficient

Whether just a question, suggestion or issue with understanding the software the support team is available, responsive, provides follow=up when needed and very professional.

As a smaller campground not all the required info is necessary. For me the fewer key strokes, the sooner the guest is accommodated whether making a reservation or checking in.

We enjoy the ease of use and customizations.

The software is easy to use and the customer support is phenomenal. While it’s affordable it definitely doesn’t come across as cheap. We enjoy the reports that are available and being able to adjust things to our needs.

We haven’t come across any cons to this software. Anything that needed to be added or adjusted has been accomplished.