All fitli Reviews
1-25 of 113 Reviews
Sort by
Lynne
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2020
Perfect for me
My clients found the software easy to use and did not experience glitches with the system. I loved the accessibility to help. Questions are answered promptly and satisfactorily.
PROSThis software is very straightforward and easy to use. The staff are very responsive to my questions.
CONSI would like for it to be available on android.
Reason for choosing fitli
My interaction with Fitli when choosing software was what won me over. They were responsive to questions, concerns and readily available to help out when I was ready to set up.
Reasons for switching to fitli
Mindbody was cumbersome, and overpriced. New features actually put competitors on the opening page of the app which could take customers elsewhere. If you advertised on that page, they would take a percentage of the booking - I PAY for people to book classes and shouldn't have to pay for the service to advertise competitors and/or charge me for having to advertise specials. MB also did not respond to complaints or concerns.
Howard
Performing Arts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A great value, excellent customer service
Excellent
PROSFitli is ideal for a small dance studio that needs to hold down costs. Does all the essential basics: class scheduling, packages, appointments, blocking out studio rentals, sales reports, class histories for students. Customer service has been superb. They have added some important features, like the ability to associate accounts with more than one person, like for a familiy. And they definitely have features I haven't even used yet.
CONSIt's a little more challenging to use when I need to go back in time to record payments or catch up records, but I've learned workarounds for most of these issues. Would be nice to have an android app as well as the iPhone app.
Reason for choosing fitli
Reviews, online descriptions and price.
Reasons for switching to fitli
Mindbody was expensive and getting more expensive. And the company was always trying to foist expensive on you costly marketing services and networking that was of little value.
Dana
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great Customer Service
Overall, a great and easy system. I would recommend.
PROSMy favorite feature was the customer service. They were fast and efficient.
CONSThe lack of having an app was to use was kind of a bummer about the software. Also sometimes the sign in process for customers was not always working. I never figured out if it was user error/confusion or the system
Reason for choosing fitli
Customer service. I always felt heard. Other software companies, it was like speaking to a bot.
Emily
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Alpha Project
I like how everything is fairly user friendly. I also think their customer service is top notch! If I have an issue or a question about something regarding the platform they are on it ASAP. Very attentive and responsive.
CONSI don’t like how some people have issues often with the APP. We use this platform to book groups and I get complaints about the app failing.
Lamarr
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
To The Point!!
Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!
PROSEasy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software
CONSWould like Quickbooks integration or additional payment options other than Braintree.
Reason for choosing fitli
Honestly one had a few extra features but (for me) nothing is more important than the relationship that’s established. I don’t feel like a number or like I’m bothering someone to get an answer to my question! Thanks Team Fitli
Reasons for switching to fitli
It would take 24 or more hours to get a response to questions. An overall good service but those response times had potential impact on a sale. Tried the Fitli trial, had a question on the weekend and didn’t expect an answer til Monday. Got a response an hour later. MIND BLOWN That level of service remains consistent!! Love this team!!
Paige
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
A Great Product for the Price!!!
I have had nothing but excellent customer service. Any problem I encounter, I get responses quickly and efficiently. [SENSITIVE CONTENT] has also reached out personally on many occasions. I have also given suggestions for improvements that have been implemented.
PROSI think as a sole employee of a company you are always looking for ways t be economical. This app has saved me countless hours and is affordable for my small business.
CONSThere are some features I wish the app had , such as the ability to purchase more than one item at a time. and the ability to add and remove relationships and make them active or inactive as needed by the admins.
Reason for choosing fitli
price and functionality for my business.
Reasons for switching to fitli
They raised the prices by 200% a few years back and that would have bankrupted my business.
Sandra
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Fitli Is A Great Software System
The ease of transitioning my business and client base over from another software platform was key as well as overall ease of use. Fitli offers very responsive & amazing customer service every step of the way.
CONSI can’t say anything negative about the software or company.
Reasons for switching to fitli
Mindbody hiked their monthly rates & credit card processing rates so rapidly that I had to make a switch.
Katie
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Customer Service Can't Be Beat
It has been wonderful. After my initial trial I did switch to another software to try to save money but ended up returning to fitli because of their customer service. If you have a question or issue they respond quickly and are helpful. They listen to their customers and work hard to create or fix features based on feedback.
PROSThe service cannot be beat. From the beginning fitli provides a 45 minute intro to their product so that you can see firsthand whether their software works for your business. They are incredibly responsive via chat and email when I have a question and additionally are helpful and patient.
CONSI sometimes have a difficult time navigating the software, specifically the personal, professional and business profiles are too much for me. Admittedly, the capabilities may be beyond my needs at the moment (and probably my expertise!)
Reason for choosing fitli
Customer service. They offered all of the features I was looking for: booking, payment, automated reminders.
Reasons for switching to fitli
There was a bug on the website that prevented customers from booking. While I did contact customer service my problem was never resolved.
Malin
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
A bit clumsy but Overall good
Your customer service is TOP RATED. The response for every issue I had was address. The software is a bit clumsy and I spent a lot of time getting customers on board and schooled on how to get access to a desired class.
PROSSupport is VERY ACCESSIBLE. Worked well with Zoom
CONSGetting customers on the platform is not intuitive Asking for a credit card so early in the process can be off-putting
Reason for choosing fitli
local, acuity did not have the Zoom feature for
Reasons for switching to fitli
You were local and Acuity did not allow Zoom link for each customer.
Dawn
Health, Wellness and Fitness, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
I highly recommend Fitli for your small business
I would and have highly recommend Fitli, my experience has been nothing but great!
PROSThe Fitli software is super easy to use. I used to use another brand that was ridiculously complicated. Fitli is super easy to set up and their customer service is amazing. Both of these things are super important to me.
CONSThere are no cons. I love Fitli, they have been great for me in all ways!
Reasons for switching to fitli
Mind Body was crazy expensive & confusing. They didn't really care about small businesses and even though I started using them from the beginning. It was a happy day when I ditched them and found Fitli. They care about small businesses and you feel like you are getting individual attention for your specific needs.
sharon
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Very happy....
For me, my process is pretty simple so I was able to keep my format simple. However, there are plenty of options if you need more.
CONSThe learning curve but that comes with all software.
Reason for choosing fitli
Fitli provided what I needed at a great price.
Reasons for switching to fitli
Mindbody is super expensive for a small business like mine.
Amanda
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Very happy with Fitli
Overall very pleased.
PROSThe customer service is incredible. Anytime I have a question [SENSITIVE CONTENT] makes me a personalized video walking me through the steps.
CONSCould be more visually appealing. More dynamic coloring etc
Reason for choosing fitli
Was already in place when I bought the studio
Robert
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
5 Stars for this software's potential.
I have been using the fitli software to manage class attendance and payments at a small yoga studio for a few months now. I had previously used Mind Body-Online but became so disgusted with their lack of customer support and high fees that I jumped at the chance to use an alternative. Fitli has been easy to set up our weekly class schedule with multiple instructors and types of classes, has acted as a complete solution for our customer attendance tracking and payments, and has done so at a very very low cost. The only short-coming is the ability to handle our retail sales, but this is a small part of our business and I'm sure fitli will implement the feature as time goes on. The fitli technical staff has been very responsive to minor bug fixes and very transparent when rolling out patches and upgrades. If I have a specific problem, I can email them and set up a phone conference right away to get things resolved, that is a virtual impossibility with MBO. The phone app allows our clients to keep up to date in real time with our schedule as well as book into our classes and purchase packages before arriving to the studio. As fitli grows, the app will allow people who travel to find us more easily and see the reviews our current customers have left. Bottom line is that I recommend this software for anyone needing a full solution to manage clientele attendance and payments.
PROSFull solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.
CONSDoes not offer a full solution for retail sales. When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.
Vendor Response
Hi Robert - Thank you for the great review. At the bottom you asked to be able to set the colors of the classes on the calendar. And... we launched that improvement a few weeks back. Enjoy!
Replied April 2017
Lori
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great scheduler
Fitli has been a great way to have my clients schedule classes and purchase packages. The app is easy to use once they get the hang of it. The value is excellent and just what I need.
CONSNothing that I can think of. It has what I need
Reason for choosing fitli
I like fitli for its interface and ease
Reasons for switching to fitli
Price and service
Shannan
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Fitli Team is responsive & helpful
I receive prompt help from the Fitli team when I have an issue with the software.
CONSFitli is always making improvements, so I can't say that there is anything I don't like
Reasons for switching to fitli
Cost
Courtney
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Fitli has made my job much easier and a lot less stressful!!
It allowed our users to have a more hands on experience in scheduling their sessions. Our previous software did not allow them to cancel sessions or be added to a waitlist if a class was full. It has made my job a lot less stressful!
PROSEverything! We are a university and we were looking for a software that would allow our members to sign up for Reformer classes online. We had a lot of specifications and features we wanted/needed. The Fitli team was more than accommodating and even went as far as to add new features to benefit us specifically. The customer service has been outstanding! Our customers love how user friendly the software is. The Fitli team has done a great job of creating a wonderful software as well as creating a long standing relationship with their customers. It is very rare to find a company that will reach out to you simply just to see how things are going or inquire if there is anything they can improve upon.
Vendor Response
Go Tigers! :)
Replied January 2018
Maureen
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Fitness studio use
This was a great choice for software for our small fitness studio!
PROSGood value for the cost, easy to use, excellent customer service
CONSWe have experienced some glitches with the software but Fitli has always been attentive to these and worked to make them better.
Reason for choosing fitli
Cost and reviews mentioning good customer service
Heather
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great fit for my yoga studio!
Fitli has been perfect for my growing yoga studio! It’s simple to use and it keeps me organized. My students also appreciate the easy booking, checkout and class/ appointment reminders. I’d also like to mention fitli’s top inch customer service. Whenever I have a question the fitli team responds quickly with professionalism, exactly how you would want your extended team to support your business.
PROSEase of use and outstanding customer service..
CONSIt gave me an issue for awhile because I didn’t realize it wasn’t properly integrating with the square space platform. Unfortunately, that hasn’t been fixed and the appointment page is not embedded on my site. It works though, so it’s not a huge issue.
Susan
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
excellent software for yoga class scheduling and class management
Excellent because of flexibility of scheduling options and ease of getting help. Software developers were constantly making improvements based on client feedback.
PROSThe ease and availability of help, both a real person for immediate online assistance and ease of scheduling a real person phone conversation. The response was always quick and helpful
CONSSoftware could be confusing for clients due to the way ours was set up in our scheduling calendar
Reason for choosing fitli
Software included the flexibility of organizational set up that we needed plus availability of in person help
Reasons for switching to fitli
More flexibility in scheduling set up
Jolene
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Fitness studio
Fitli is always asking the owner of the software, what they want more of with this software and suggestions and upgrades.
PROSQuick response from customer service, and always really helpful. Easy to use software. Easy to set up
CONSIt would be helpful if you could put multiple products in a shopping cart. Right now you can only purchase one package at a time.
Reasons for switching to fitli
Too expensive. And not personable
Marcus
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great product for gym owners/trainers
It's important to have an automated system when running a business. Especially gyms, we need to be able to keep track of everything.
PROSCustomer service is quick and helpful. Easy for clients to schedule sessions.
CONSWould like an app for the phones. Would like to be able to change price, session count, and anything needed without having to remove and reset whole package.
Connie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
The best software
These guys have been with me since the day we opened the studio, we did once look around to see if there was something cheaper and for the money and support, there isn't another software on the market that does what Fitli does.
CONSNothing - we absolutely love the product
Laura
Professional Training & Coaching, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Efficient and simple
Best decision I could have made when choosing my scheduling software
PROSThe customer service has made it so easy and answered every question I have had. I am on the go a lot and don’t have time for tedious scheduling. This has been user friendly for me
CONSThe app has been a bit of a challenge for my clients
Reason for choosing fitli
Best overall
Jamey
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Small wonder
I'm happy using fitli
PROSIts user friendly and their in house team rocks Great for small entities and those planning to grow
CONSMaybe some level of video class streaming in the future. Just an ask
Bryson
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Fitli is legit.
It allows me to easily manage my business from various platforms at anytime.
CONSWish the app had more updated features and could be more personalized to each company.