A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

It's good.

Easy to use, and manage, compared to other players in the market.

Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.

i cannot say i got any benefits from it just caused me no end of issues and wasted money

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

It was a right decision to take this software and credit goes to my IT. Team

Cloud base and very supportive team specially [SENSITIVE CONTENT]!

Very easy to use hence it is cloud base the speed os very good without any interruptions.

The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.

Nothing as everything is working as I expected)

Excellent. Life has become easier for the management, staff and guests alike.

Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.

Nothing. We have been using it for all our properties for the last 6 years.

It has been highly recommendable and end of the day guest satisfaction is on point with Hotelogix.

Front desk operations management is very easy to operate. Invoice are completely customizable and very easy to automate the entire operations from rates management to sending confirmations to guest or setting alerts for respective departments of our hotel. 24/7 customer support and very supporting staff especially [SENSITIVE CONTENT].

There are no cons faced till date and support always do a great job to resolve our queries.

Hotelogix integrate a lot of modules and fonctions within its PMS. They have all the option needed for a fluent and easy experience for the operationnel teams. Exhaustive and price sensitive, the pms has it all to make the hotel services more customer oriented.

Hotelogix is an efficient and reliable software with a great support team.

registration of bookings, billing and payments.

It's based in the clouds, upgraded regularly and no need for big investments in hardware.

nothing I can think of, i am happy with the product

Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.

Maintenance and Housekeeping volumes can improve in terms of ease of use.

We have had a good experience with Hotelogix. We upgraded from a program that was not cloud based but similar. We have a lot of returning guests who come from year to year certain times of the year and it's easy to go back as far as we need to to be able to look at previous reservations. Customer support is excellent!! We usually have our questions/problems answered and resolved in a matter of minutes.

Easy to book reservations, check in and out. Add-ons, or extra charges, are easy to add to reservation. As Administrator, it's easy to make changes as needed to motel information, rates, etc.

Not being able to change rates, make tax exempt, or basically make any needed changes to the reservation once the after it has rolled over for the night. You can make changes to the charges by doing an allowance or custom charge, it would just be easier to do it though

If they can scam a business partner how about a customer. I’ve even stop using it for weeks now . Ezee absolute is better

Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.

Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.

I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning: - rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes. - quirky behavior - no ability to do waitlist, gift cards, SMS - no report writing capability (canned reports only) - no in-house guest list - not keeping up with changes in the industry. They focus on minutae and not on the big picture. - their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons. - executives have been rude and don't respond to emails.

Be really carefully to subscribe it. Try it a lot and make sure it will fit good in your business before buy it. After this really bad experience I did a big research and I found many pms that works so much better and so easy to use. They need a improve a lot.

It is really complex with many options and tools.

Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords. After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess. No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!

I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix

Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.

No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody

Good and but calculations are different. 12% tax 10% service charge. if the MIRA calculations manual and system figures to be the same.

Easy to operate. [SENSITIVE CONTENT] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by[SENSITIVE CONTENT]

menu item costing to be implement and the store management to be restore.

wonderful

I like the frontdesk module of the software it's very user friendly

Little difficulties on the initial days but once we got friendly with the software there are no cons.

Having a cloud based system was critical for our business. It has been easy for our staff to use and it is a good value for the price.

Unlike a typical hotel, we are a lodge that manages and books vacation rentals for private owner. We were unable to find software that fit our needs, but chose Hotelogix because it seemed the best option out there to customize. Setting up the different fees and pricing is challenging for us. The channel manager functionality doesn't allow us to take third party bookings in a way we are satisfied with. We had hoped to link our reservation calendars to our website, however we are unable to do so with our desired functionality.

We installed Hotelogix about 6 months ago as part of an overall move to cloud based applications. We had been running a system called AvonData for the past five years. Our criteria included support of traditional PMS functions, an integrated web booking engine, channel manager, EPOS and function room booking capability. In addition we wonted a system that seamlessly integrate with other cloud based solutions such as Xero, accounting along with a willingness to interface with revenue management solutions such as PriceMatch and review management systems such as ReviewPro. Support particularly out of normal working hours together with a good issue tracking and account management approach were also important. Cost was a consideration but not our number one priority, we felt that feature/function match, customer support and being part of a large growing company were equally important. Installing a new core system is never easy as it affects your whole business and virtually all members of staff, we made some mistakes such as not fully mapping our requirements and not spending time getting staff 'buy in' six months down the line we are fully live on all modules and starting to reap the benefits of our decision. I like hearing my phone 'ping' with new accommodation bookings seven days a week, twenty four hours a day with no operator intervention. Managing our room stock from a single Global rate System helps me keep on top of the revenue management side of the business, integration with Xero is also a big plus point. We have notice that the system is very functionally rich and although we are only a small country house hotel (18 rooms, function rooms, restaurant) we have some special practices which the system can accommodate. Overall I think the system has some excellent feature/functions supporting our needs now and more importantly in the future. Its cost effective to use,we pay a low monthly fee, and their customer service is becoming more and more responsive.

Reservation features, easy to use and handle

It is not so easy to put all different prices for different season in in once

We are a 20 - rooms property and have nothing but a great experience with Hotelogix - especially their customer service is a highlight: email or even live-chat!! To each of my questions, the answer is never too far and the team communicates very closely also with my Channel Manager in order to resolve all problems. The software itself is able to picture the reality of the hotel business perfectly: room changes, early check-outs, room block-outs, different taxes and add-ons to basic prices - I am amazed!

I'd wish for an easier way to change prices on a daily basis OR to import base rates from the channel manager.

Great experience once you get familiar with the program

Great reporting features for accounting purposes

Takes some time to maneuver around the system to get a better understanding of it

Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

The calendar UI & reservation function is great

No OTA connectivity

The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

There are many features, which is good. The search tab and the report accessing are more convenient

Time to time, some glitch arise which make work difficult sometimes. We will have a tax issue arising from time to time and no alerts are created as a default. which lead our partner to escalate.

4.5 best user-friendly software.

a lot of features // like reports and house view

night audit and kill night audit and rest all are fine.