All iNPLASS Reviews
1-20 of 20 Reviews
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Khaled
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Well frisked Service App with Good Parameters!
Good desgin, features, communication options and user friendly
PROSUser friendly , rich ingredients, regular updates
CONSSubscription cost, limited compatibility and technical issues
Vendor Response
Khaled, Thank you for your review of iNPLASS! We're delighted to hear that you find our service app well-frisked and appreciate its good parameters. Your feedback on the user-friendliness, rich ingredients, and regular updates is valuable to us. We're committed to providing a seamless experience and continuously improving our platform. If you have any more suggestions or if there's anything specific you'd like to see improved, please feel free to reach out. We're here to support you and are dedicated to making iNPLASS the best it can be for you!
Replied May 2024
Joylyn Jane
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
User Feedback
It’s quite helpful. It will be better if the requests and complaints are all input.
PROSIt eases the load of procedures we may have taken if the app is not used.
CONSThe check-in and check-out options. It is hard to check out guests. It will be easier if when we request a check out from the housekeeping, it will also be automatically checked out in the system so when we check in another guest, the guest will not see that the room is already occupied when it was not able to check out and we don’t have to look for the room number and check it out.
Vendor Response
Joylyn Jane, Thank you for your detailed review on iNPLASS! We're pleased to hear that our app eases the load of procedures for you. Regarding your feedback on the check-in and check-out options, we appreciate your insights. We'll make sure to pass this suggestion along to our development team for consideration. We're constantly working to improve our guest experience & hotel management platform, and your feedback helps us prioritize our efforts. If you have any more suggestions or specific features you'd like to see, please feel free to share at info@inplass.com. Thank you for being part of our community!
Replied March 2024
Maya
Hospitality, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Feedback
Good
PROSGuest request is easily communicated to other departments
CONSFew important functions are not yet available
Vendor Response
Maya, thank you for sharing your feedback with us! We're pleased to hear that iNPLASS is making guest request communication across departments easy for you. Regarding the functions that are not yet available, we appreciate your patience. Your input is crucial in helping us prioritize and improve our features. Rest assured, we are actively working on enhancements, and your needs are on our radar. If you have any specific functions in mind or if there's anything else you'd like to discuss, feel free to reach out us on info@inplass.co. We value your experience with iNPLASS, and your insights are instrumental in making our platform even better. Thank you for being part of our community!
Replied December 2023
Rakesh
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Revolutionizing Hospitality: A Review of iNPLASS's Innovative Solution
1. Innovative solution. 2. User-friendly 3. Ease staff coordination. 4. Great reporting system to understand the guest/ staff analytics and insights. 5. Incredible guest app experience.
CONSLimited customization is only allowed in the application.
Vendor Response
Rakesh, Thank you for your insightful review of iNPLASS! We're thrilled to hear that you find our hotel management solution helpful. Your feedback on our user-friendly interface, staff coordination, reporting system, and guest app experience is greatly appreciated. We're committed to providing tools that enhance operations and guest experiences in the hospitality industry. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out us at info@inplass.com.
Replied March 2024
Islam
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Very easy to use and very helpful
The way how to show the request when working
CONSGuest can use for request ,so there is a lot of options
Reasons for switching to iNPLASS
Moving to another company not using GXP
Vendor Response
Thank you for your positive review and feedback on iNPLASS! We're delighted to hear that you find our platform easy to use and helpful. We appreciate you choosing iNPLASS and for sharing your experience with us. Hope our Guest Management Solution has helped improve guest experience for you. If you have any more feedback or suggestions in the future, feel free to reach out. We're here to support you!
Replied March 2024
Sheen
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
inplass implementation
"The INPASS system has proven to be invaluable, not only for our current operations but also for its potential in monitoring and managing future, present, and past guest requests. The system's user-friendly interface and robust features have significantly enhanced our ability to provide efficient and personalized service to our guests."
PROSI believe that INPASS will continue to play a crucial role in elevating our guest services, ensuring a seamless experience for both our guests and our team.
CONScant apply multiple request in one room,
Vendor Response
Thank you for your positive feedback, Sheen! We're thrilled to hear that you believe iNPLASS will play a crucial role in elevating your hotel management & operations ensuring a seamless experience for both guests and your team. We appreciate your input regarding the ability to apply multiple requests in one room. Your feedback is invaluable as we continuously work on improving iNPLASS. If you have any more suggestions or specific features you'd like to see, please feel free to share on info@inplass.co. Thank you for choosing iNPLASS!
Replied December 2023
EDISA
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Nice Application
vey friendly user, with multilanguage flatform
CONSthe deferred option and the report thing should be analystic
Vendor Response
Edisa, thank you for your review of iNPLASS! We value your input and are committed to providing a great experience with iNPLASS! We're pleased to hear that you find our application nice and user-friendly, with a multilingual platform. Enhancing the deferred option and making reports more analytical are important considerations for us as we continue to improve our platform. Your feedback helps us prioritize our efforts. If you have any further suggestions or if there's anything else you'd like to see improved, please feel free to share.
Replied March 2024
Venkat Ramanan
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
More than a Business Intelligent tool for the Hospitality Business
iNPLASS is one of the most advanced & inevitable tool for any Hotel segment and it can transform a conventional operation in to smartly managed operation. It's a must tool for every Hotel.
PROSAll-in-one platform for Hospitality operation & management controls.
CONSNothing as such, as it has almost everything
Reason for choosing iNPLASS
Not Applicable as no competitor products we've met!
Vendor Response
Venkat Ramanan, thank you for your fantastic review! We're thrilled to hear that you consider iNPLASS more than just a Business Intelligent tool for the hospitality business. It's great to know that our platform serves as an all-in-one solution for hospitality operation and management controls. Your positive experience is truly rewarding for us. If there's ever anything specific you'd like to discuss or if you have additional feedback in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to meet your needs with iNPLASS!
Replied December 2023
Clinton
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Inplass improved inter dept communication
Guest relation and staff communication
PROSFnb point of view very easy to track floor operation and staff communication even though you are not on duty
CONSGuest reviews can be added and rest everything is ok as still new in product
Vendor Response
Thank you for your valuable feedback on how iNPLASS has improved inter-departmental communication! We're thrilled to hear that from an F&B perspective, you find it easy to track floor operations and staff communication. Regarding your suggestion about adding guest reviews, we appreciate the input. Rest assured, we are continually working on enhancing our features, and your feedback is incredibly helpful. As you continue to explore iNPLASS, if you have any more thoughts or suggestions, please feel free to share on info@inplass.co. We're here to support your experience and ensure it aligns perfectly with your needs. Thank you for choosing iNPLASS!
Replied December 2023
Osama
Hospitality, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Easy and simple interface for guest and hotel users
Simple interface and easy to understand the system and deal with it And we can use it for our guest and our department communications And we can use in PC and mobile.
CONSNothing so far. All features am using are good
Vendor Response
Osama, thank you for taking the time to share your experience with iNPLASS! We're thrilled to hear that you find our interface simple and easy to use for both guests and hotel users. It's fantastic that our system facilitates smooth communication between departments. We're also glad to know that iNPLASS works seamlessly on both PC and mobile devices for you. If you ever come across any suggestions or feedback in the future, please drop an email on info@inplass.co. We appreciate your support!
Replied December 2023
Nelson
Hospitality, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Recommend
The guest request is delivered in timely manner. The overdue is controlled.We found it useful to review the logs once we received Guest complaints.
PROSThe features in day to day operations and very handy. The support team is very accommodating.
CONSI think some features still on developing stage but I’m sure it will be resolve.
Vendor Response
Nelson, thank you for sharing your positive experience with iNPLASS! We're delighted to hear that our features are proving to be handy in your day-to-day hotel operations. Your kind words about our support team are greatly appreciated. Regarding the features in development, we appreciate your understanding. We're committed to continuous improvement and ensuring that all aspects of iNPLASS meet your expectations. If you have any specific features or concerns you'd like to discuss, please feel free to reach out on info@inplass.co. We value your feedback and are dedicated to resolving any issues you may encounter. Regards, Team iNPLASS
Replied December 2023
chanuri
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2024
iNPLASS review
Its really good and we are looking forward to work with it for longer period.
PROSIts easy to use and we do not have to do all things manually
CONSuntil we are getting used to it its lil bit time consuming.
Vendor Response
Thank you for your review, Chanuri! We're thrilled to hear that you find iNPLASS easy to use and appreciate the automation it provides, reducing the need for manual work. We understand that there may be a learning curve initially, but we're glad to hear that you're getting used to it. Your feedback is valuable as we strive to make iNPLASS more user-friendly and efficient. We're excited to continue working with you and are committed to providing a great experience.
Replied March 2024
Jennifer
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Excellent Apps
All in one application with designed reports in place for a clear visibility of the operations
CONSNothing to my notice works very well.
Vendor Response
Jennifer, thank you for your wonderful feedback! We're thrilled to hear that you appreciate iNPLASS as an all-in-one hospitality application and find the designed reports helpful for clear visibility of operations. Your satisfaction is our priority, and we're glad to know that everything is working well for you. If you ever have any questions or if there's anything specific you'd like assistance with in the future, feel free to reach out. Regards, Team iNPLASS.
Replied December 2023
Raquel
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Inplass review
It was great
PROSThe reports is really helpful for us for out documentation
CONSRequest from the guest cannot select multiple. You need to input one by one or either write in the comments
Vendor Response
Thank you for sharing your feedback! We're thrilled to hear that our reports are valuable for your documentation. Regarding the multiple selection issue, we appreciate your input and will consider it for future updates to enhance the user experience. Your insights help us improve, and we're committed to delivering an even better experience with iNPLASS. Regards, Team iNPLASS.
Replied November 2023
Justin
Hospitality, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Comments and Suggestions
Communication is easy, Can upload images
CONSPhotos take more time to upload, need to put your thoughts
Vendor Response
Justin, Thank you for your feedback on iNPLASS! We're glad to hear your experience with iNPLASS. Regarding your comments on photo upload speed and the need to put your thoughts, we understand the importance of efficiency and clarity. We're constantly working to improve our platform, and your feedback is invaluable in helping us prioritize enhancements. We're committed to providing a seamless experience for our users and appreciate your input!
Replied March 2024
Zahra
Hospitality, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Excellent
Enhancing guest stay level and very cost effective
PROSUser friendly application, multi-lingual platform for guest. Reports in place
CONSNothing negative, it's a great solution filling in the gaps.
Vendor Response
Hi Zahra, Thank you for sharing your feedback! We're delighted to hear that you find iNPLASS user-friendly and easy to use. It's fantastic to know we're filling in the gaps for you. If you ever have more feedback or suggestions, feel free to mail us on info@inplass.co. We're here to make iNPlASS even better for you!
Replied November 2023
Ivo
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Platform for guest
User Friendly and easy accessible to the team members
CONSnothing least as in particular for the person who is accessing.
Vendor Response
Ivo, Thank you for your review of iNPLASS! We're thrilled to hear that you find our platform excellent for managing guest. Your feedback is valuable to us as we strive to provide the best experience for our users. If you ever have any suggestions or if there's anything specific you'd like to see improved, please don't hesitate to reach out.
Replied March 2024
Ashish
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Amazing app
I got a good experience through this app and got a knowledgeable of implass Its very help full
PROSIts help to do request on time and as well as we can track our request staus and help to solve complaints
CONSI hope to this application should take one more step for much better performance
Archit
Hospitality, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Good online software
Software is good. and will contact if management decides to connect our operations online over the system.
CONSNothing. everything was good on demo. will connect if we plan to get our operations online on system in future.
Vendor Response
Archit, thank you for sharing your thoughts on iNPLASS! We appreciate your positive feedback from the demo. If and when your management decides to connect your operations online through our system, we'll be more than happy to assist with the transition. We look forward to the possibility of working together to streamline your operations with iNPLASS! Regards, Team iNPLASS
Replied December 2023
Mina
Hospitality, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great application
A great application assist hotel management to generate analysis and figures about hotel performance.
CONSStill on trial and hope to start use the app soon
Vendor Response
Mina, thank you for your positive review! We're delighted to hear that you find iNPLASS helpful in hotel management & operations. We look forward to supporting you on your journey with iNPLASS. If you need any assistance feel free to reach out on info@inplass.co. Regards, Team iNPLASS
Replied December 2023