RDP Software


 

Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium, VR parks, campgrounds, private residence clubs and corporate housing.

RDP's Internet Reservation Module (IRM) can provide properties with a commission-free Internet booking engine. RDP’s customers aren’t required to pay commissions on reservations made directly from their website. The Mobile IRM optimizes the guest booking experience for tablets and smartphones.

RDP also offers a comprehensive front office and reservations suite, owner accounting, payment management, housekeeping management and a fully integrated work order application. The solution provides the provision of both short term and long terms reservation.

Resort Data Processing is backed by a support and installation team. They have experience with customizing professional services plans to meet a company’s unique needs.

 

RDP - Email confirmations
 
  • RDP - Email confirmations
    Email confirmations
  • RDP - Reservations
    Reservations
  • RDP - Analysis
    Analysis
  • RDP - Online booking engine
    Online booking engine
  • RDP - Housekeeping
    Housekeeping
  • RDP - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

65 Reviews of RDP

 

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Software Advice Reviews (17)
More Reviews (48)

Showing 1-17 of 17

Sean from Holiday Inn Express
Specialty: Hotel Management Company
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Not the best at what it does, but it still functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the ability to put notes virtually everywhere, and it was very easy to keep track of guest issues within the software. Inventory was accurate and the check in process is seamless.

Cons

Too many screens, can be difficult to navigate. I don't know if it's an issue with the software or not but ours locked up a lot and didn't play nice with POS systems across our property.

Review Source
 
 

Russell from The lodge at whitefish lake
Specialty: Conference / Banquet Center & Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Short of perfect, but it does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fix the glitches and make your customer support easier on the caller, we're all busy running hotels here!

Pros

I liked the way the interface looks, it's very appealing. It's easily navigated and has a pleasant layout.

Cons

The glitches. Like others that worked with me when I used this system, I hated the persistent glitches, primarily between RDP and any POS software. Manually entering tickets onto reservations really gets old.

Review Source
 
 

Daniel from La Pointe a David
Specialty: Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

We have been using this software for over 30

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been approached by other companies but we have been very satisfied with RDP. We have tried some demo versions of other software but there was always something missing that we got with RDP so we have been sticking with it .

Pros

Very stable and well adapted to hotel control, this company has been in the lodging industry for a very long time. Support is great

Cons

The only thing that is touchy in our case is setting up the crazy lodging taxe we have in quebec, thanks to RDP support we were able to find a way . Not quite as convenient as I would have want but works ok.

Review Source
 
 

Todd from The Wren at Vail
Specialty: Timeshare

November 2014

November 2014

Really Happy with RDP!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

RDP has been a great product for us! I have been using RDP for all 11 years I have been at the property, and it is a very user-friendly system to pick up and learn. The support team is always great in answering my questions and helping fix issues that pop up.

Likes Least

My only complaint is that it is sometimes hard to get a hold of the salesforce. I do realize the sales team is small, but emails and phone calls can go unanswered for days and sometimes weeks. Also, like some of the other reviews, sometimes a quick phone call into support is all that is needed, and it still means creating an internet ticket. They are great about responding to work tickets, though.

Recommendations

Definitely take the time to explore and learn the ins and outs of the product. I have been using RDP's product for 11 years now, and I still find myself learning new aspects or easier ways to accomplish something within the system.

 
 

Jeff from Gastehaus Schmidt
Specialty: Vacation Rental

October 2014

October 2014

Excellent Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

If there is a problem, or if we have made a horrible mistake, they provide quick and excellent technical support. Many of the staff have been there a long time, and we know each other by name. RDP feels a lot like a family.

Likes Least

As with most other companies, getting help is more complicated. Ten years ago, we could call customer support. Now, we email. I'm sure it's more efficient, and they are better able to prioritize their responses. It just feels less personal. It's not a big deal, though. It's just what I like least.

Recommendations

Take a while to explore the software. Even after years of using version 3, I am still learning new things about it.

 
 

Caitlin from Fair Hills Resort
Specialty: Resort

October 2014

October 2014

Excellent Program and Exceptional Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very user-friendly. It is organized well and follows a well ordered step-by-step process for ease of use. Their customer service & support team is very friendly and easy to work with. They get back to us quickly and are always able to resolve our issues. They also provide great initial training and continuing education.

Likes Least

This software program is built for the industry and not for each individual property, so some things are not as customizable as one would hope. However, it has functionalities that can be adapted to meet most requests and requirements.

Recommendations

Consider your reservation process and guest experience in terms of what you need at the front desk to be able to deliver the best service to them. Make a list of the functionalities that are important to your reservation and guest experience and compare them to the abilities of the modules that RDP offers.

 
 

Michael from Havasu Springs Resort L.L.C.
Specialty: Resort

September 2014

September 2014

Easy to Use and Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use and the customer service is great! Everything is windows based and navigates very easily. If I ever have a question, RDP's support staff is always there to quickly provide assistance.

Likes Least

I don't have anything negative to say. RDP always provides excellent customer support and assistance.

Recommendations

If you are looking for a system that can handle a 2,000 room hotel, then RDP might not be for you. However, if you are a smaller, more moderate hotel or resort, then RDP is the perfect fit!

 
 

Michael from Creekside at Beaver Creek
Specialty: Condo Hotel

September 2014

September 2014

Great operating software!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

RDP software is very user-friendly and can be manipulated easily to get you the results you are looking for.

Likes Least

The software is great at running a property, but it is not accounting software. We still use QuickBooks for most accounting procedures.

Recommendations

They have great tech support, which makes implementing the software very easy.

 
 

Nick from Sandy Point Resorts
Specialty: Hotel Management Company

September 2014

September 2014

Great System, meets our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has a large menu of features, which is important to us, as we have a variety of properties. The system is easy to use and easy to train on. Best of all, it has proven to be reliable RDP support has been very good and managed to address all of our issues, few though they have been, with a single phone call.

Likes Least

Reporting could be easier. Crystal is way too complicated, and the stock reports do not cover some of the things we need. Support should be open 24/7, sometimes only a phone call will do.

Recommendations

Take a long look at the program and at your operation. You may need to re-engineer some internal processes to get the most form this program, but you should do that with any PMS. When you stop and look, you will see that the feature set and interface menu can handle just about any operation at a fraction of the cost the top-tier PMS systems are charging.

 
 

Rachel from Condominium Rentals Hawaii
Specialty: Vacation Rental

August 2014

August 2014

We have had some challenges, but we think the worst is behind us.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to use and very user friendly. RDP's support is awesome. Everyone is very nice and helpful.

Likes Least

We are unable to change a reservation status once the reservation has been checked in.

Recommendations

Try to stay with what RDP has developed and do to much customizing, I think that is one thing that gives us most of our issues.

 
 

Tanya from Ocean Club Resorts
Specialty: Condo Hotel

August 2014

August 2014

Excellent system, fantastic support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are a condominium-style resort with individual ownership (condotel). We have two separate resorts and a separate US-based reservations center, all operating under one name. We have a variety of booking and payment avenues and a lot of specific needs. RDP has been able to handle all of the little differences and details that set us apart from standard resorts with ease. For every question/possible issue, RDP has had a solution. Our staff likes the fact that this is more Windows-based and intuitive; everyone has caught on quickly. Our housekeeping, maintenance, and management teams love the mobile apps; communication and efficiency have improved.

Likes Least

In the future, it would be nice to see a back end accounting system added in so that we can do everything in one system.

Recommendations

It helped our staff to purchase a few in-person training sessions. Overall, we have had four purchased: one for our US staff, one for our management team, and two for on-island staff. I would recommend other companies do the same. It helped our staff feel completely comfortable with such a big change. The property management system is the bloodline of the company; it makes sense to have as much training as possible.

 
 

Lenora from The Carriage House, Las Vegas
Specialty: Timeshare

August 2014

August 2014

RDP/Shift4 Install

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of Dollars on the Net is amazing. It's very user-friendly and easy to navigate.

Likes Least

There was no IT checklist provided so property IT could ensure that the equipment was compatible and up to date. This is helpful with onsite or contracted IT support. Shift4 teams need to coordinate the installs with RDP and not the hotel. The setup team was asking me install dates and times when it needed to be coordinated with RDP.

Recommendations

Clarification must be made with the property that Shift4 does not remote in and handle setup. They ask their list of questions and provide key codes, etc., but an IT person really should be involved. In our install, RDP was blocked for install from 9am-12pm. Shift4 determined their install would be at 11am. When Shift4 called to start their install, RDP was not done, and I had to work with them to set up all the work stations. Shift4 asked me very technical questions that I didn’t have the answers for, and our IT person was on call to assist and handled them. Again, a checklist of what needs to be determined or the understanding that a person does in fact need to be at the work station for the Shift4 install is crucial.

 
 

Andrew from 9 Vail Road Condominiums
Specialty: Condo Hotel

August 2014

August 2014

RDP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is menu-driven, easy to use, and easy to train new employees on.

Likes Least

I would prefer to use any date I want when posting expenses.

Recommendations

I have tested multiple other competing software packages, and this is the best.

 
 

Bart from Vail Realty
Specialty: Vacation Rental

August 2014

August 2014

We have been an RDP client for years and expect to be for many years.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

If you are in the business of managing vacation rental properties for third parties, this is the only system to even consider. We bought RDP several years ago and have watched the product evolve. We continually look at other programs to see what is out there, and nothing compares. It just keeps getting better and better. As we understand, the product can be adapted to both small mom-and-pop operations and to very large hotels. So anyone can take advantage of a quality product like RDP.

Likes Least

The only issue we even think about is integration with our accounting system. However, if you have a good accountant, this is not a problem. It's not a problem for us.

Recommendations

This system can be as simple or as complex as you want it. The reservation system and homeowner accounting aspect are fantastic. It has great maintenance tracking and housekeeping scheduling systems as well. These are the things that really matter in this business. In addition, it is very easy to learn and use, which is important in a hotel or resort environment where turnover is common. In addition, you can get as elaborate as you want with Report Writer and other program features.

 
 

Pati from Mountain Harbor Resort and Spa
Specialty: Resort

August 2014

August 2014

RDP Has Been Great for our Resort Property Management!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.

Likes Least

The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.

Recommendations

Research what other companies that are similar in size and operation to your company are using. Talk to the front line staff who use their product and to the managers and accounting people who use different applications. Talk to the vendors and ask them for references, years in business, total costs, projections for installation time, and what exactly will be involved in installation. We researched 12 different vendors when we chose RDP, and we were happy with our decision because we knew there wasn't anything better out there for us. The sales staff at RDP was excellent in their understanding of the background of both the product and the information that we needed to know about installation. Work closely with the RDP staff on your pre-installation, and have as much staff as possibly available to work with them during the installation. I promise you; you will make lasting friends because their staff really cares about each and every customer. They have a corporate culture of being very proud of their product and working hard to make it work personally for each customer. That dedication shines through in every interaction that we have had with them.

 
 

Thea from Treasure Mountain Inn
Specialty: Condo Hotel

July 2014

July 2014

Terribly slow, expensive to maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc.

Likes Least

It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature.

Recommendations

They are a dinosaur, developed when this industry niche had fewer players. They really haven't adapted to the new platforms. They do not even attempt to appreciate their clients' needs.

  Response: Barry, Resort Data Processing

Date: July 2014

July 2014

 

Our system is very fast when the hardware is working correctly. Unfortunately, sometimes a customer will have a bad network card or switch that causes problems. Our support department will attempt to isolate the problem, but this is often not possible without help from the local hardware installation company. We have customers with over 100 workstations with excellent performance.

The system has over 400 reports, and provides the ability for the customer to select which ones they like and only have those appear on their menu. Each customer finds a different set of reports useful. Each customer should review the available reports and then select which ones they want to appear on their menu. There can be one report list for reservations, another for accounting, etc.

We frequently talk to customers about needs and enhancements. We also will add custom features as needed. Our "platform" uses the latest technology, including incorporation of mobile devices.

 
 

Heather from Westover Inns
Specialty: Amusement Park

January 2014

January 2014

Great Product and Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software and reports can be customized to meet each property's needs. The product is easy to use. RDP has a mobile booking engine that is very attractive and user friendly. The support is excellent.

Likes Least

The direct billing functionality could be more user friendly, but overall, it works well.

Recommendations

Look at what can be customized. Compare online booking engines from the guest's perspective.

 
 
 
Showing 1-20 of 48

Kim from Port Cunnington Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Its okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its okay. Wish the rates where easier to set up. Our last program was very simply. and the breakout components in the rate packages do not report correctly. Which is my biggest problem.

Pros

I can email folios and confirmations easily.

Cons

Setting up rate codes is a nightmare. Very difficult to understand and the reports are not great.

Review Source: Capterra
 

kim from Living Water Resorts
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I have used RDPWin for over 10 years, with two different companies, both of which sell timeshare and have multiple properties. RDP fits the bill for us with multi locations and different types of inventory - regular hotel/timeshare and fractional

Pros

The fractional and timeshare components. If you have multi purpose inventory, it is excellent to use.

Cons

Crystal reports - it is hard to create a custom report unless you are familiar with Crystal reporting

Review Source: Capterra
 

Joe from Wilderness Resort
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Benefits of RDP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.

Pros

Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.

Cons

The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.

Review Source: Capterra
 

Jane from East West Hospitality
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software fits out timeshare property management process better than the previous 2 systems we've worked on. Support is good. Custom development is good.

Pros

Ease of making reservations for all types. Reporting with Crystal.

Cons

After 2 years, we are still consistently requiring support for contract and other issues related to the owner data.

Review Source: Capterra
 

Allan from CRH
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

It's OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No more than our old custom system.

Pros

It works and seems to be pretty reliable.

Cons

Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features.

Review Source: Capterra
 

Jennifer from Pensacola Beach RV Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great software program for any industry!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RDP allowed us to have a rental program that is specific to our needs without having to built one ourselves. Their support staff is outstanding and always quick to help with any questions or issues.

Pros

RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.

Cons

The system controls and functions can be difficult to figure out yourself.

Review Source: Capterra
 

Frank from The Galvestonian
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

A lot of options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.

Pros

I like that there are lots of options such as changing settings and ability to write customized reports.

Cons

There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

Review Source: Capterra
 


October 2018

October 2018

RDPWin software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.

Pros

RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Cons

The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

Review Source: Capterra
 

Michele from Rock lane resort and marina
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Front desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maintenance fee payments are having issues and being looked at right now. Usually any issues we have are fixed within the day or in a few days.

Pros

Check in and out is easy to do. Running reports and night audit is farely simple

Cons

Customer support and a lot of errors on the timeshare part

Review Source: Capterra
 

Alli from Montreat Conference Center
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Stuck in the 90s

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers.

Pros

RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive.

Cons

Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss.

Review Source: Capterra
 

Windy from Cajun Palms RV Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Easy to use and works well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The RDPWin software is easy to learn and use.

Cons

The software could use a new look. Some color variation might help.

Review Source: Capterra
 


September 2018

September 2018

RDPWin review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use was amazing and I would recommend it to any sort of business that needs a reservation programs.

Pros

It is very user friendly. I like all of it features. Great for camp and conference centers.

Cons

Honestly, there was not anything I DoD not like about it. I was sad when my company switched to Camp Brain.

Review Source: Capterra
 


July 2018

July 2018

A Good upcoming and easy to learn the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is super easy to use and has great flexibility. It is so good when it is time for us to create specific packages. It has really helped us in achieving more for our hotel and all of my colleagues are very comfortable using this. The reporting function is also a great addition.

Cons

Some key areas within the reservations process are not complete, it is workable but it would be good for them to continue to develop more to make this available.

Review Source: Capterra
 

Marcus from Alta Lodge

May 2018

May 2018

Great PMS software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RDP is flexible enough to customize things to match our business rather than needing us to change to accommodate it. We are a seasonal business so being able to adjust rate plans, etc is important. We bundle rooms and food (+/- other items) into a package and it handles this well. Great reporting.

Cons

This is pretty granular but we have a non-calendar fiscal year so I wish the Statistical Totals display (it's an easy pull down for quick year over year comparisons) could start in November rather than January.

Review Source: Capterra
 

Becca from Moab springs ranch

May 2018

May 2018

Robust software perfect for property management / hotel combo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We chose this software because it fit our needs as a property manager (vacation rentals) as well as our hotel business . There are a lot of features and it can be customized to fit most of your needs if you are in the industry. It has a database style feel and many custom options.

Cons

The software also feels almost too advanced with many features you will never use. Sometimes it can be challenging to figure out how to do something simple in the system. It is not very intuitive or user friendly. But once it is fully set up and customized, screens can be limited for the front desk so they don't get overwhelmed. I'd recommend having a technical person run point on the initial configuration.

Review Source: Capterra
 

Mervyn from Cobblers Cove Hotel

April 2018

April 2018

I have always had a good experience using the program .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning.

Cons

What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals.

Review Source: Capterra
 

Lisa from Club Utah Resort Group

April 2018

April 2018

So many features. Overwhelming when you're getting started.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

That I have an online reservation system and am not doing this all by hand.

Pros

The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around.

Cons

There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding.

Review Source: Capterra
 

Jennifer from Altman Real Estate

April 2018

April 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion.

Cons

When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house!

Review Source: Capterra
 

Janet from Secret Harbour Beach Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I find it very useful..but it is the only hotel software I have experience with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is user friendly. And the tech support is very responsive. The variety or stock reports is very good for accounting purposes

Cons

setting up rate plans and syncing with wholesalers etc can be confusing. The Owner system does allow for enough space to include more than one email address when emailing statements to owners.

Review Source: Capterra
 

Kim from Kaatskill Mtn Club at Hunter Mountain

April 2018

April 2018

I enjoy using RDP it is an easy software to use and train new staff on.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you.

Cons

When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items.

Review Source: Capterra