TourDesk

RATING:

4.8

(20)

About TourDesk

TourDesk is an ideal solution for hotels and guesthouses looking to increase their revenue, improve their service level, and reduce their front desk and back office workload. Our platform offers two main features: the Agent System and the Sales Portal. The Agent System is designed for front desk staff and concierges and makes it easy to identify, book, and confirm tours for guests standing right in front of you. With a searchable tour catalog, booking calendars, and secure payment processing, the Agent System streamlines the tour-booking process and helps your staff provide a high level of service to your guests. On the other hand, the Sales Portal is designed for guests to plan their own adventures. TourDesk creates a custom Sales Portal for your hotel or guesthouse,...

TourDesk Pricing

The software is free to use. We keep our lights on and develop our platform by taking a part of the negotiated commission.

Free trial: 

Available

Free version: 

Available

Sales Portal
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TourDesk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

5

Most Helpful Reviews for TourDesk

1 - 5 of 22 Reviews

Anonymous

10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Easy guide for all our hotel bookings

A Excellent experience with TourDesk because of its useful features that allowed for efficient management of the travel business.

PROS

TourDesk enhances our visibility and easy connectivity over all our Local hotels and with Guesthouses bookings and it offers a safe and happy Tour experience. It's very customer friendly, provides excellent and quick services.

CONS

I didn't have any Cons of TourDesk it's helping me a lot

Keisha

Information Technology and Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

all Tour perations and management platform

Overall a good experience using tourdesk as supported us in all travel management activities setup for one of our client organization.

PROS

It supported us in planning the structure of tour on our platform so clients can track all the travel planning activities wih ease.

CONS

No con at all, very good software with required features

Reason for choosing TourDesk

It has more good features which we were looking for

regan

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2023

Disappointed

Disappointing

PROS

Not applicable. They haven't been as helpful as they promised.

CONS

The promised relationship does not exist. Staff have not been given the free tours they were promised in exchange for their sales.

Ben

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Easy to use and group all tours in one platform

PROS

Tourdesk made our tour sales much easier for our reception staff as it's the same process for each supplier. Tourdesk allowed us to advertise tours easily in our pre-arrival information and generate additional revenue from tour sales.Lastly, it's much easier to track commission and performance of reception staff through their portal.

CONS

It's all very straight forward for what we use it for. No real complaints

Evan

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Tourdesk summer Destiny Student

Tourdesk is great to work with. Selling tours and experiences through tourdesk is simple and efficient. Commission on sold tours is generous and discounts for a selection of tours for staff is great. Whenever we have had a query or problem with a booking a tourdesk employee has been quick to respond and help resolve.

PROS

The kiosk to search and sell tours to guests on reception is easy to use. Tourdesk team always on hand and quickly respond when help is needed.

CONS

Nothing.