All TourDesk Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Anonymous

10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Easy guide for all our hotel bookings

A Excellent experience with TourDesk because of its useful features that allowed for efficient management of the travel business.

PROS

TourDesk enhances our visibility and easy connectivity over all our Local hotels and with Guesthouses bookings and it offers a safe and happy Tour experience. It's very customer friendly, provides excellent and quick services.

CONS

I didn't have any Cons of TourDesk it's helping me a lot

Keisha

Information Technology and Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

all Tour perations and management platform

Overall a good experience using tourdesk as supported us in all travel management activities setup for one of our client organization.

PROS

It supported us in planning the structure of tour on our platform so clients can track all the travel planning activities wih ease.

CONS

No con at all, very good software with required features

Reason for choosing TourDesk

It has more good features which we were looking for

regan

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2023

Disappointed

Disappointing

PROS

Not applicable. They haven't been as helpful as they promised.

CONS

The promised relationship does not exist. Staff have not been given the free tours they were promised in exchange for their sales.

Ben

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Easy to use and group all tours in one platform

PROS

Tourdesk made our tour sales much easier for our reception staff as it's the same process for each supplier. Tourdesk allowed us to advertise tours easily in our pre-arrival information and generate additional revenue from tour sales.Lastly, it's much easier to track commission and performance of reception staff through their portal.

CONS

It's all very straight forward for what we use it for. No real complaints

Evan

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Tourdesk summer Destiny Student

Tourdesk is great to work with. Selling tours and experiences through tourdesk is simple and efficient. Commission on sold tours is generous and discounts for a selection of tours for staff is great. Whenever we have had a query or problem with a booking a tourdesk employee has been quick to respond and help resolve.

PROS

The kiosk to search and sell tours to guests on reception is easy to use. Tourdesk team always on hand and quickly respond when help is needed.

CONS

Nothing.

kruthi

Retail, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

TourEase Pro

I appreciate how the platform streamlines the tour-booking process, saving time for both staff and customers

PROS

TourDesk offers helps in a new source of revenue for businesses by providing a comprehensive tour booking service. This can lead to increased efficiency and quicker customer service.

CONS

Depending on the pricing model, businesses may increase costs for using TourDesk. This could be a drawback for smaller businesses with limited budgets.

saro

Information Technology and Services, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

TourMate Hub

The platforms commitment to simplifying accounting processes was evident, providing a seamless and secure transaction experience.

PROS

I like the platform streamlines the tour-booking process, saving time for customers and helps in Efficiency & Time-Saving.

CONS

There might be a learning curve associated with adapting to the Agent System and Sales System. TourDesk are dependent on the availability and reliability of the suppliers using the platform.

Shilpa

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Go Tour with TourDesk

PROS

Customization is mesmerizing.Discounts are attractive.Easy to book group trips.

CONS

Sometimes App glitch happens, needs to be fixed

pranathi

Information Technology and Services, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

AdventureAlly Pro

Suppliers might appreciate the increased visibility provided by the platform, helping them reach a broader audience.

PROS

Like this because it helps me in simplifying accounts for suppliers, reducing administrative burdens and improving financial management.

CONS

TourDesk will be dependent on the availability and reliability of the suppliers using the platform.

Sandhya

Information Technology and Services, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best platform for Journey to Excellence

Overall it's excellent Tool for all aspects and Recommended Tool!

PROS

The ease of use and user-friendly of TourDesk is why I like it.My front desk employees use the Agent System like a superpower, which streamlines and expedites sales.

CONS

The programme is really helpful and has no drawbacks as of yet.

Shailendra

Consumer Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Client Travel planning and management tool

It was a good experience using Tourdesk as it has all the required features in managing travel plan for a client, we set up this software for one of our client.

PROS

It is a good tool which supports in managing all the travel related activities for client

CONS

it has all the required features to manage and plan the tour

Harshit

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

A robust platform for all Management for Travel and booking effectively

Overall it was a good experience using Tourdesk as it supported us in managing all activities of customer for travel and also improved the structure of booking which resulted in improved sales of our Client.

PROS

It is an robust platform for all Management for Travel and booking effectively, we setup the software for one of our client. It supported us in managing all operations of travel booking with ease for our client.

CONS

Till the time we don't found any con in the platform.

Sahil

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Software to implement Tour planning and tracking

Nice experience with the software so far

PROS

It is a good platform which supports in implementing all tour planning and tracking the same effectively

CONS

I don't find any flaw so far in the platform

Reason for choosing TourDesk

It has some good features

Tusingwire

Consumer Services, 1 employee

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Reception is easy

PROS

It is use tool for reception at hotel where customer use for booking at their finger print

CONS

I have nothing much ,only one thing to be improved is to favour small business

Asha

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Best Travel planning and management software

Overall a good experience using Tourdesk as had some good and unique features in managing the travel operation effectively.

PROS

It is a good travel planning and management software that supports in all activities for travel & tracks all data accordingly.

CONS

we don't find any flaw/con in the software so far !

Chanakyan

Information Technology and Services, 10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Hassle free sudden Tour Booking

PROS

Planning and executing the group trips are simple with this App. As it has Mobile access we can search at anytime and share with our friends. Booking is simpler with exciting discounts.

CONS

Sometimes cost is higher.

Pranjal

Education Management, 501-1,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Tour Booking software to make life easier

PROS

It acts as a one-stop solution that offers all the required services starting from real-time availability and booking to commission-based pricing and reporting and analytics. The tool is also quite user-friendly and does not require any prior experience using Tour Booking software by the user.

CONS

The customization options are quite limited, it does not integrate itself with all popular hotel management systems. There is limited support from multiple languages and even the commission rate is on the higher side as compared to other available platforms in the market.

Ishika

Information Technology and Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Reservation & other tour Planning Tool

Good support by Tourdesk on planning the tour related activities for our customers and updating real time data

PROS

It made the reservations, and other tour planning activities executed easily

CONS

Very supportive platform for booking & reservation

Divya

Consumer Services, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Tour planning and management platfotm

It was nice experience using tourdesk

PROS

It is a good platform which helped one of our client in setting up their organizations's all your planning activities with ease.

CONS

We don't find any con in the platform so far

Subhanki

Information Technology and Services, 10,000+ employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Customize Your trips with great Discounts

PROS

Favorite App for planning sudden trips.Many options available so we can customize our trips accordingly.

CONS

Include more image representations.

Kumar

Information Technology and Services, 501-1,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best travel planning platform

PROS

TourDesk platform is easy to understand. In TourDesk we can plan and track the travel information. It has all the features that collects the users position towards it. It is secure and it has 100% success rate.

CONS

I am using this platform for several months till now didn't found any issues. I need to explore more.

Conor

Hospitality, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

TourDesk review

Good

PROS

Easy to use, just hoping to get more sales through it.

CONS

I expected more business to come through it, from the pitch I got. All the tools themselves are easy to use and integrates well.

Showing 1 - 22 of 22 Reviews