APS Software


 

APS (Automatic Payroll Systems, Inc.) has been providing payroll and tax compliance services to companies for almost two decades. In 2004, they released their APS, their cloud-based solution for human capital management. 

APS delivers tools for managing core human resources (HR), payroll, time and attendance and absence management. Since APS uses a centralized database, once employee information is entered into the system, it is immediately available across all modules. Employees and managers can access APS from any smartphone or tablet. ClockZonesTM is their mobile time clock that utilizes GPS tracking to control wherever employees clock in and out.

APS is focused towards small to midsize organizations. They're suitable for restaurants, health care facilities, oil and gas and wholesale and supply companies, as well as churches and nonprofits. APS connects each client with a dedicated account manager who has worked with payroll previously.

 

APS - Benefits dashboard
 
  • APS - Benefits dashboard
    Benefits dashboard
  • APS - Attendance dashboard
    Attendance dashboard
  • APS - Events dashboard
    Events dashboard
  • APS - Manager self-service
    Manager self-service
  • APS - Human resources
    Human resources
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

307 Reviews of APS

 

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Software Advice Reviews (82)
More Reviews (225)

Showing 1-20 of 82

Tom from Parker Hill Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

APS provides a good product at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with APS for several years now and although at times have found some glitches, APS typically is fast to roll out an update to the fix. Most of the customer reps we have worked with over the years have been terrific and helpful!

Pros

Has the ability to manage soup to nuts under one cloud based software. We like having both payroll and managing HR functions (performance reviews, personnel documentation, etc) all in one place.

Cons

We find glitches at times in parts of the software that really seem like they should have been caught at beta testing. Some of the are so evident it amazes us that other customers aren't pointing them out sooner than us (we have less than 40 employees)

Review Source
 
 

Dan from Stein's Market and Deli
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

APS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use. Customer service is excellent for the rare times that I have a question that I need answered.

Cons

I have zero complaints about this product. The software and price have been top notch since day one at a very good price.

Review Source

  Response: Jennifer, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Dan! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 
 

Virginia from International Bible Givers
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Glad we made the change 2 years ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to make our own changes and add/delete/change as needed. Employees appreciate the online access.

Cons

Reporting - there are many reports but it can be difficult to find the right one for the right purpose.

Review Source

  Response: Jennifer, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Virginia! We're glad to hear you are happy with our unified platform. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 
 

Lisa from GCC
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

APS - Excellent customer service, Ease of time-keeping & payroll is a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great program that is always enhancing what they offer.

Pros

Their customer service is top notch! I have a direct number to my account representative. Issues are generally resolved within the day.
Employees have easy access to time keeping, time off requests, paystubs & W2s.

Cons

Needs an app for mobile check-in. Sometimes I am limited in being able to pull a report with the specific information I am needing.

Review Source

  Response: Jennifer , Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Lisa! We're glad to hear you're happy with the intuitive design of our platform. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 
 

Ann from Ruston Regional Specialty Hospital
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Great payroll solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The training was convenient and very informative. The reports can be configured to meet many different needs.

Cons

It is time consuming to use the drop down time edits. It would be much faster to directly key in times and AM/PM.

Review Source

  Response: Jennifer, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review Ann! We're glad to hear you're happy with the intuitive design of our platform and our system has reduced your errors. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 
 

Ronald from Manetek, Inc.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

APS payroll review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our previous payroll platform was eliminated by our provider and we were forced to select another one. We picked APS from several providers and have been very pleased with out selection.

Pros

Product is very user friendly and the support staff are exceptional, and very willing to assist in times of need.

Cons

Nothing really. APS has met or exceeded our expectations. Any problems that arouse in the beginning were handled quickly and effectively.

Review Source

  Response: Jennifer, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Ron! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 
 

Tiffiney from Assurance Care Services Inc.
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

APS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is very easy to use and manage, the staff is very knowledgeable, and they respond to everything that I fax or whenever I call in a timely manner.

Cons

What I dislike about the program is that we have to do all the inputting versuses sending it over to APS for them to input everything.

Review Source

  Response: Jennifer, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Tiffiney! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 
 

Rahul from RAR Elite Management, Inc
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Great Platform for Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using APS since early 2017 and it has improved my company's payroll processing and reduced the time we spend doing it.

Pros

Easy to use and cloud-based so accessible on the go. The support team does a great job with any issues.

Cons

The applicant tracking system needs an overhaul. It is very cumbersome to use and more trouble than its worth.

Review Source
 
 

Chris from ALTA IT Services
Specialty: Recruiting Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Customer service at APS is really eager to help when needed. Communication is great. Easy to use and good value

Cons

Some functions do not work as smoothly as advertised. I can create reports but customizing them is still a learning process.

Review Source
 
 

Mary Meghan from Mabus Agency
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Aesthetically unpleasing and can't wait to change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We wanted a system that employees could use but it's not intuitive and not visually pleasing. The onboarding process was painful for system setup, so we never subjected our employees to it.

Pros

The only thing I really liked was that they handled tax payments for me. Otherwise, it took absolutely nothing off my plate that I didn't already do with Quickbooks Payroll.

Cons

The system doesn't send reminders to run payroll. APS has emailed me a reminder AFTER the direct deposit cutoff. Not easily integrated with Quickbooks. I use several robust software systems and this is the worst and least intuitive. I've been waiting out the year so I can switch to another company. I'm on my third customer service rep and they each seem unhappier than the last.

Review Source
 
 

KATHERINE from HYMEL CPA
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

External Accountant for several private companies. I'm a CPA and use APS to process payroll for clients. I'm the admin user for these clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent customer service and speedy payroll processing. The reps resolve issues immediately. They are very responsive. Payroll processing is a breeze and seamless.

Cons

Payroll imports could use improvement as well as employee self serve. I've had issues setting up the GL templates and getting them to import properly into clients Accounting system. I've also had issues with employees being able to access their APS account online.

Review Source
 
 

Laurie from Shuey Smith LLC
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Quick and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Admin screen is easily customizable and time entry is a breeze. APS handles all tax forms and payments—all I have to do is print the reports.

Cons

Having to go through security features in place for larger companies slows me down a bit, though I realize they are necessary.

Review Source
 
 

David from Jesuit Volunteer Corps Northwest
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We were able to integrate HR, timekeeping, and payroll in one streamlined process. The customer service in the transition and ongoing has been outstanding!

Cons

We had also hoped to use APS recruiting and onboarding. However, once we were developing those modules for our purposes, we realized our prior software was more robust.

Review Source
 
 

Jeanie from Shreveport Limousine
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The staff is always eager to help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They write the checks along with figuring the taxes. The W-2s are always ready by the middle of January to be picked up

Review Source
 
 

Debbie from Brammer Engineering, Inc.
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

APS has the system most comparable to what we were using in-house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Of all the systems we evaluated, APS had a format that matched what we needed at a great value.

Pros

Easier input of information which cuts down on the time I spend on payroll. Also, employees can get their stubs online.

Cons

Changes from our original setup sometimes take a little while, but we get a quick response from our customer rep.

Review Source
 
 

Amy from Programs for Infants and Children
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The use of APS has streamlined the payroll and human resource paperwork process for the company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the online features so staff can submit payroll anywhere and anytime. Also having all the information in one place so staff can review information without needing to involve others.

Cons

They have not been able to add Alaska as a time zone for the time clock. It seems to me to be a pretty simple fix.

Review Source
 
 

Mary Kate from Bosak Auto
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

APS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have already referred to another HR professional.

Pros

For the most part very easy to use. Good value for the cost and support provided is well above average.

Cons

Some functions do not work as smoothly as hoped (ATS in particular and some of the Reporting). Have to remember additional steps versus some "auto functions".

Review Source
 
 

Amy from Senior Helpers
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

HR Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Options for managing Medical Benefits and credentials. The customer service dept is friendly and tries to help wherever they can

Cons

Too many options to get what you need and Paystubs/past wages are hard to pull through APS. We have had this issue a few times

Review Source
 
 

Michael from keller williams
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the people over at automate payroll services really go above and beyond for their clients by keeping in communication with them.

Cons

i cannot think of any issues or problems that we have had while we have used automate payroll services over the last 3 years.

Review Source
 
 

Phyllis from Holmes Building Materials
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

APS is a terrific software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Using APS was one of the best decisions our company has made

Pros

The APS software is easy to use. The technical support is amazing, easy to get in touch with. APS does all our required reporting and that has saved us time and money.

Review Source
 
 
 
Showing 1-20 of 225

Maude from Restaurant Candide
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Payroll Solution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Payroll Solution has great outcomes and is very efficient in terms of time consumption.

Cons

Payroll Solution is a good software but is very complicated to use. I found the features useful but hard to comprehend and get around with.

Review Source: Capterra
 


October 2018

October 2018

Its OK for us so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seems like it does the job, simple and easy to use

Cons

I'm not overly blown away yet with the features hoping more to come in the future

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: October 2018

October 2018

 

Thank you so much for taking the time to review the APS system, we really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss APS' features. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

 

Prudence from LSN Publishing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great payroll system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to maintain and edit employee data. The software has a great report writing system once you learn how to maneuver it. The software is extremely user friendly.

Cons

The report writing is a little tricky. Once you have all your go to reports set up it's easy to run them.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: September 2018

September 2018

 

We appreciate your positive review, Prudence! We're glad to hear our unified platform has made maintaining and editing employee data a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!


 

John from inWhatLanguage, LLC.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Good and getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

APS has been great to work with so far. We have tried a couple of other small payroll providers and explored options with ADP and Paychex. APS hit the sweet spot for our company as far as features, value, and personalized customer service.

Cons

The payroll approval process for our managers is slightly confusing because it is not clear when payroll has been approved for salaried employees.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, John! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would love the opportunity to speak with you one on one and discuss the payroll approval process. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

Thank you for being a valued customer with APS!

 

La'Kica from Eden Worship Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly for small businesses.

Cons

Some functions are difficult to do on a mobile device because they require you to double click.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review La'Kica! We're glad to hear you're happy with the user-friendly design of our platform and our system. We'll make sure to pass along your constructive feedback on the functions on mobile. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Douglas from Grace Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

APS has meet all our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support has been excellent. The software was already in place when I came and the customer support helped me through some gaps in training.
They were also helpful with solutions to some of our needs that are specific to Churches.

Cons

Needing to transmit payroll 2 days before pay date. I have been able to do it the day before with another vendor.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Doug! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We'll make sure to pass along your constructive feedback on submitting payroll. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Ashley from Sioux Falls FCU
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Huge time savings!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

APS has drastically impacted our business and allowed us to save HOURS on processes. Great customer service, friendly and down to earth staff. Willing to listen to feedback and improve software.

Cons

We miss having a company wide view vacation calendar

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Ashley! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Carol from M&RR
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

APS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our HR and Payroll departments are working much more closely together and we have cross trained more than we were able to do before using APS. The customer service team is very responsive and helpful.

Pros

Once we were through the implementation process, it really has streamlined our payroll process and added HR functions that we did not have electronically before.

Cons

There have been applications that we would have liked to have that weren't available or were coming in the future, but we have been able to adapt.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Carol! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Kayla from Northside Medical Associates
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

APS - Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that APS is able to integrate so many different functionalities in to one system. Prior to APS my company had 3 different systems where APS has been able to house all those functionalities in to one system.

Cons

There are very few things that I dislike about the system. One thing that would be helpful is if there was a better communication between companies. Currently custom reports are not able to be saved across companies. Also when employee records are transferred from company to company not everything pulls over.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Kayla! We're glad to hear our unified platform has given you the unified functionality that you need. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 

Kayla from Colby Community Junior College
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Constantly Improving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

APS is constantly making improvements within all areas. It's great to see the added functions and hear from our employees how easy it is to use this system. Customer service is exceptional! Our account manager responses to questions and issues very quickly and keeps you informed and updated to the status of the ticket. Everyone that you work with is very knowledge and willing to help in anyway they can.

Cons

Only thing lacking would be allowing the system to capture potential applicants. Would love to use this system as an all inclusive HRIS system. I think that's a future possibility which would be great! Otherwise, no other complaints.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Kayla! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

 

Julie from Tickets.com LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Payroll Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience has had some good and some bad. I feel the customer service is great but I don't feel the system meets our companies needs as I have to track several things manually because the system does not track them correctly.

Pros

The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.

Cons

There are issues with transferring employees from company to company. The system does not cap deductions correctly.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your review, Julie! We're glad to hear our support team is providing the responsive attention you deserve.

We see that you are experiencing issues with the performance of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. We would also love the opportunity to speak with you one on one to discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

Thank you for being an APS customer!

 

Makeasha from OSC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Happy with product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because of the dual (APS Online & Eselfserve.com) software for admin and users I am able to communicate with managers and staff easily. Things look the same and I can guide a user on the site without having the manual handy.

Pros

Very easy to use. The website is clean and clear..not full of clutter. Easy to locate what I need for payroll.

Cons

The reporting features are a litter cumbersome. I wish I could with ease choose more reporting options for my organization. I normally have to call to run a new report.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Makeasha! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Wanda from Goldman Equipment, LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

This Company fits our needs so well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call.

Pros

It is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement.

Cons

If they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review Wanda! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 


August 2018

August 2018

Quality payroll service, Superior support, and Great price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Anyone can process payroll with this software, it is super easy to use. It is the most affordable payroll outsourcing company with human resource features on the market. The report manager feature has cut down on the time to produce management, workman's comp, and audit reports. The customer support is the best I have ever seen, they promptly get back to me with issues and questions and are always friendly.

Cons

The time clock is very difficult for people to use on their phone since they are constantly having to clear their cookies. It is also impossible to use the phone clocking in/out feature if you are in a building with a metal roof.
I wish it had more options for hourly employee's who's time rounds up.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review! We're glad to hear our unified platform has made processing payroll affordable and efficient.

We see that you are experiencing issues with clocking in and out on mobile. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further to help resolve this issue. We would also like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service.

Thank you for being an APS customer!

 

Chris from Zip Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Aps - Made my life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent. From implementation thru now, I feel that APS has helped me completely make my life easier when it comes to payroll/HR functions. I love the fact that I have one point of contact and dont have to dial into a call center.

Pros

APS is a one stop software...One website with everything that you need for HR, Payroll, time keeping, etc. The software is very easy to use and super user friendly. I have been on APS for about a year and have been very happy with the move.

Cons

Other than a few buttons and minor functionality issues, I don't really have any issues.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review Chris! We're glad to hear you're happy with the intuitive design of our platform that makes processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Inga from Promontory Club
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

pull reports easily and our employee tracking has increased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to pull reports easily and our employee tracking has increased and is much quicker now.

Pros

Pretty easy to navigate, help tools and online support is good.

Cons

Onboarding is slowed down by having to completely refresh an employee to add 2nd and 3 layer data. We onboard heavily over 3 months, so that time delay is significant.
WE are westcoast and the support team are east coast, so not much effective support after 3pm really.
Online file feeds to healthcare providers takes a VERY long time set up.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

Thank you Inga for your honest review, we appreciate your feedback. We would love the opportunity to speak with you one on one and discuss the issues you are having. We've notified our Success Manager, April Remedies about your current experience with APS. If you would like to contact her directly, you may reach her at aremedies@apspayroll.com or 318-213-3263.

Thanks again for your review,
APS Team

 


August 2018

August 2018

It fills all our needs and is very easy to use!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I can pull any report I need to answer various requests for employee payroll records with just a few key strokes. It saves me time. Changes are quick and easy for rates, loans, deductions, dates, etc.

Cons

I can think of no problems with the software.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Yue from Timothy K. Gaspar Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall is a good company.

Pros

Customer Service is good and timely. They are better on Emails than phone call.

Cons

System is less flexible and errors are not easily to be detected. Wish phone call service, such as hours will be more available for us.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review Yue! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Karen from Hospice of East Texas
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great Payroll Vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application is very simple and easy to use. It is a definite time savings for our company.

Cons

I like the reports least, more specifically the custom report builder. You can't build a mix of time and attendance and payroll reports. Also there are small rounding issues within the canned reports.

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review Karen! We're glad to hear our unified platform is user friendly and easy to use! We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

 

Ashley from Superior's Steakhouse
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to keep track of employees dates, time & HR

Pros

APS is easy to use for payroll & HR! Keeping up with our employees paperwork & time management has been a breeze!

Cons

updating time can be a little slow, but they are constantly updating to help with this issue

Review Source: Capterra

  Response: APS, Automatic Payroll Systems, Inc.

Date: August 2018

August 2018

 

We appreciate your positive review, Ashley! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team