We expected to gain client facing efficiencies but have been thrilled with the internal benefits it's had at our agency. We can scale so much more effectively now that we have standardized much of our processes through Employee Navigator. The software allows you to scale the technology used by larger employers into the small/middle market where it is most needed.

The software is constantly improving but that also comes means it's changing. Staying on top of all the new enhancements and features definitely requires an internal resource dedicated to the task but is worth it in the end.

What we and our clients love about Employee Navigator: it's very user-friendly, no need to print New Hire and Open Enrollment documents/handouts, abiltiy to add employee "tasks" and track those tasks, it's self-service, available 24-7, everything is on the portal. This saves them time and money.

Setting up the plans for Vol STD and Vol LTD can be a little tricky and you really need to pay attention to the plan "rounding rules". Failure to do so will result in inaccurate employee costs.

An automated healthcare enrollment portal for our contract employees.

This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand.

Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues.

I love working in a system that does everything that you need to do your job. They have a Knowledge Base available to research any topic you need. They have a little HELP button that stays on your screen. If you need help on anything you just type in a word or two and it takes you to an article on that subject and gives you several options. There is also a university on-line that offers very informative, easy learning to do your job. Also they offer Webinars all the time to keep you updated and in the know. And every 2 years they have a three day conference that is full of information, learning, socializing and fun. It is really nice to meet the people who work at EN and put a face with a name. Very professional!

Love the reporting. So many ways to run a report and get what you need. Also love Customer Support. Everyone is so professional and knowledgeable and patient with you.

PTO section. Haven't mastered that part yet. But I know that the Help Desk is there to help me when and if I need them.