I have enjoyed working with EverythingBenefits thus far. They are very knowledgeable in the field and have helped me to learn a lot about the EDI process. They are always available to help when there are issues with any of the forms or feeds for our clients, or simply when we have questions on anything.

I love that the EverythingBenefits software integrates with our Kronos system, which makes it very easy for both us and our clients to use. It streamlines the benefit process for our clients and saves everyone a lot of time.

The testing process for some feeds can be lengthy, but this is not really at any fault of EverythingBenefits.

I like that there is a dedicated EDI Specialist for each client, but that there is a team support model where someone else on their team can jump in and assist if the specialist is out or dealing with a high volume and needs some help. I also like that they are very responsive, a much better response time than working with the carrier EDI specialists directly. I also like that they follow up consistently with the carriers when waiting for a response, and they copy me in on the communications so I know the status of everything. I have had a very positive experience working with everyone from the Everything Benefits team. The main problem solver and main benefit realized is that we are helping our clients get their employees enrolled with the benefit carriers with very minimal work required on the client's end. Other than the initial carrier implementation calls where we are just talking through the process and confirming details, the client is able to just step back and allow Everything Benefits to take charge and work directly with the carriers to get the EDI files configured and up and running. From that point the client has no work to do in order to have employees successfully enrolled in benefits, other than approving the employee's enrollment elections in the payroll/HR system. Clients really like that they have very minimal responsibility and action needed to get employees enrolled in benefits.

Have access to the database and can easily see and review files that were sent to carriers if need to research anything. One database with access to all of our clients that have EDI files being sent by Everything Benefits.

This isn't necessarily a failure on the Everything Benefits side, but very rarely we may run into a situation where their system cannot pull or populate something from my system that would make things easier, but that is most likely more of an issue with the export data that is being sent by my payroll system, so may be more of a wish list to have my system be able to send more fields to their system in case they are ever needed. No issues or trouble getting things implemented, very easy implementation process.

Overall, we've had a good experience with EverythingBenefits. They have been easy to work with and very helpful.

We have been using EverythingBenefits for about a year now for our EDI feeds. It has made a world of difference to have those set up and to be able to rely on someone else to do the technical aspect of the setup and allow us to worry about the data accuracy.

The website is a little outdated which can make finding what I need a little tricky.

They have provided exceptional service and are always on top of all projects that we work on. We use them for our clients carrier connectivity and haven't had any issues. The team is always able to assist promptly and see the issues and projects all the way through to completion.

The product is very easy to use and is easy to understand. The short cut links that are available make it even easier to navigate.

I would like to have some additional reporting capabilities that are specific to individual clients.

With the carrier connectivity tools and overall integration with HCM solution EB saves time and greatly reduces cost!

EB provides industry-leading solutions and services. Their products - Benefit Carrier, Retirement Plan Feeds and COBRA Administration are huge wins for automation and streamlining manual processes. Their products and services updates keep them ahead of industry trends.

The testing process takes some time but this ensures accuracy!