The Health Portal Solutions web portal application has revolutionized the way our clients and members access their healthcare information. Its user-friendly interface, efficient information consolidation, strong security features, and excellent customer support make it an application critical to our overall operation.

First and foremost, the website portal's interface is sleek, intuitive, and visually appealing. Navigating through the application is a breeze, thanks to its well-organized layout and easily accessible menus. One of the standout features of this website portal application is its efficiency in streamlining information. It effortlessly consolidates various resources, providing a centralized hub to meet the online needs of clients, members and healthcare service providers. With just a few clicks, they can access their claims information, healthcare benefits, send email inquiries to our staff, manage user accounts, review relevant health and wellness information, and so much more. The portal offers seamless integration with our other partners through the use of APIs to provide members real-time access to their EOBs and ID cards. The EOB interface is critical in helping our call center staff manage their interaction time with provider inquiries. The developers at Health Portal Solutions have also incorporated robust security measures into the application, ensuring that data remains safe and protected in compliance with HIPAA privacy standards. Lastly, I must commend the support team behind the application. Their responsiveness and willingness to address any queries or concerns are truly commendable. They are dedicated to improving the user experience and consistently provide updates and enhancements to the application, ensuring that it meets our clients and members needs.

As a longtime client of Health Portal Solutions, we have observed the development of this web portal for over 18 years. While in the past there have been issues with the portal's features and functionality, the staff at Health Portal Solutions have worked hard to address those issues and expand the portal's features and functionality to meet the needs of our operation and the needs of our clients.

Currently 70% of our Health claims are processed via the Portal, which has allowed us to reduce average claims processing time by 80%. This has improved client loyalty and provided leverage in negotiating rates where necessary.

The team at HPS have walked very closely with Beacon, with evident commitment to our mutual success. They are true partners.

HPS has a support portal, which we use to log tickets, maintain a Knowledge base specific to our project. However, notifications about posts or updates on tickets, do not contain the details of the post. So when I get the notification, I have to log on to the support portal to get said details.

Great partnership and always willing to innovate and add new functionality

The great customer service with set up and the ongoing support and help with questions.

Integrating some of the data was difficult for example the prescription file from a separate vendor. Not being able to 'see' what our members are seeing or being able to log into their accounts to assist them with locating the information they are searching for.

Great folks to work with. Nice to be able to problem solve with someone that fully understands our industry.

Keeps us up with the big Insurance Carriers and Large national TPA's. A lot of great information to employers that brokers say they do...which is not true (brokers). Very easy to use, and understand. HPS understands what we as small to medium size TPA's need to compete.

The biggest issue is getting members to sign up to utilize the portal. This is not the fault of HPS, members are lazy along with employers.

Overall - Excellent. Team is GREAT

Staff is incredibly engaging. Technical impediments are quickly eliminated and cost effective solutions are always presented.

Integrations can always be made simpler.....

The portal provides tools to help members manage their healthcare and for providers to manage their patients' care. They can access the info, at their convenience, so they can get immediate answers to their questions about coverage, eligiblity, and benefit without having to contact someone. If they do need to make contact they can use the secure email within the portal.

There are some features we are not able to utilize due to the nature of our business, but no specific example to share.