IntouchSurvey

RATING:

5.0

(1)

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Overview

Reviews

About IntouchSurvey

IntouchSurvey is a cloud-based survey tool that allows businesses to create and execute surveys for market research. The platform enables users to generate customer satisfaction reports, collect feedback from their target audience, retain existing customers, and track employee productivity. IntouchSurvey helps businesses collect data from various channels, including email, phone calls, social media pages, mobile apps, surveys, forums, and more. IntouchSurvey also integrates with CRM systems such as Salesforce.com and SugarCRM to generate reports based on the collected data. The platform also allows administrators to view data by specific dates or attributes and customize the survey flow.

IntouchSurvey Pricing

Grow: $199 per month Scale: $399 per month Lead: Please contact Intouch Insight directly for pricing details.

Starting price:

$199.00 per month

Free trial:

Available

Free version:

Not Available

IntouchSurvey Reviews

Overall Rating

5.0

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for IntouchSurvey

1 Review

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Lauren

Electrical/Electronic Manufacturing, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2021

Great Platform for International Surveys

Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week.

PROS

Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses.

CONS

The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there. Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option.

Reason for choosing IntouchSurvey

Surveymonkey CX was a higher price point with less features. It also took about 6 phone calls and emails to get someone there to send us more information on the package and pricing.

Reasons for switching to IntouchSurvey

Surveymonkey analytics and international features just didnt' cut it.

Vendor Response

Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products! We look forward to continuing to support your team to make better and more streamlined survey programs.

Replied July 2021