I've enjoyed working in the product, and the team has been nothing but helpful and responsive since Day 1. I would definitely recommend Loxo to anyone looking for a combination of intuitive ATS features and sourcing capabilities within one single platform.

I found the ATS functionality to be very intuitive and robust. It's very easy to source candidates in Loxo or add them manually into the platform, and then assign them to a particular job. With the ease of tracking candidates' activity, logging call or email notes, and moving them throughout the pipeline, Loxo does a great job of making the recruiting process more efficient. This is definitely appreciated, especially at a reasonable budget for a small team like ours!

Although not a major complaint, I sometimes found the sourcing function to be less than adequate, given missing profile information for candidates. That said, they recently completed a major update and the databases should be more accurate and up-to-date now, for more reliable sourcing.

A+ from Customer Service to the functionality of the software. It does everything as described and then some! The migration of data went much smoother than I anticipated. I was nervous we would lose notes, activities, contact information, resumes etc. Everything has gone perfect and the learning curve with our 35+ associates was much smaller than I expected and planned for.

Managing the pipeline and stages is easy to use and organized. It is at least 3x faster than our previous CRM / ATS. Searching for candidates within your database has never been easier.

Nothing much at this time. It would be nice is 3rd party phone / VOIP services could be integrated so our calls / texts are logged automatically. However, it sounds like Loxo will be upgrading their internal phone system in the near future.

Very upsetting. We asked for training multiple times...we left a software company that provided stellar customer service and 1:1 devoted training only because Loxo promised we would be able to source candidates and save money but not having to have any other paid recruitment platforms. That is a LIE. Then when we asked for our date, ALL THE SUDDEN the Customer Service Manager, [sensitive content hidden], who is the worst, decides now she has the time to reach out to us. Instead of listening to our concerns that we had and trying to save us, she repeated herself and not hearing ANYTHING THAT WE SAID! Or the facts that we have when we were promised one thing and met with the opposite. Not to mention the amount of times we asked for help and were not provided any.

We do not like anything about LOXO and it is simply due to the lack of customer service and the amount of times we asked for help and did not get the guidance needed.

There is no 1:1 training, they put you in a class with a guy that talks super fast and you do not get to stop and ask questions until the end of the hour which by then, you are beyond confused. When we asked for more training, they put us back in the same class, with the same gentleman and never listed to what we actually needed. UNTIL WE WANTED TO CANCEL!

Our old ATS could barely automate communication. Candidates were slipping through the cracks and being left in the dark. They felt jaded about our service and did not want to work with us. We were also losing time due to a terrible and outdated UI. Loxo allowed us to automate 90% of our communication, and it was much easier to work with. This freed up our time to work on higher impact tasks.

The UI/UX is intuitive and clean. As a former software engineer, I felt very comfortable navigating the various features. It allowed me to self-learn without having to get support on the phone every day. The various customizations helped us a ton. It allowed us to tie automation to the job stage on a per-candidate basis. This helped us automate almost all of our communication which resulted in a tremendous candidate experience. No one got left in the dark, and we were able to employ a robust nurturing process as a result. We also utilized the google chrome extension a ton to bring in passive candidates to the system. We could then easily put those candidates on a drip campaign via Loxo Outreach. This handled our passive outreach almost exclusively. When we needed support, they were lightning fast. I cannot stress this enough - the Loxo customer support team is by far the best I have ever dealt with for a SaaS product. They were incredibly accommodating and prompt. There is a live chat feature where the team is always ready to go.

For our very specific use case and the future direction of our company, we needed to get more out of the API. We are rolling out a recruiting SaaS product, and the API was not robust enough for us.

My experience has been great, and I have enjoyed working with their team on a regular basis. They are very accessible, friendly, and helpful, and have made it easy and enjoyable to get set up and continue working within the system.

The best part about the product is the customer support team. They are extremely accessible, very quick to respond, and always extremely helpful. This has been extremely helpful in the initial set up phase of the system as that is generally one of the hardest parts of getting used to any ATS/CRM, but the Loxo team has made this a much smoother, easier, and enjoyable transition. This is a very feature-rich application. From the built-in sourcing tool, to the all-in-one ATS/CRM, to the AI searching capabilities, along with texting, email, and even calling outreach capabilities this system has so many features that allow for teams of all sizes to take advantage. I also really like the UI and the way the system is setup. Although there are so many features, they do a great job of keeping it simple and user-friendly. I have used other ATS systems and reviewed or demoed several others, and Loxo is by far my favorite.

The only con I can think of the results on the AI search results aren't always returned within the same search parameters, but that depends on how remote the location is.