Patriot Payroll Software

4.83 / 5 (1,480) FrontRunners

Our advisors have recommended this product 31 times in the last 30 days

What is Patriot Payroll?

Patriot Payroll from Patriot Software is an integrated human resource (HR) and payroll management solution that helps to streamline the different processes associated with managing payroll payments and tax submissions. The solution offers tools to maintain payroll records, print checks, establish direct deposits into bank accounts, generate payroll reports and submit state and federal taxes.

Patriot Payroll offers the ability to issue payrolls through direct bank deposits and electronic cheques. The software offers personalized portals for employees to access their payroll and related financial information. The application's reporting functionality helps employees generate their year-end reports and print W2 forms for tax reporting. While Patriot Payroll is a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

1,480 Reviews of Patriot Payroll

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(1,246)

1,246

4 stars

(204)

204

3 stars

(22)

22

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1480 results

January 2020

Brian from Joblyt LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Online Media

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Easy to use and affordable payroll software

Pros

I would assume every payroll software is relatively similar once set up. With Patriot's full service plan, the set up was even easier and a breeze compared to trying to set up payroll with competitors or even my bank. Aside from just set up, there is a ton of helpful information on the site so I don't have to consult with support often.

Cons

It feels a little more "old" design-wise. For me, this isn't a problem since it functions the way I need it to.

Reasons for Choosing Patriot Payroll

Easier set up and price was reasonable. Also, it had the best reviews which I believe ultimately made me choose.

May 2020

Noreen from Timothy Jon & Associates LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Customer Service and Features / Restrictions

Payroll rules and tax reporting / payments are simplified in one place.

Pros

This software was very easy to use, and as my business grows I am finding the necessary features needed are available to me. Whenever I have called customer service, I usually have gotten a person that is knowledgeable and is able to help me. There have been times that the person called has not been able to help me, and was able to escalate my issue to someone that could.

Cons

Changes to setting sometimes allow changes that are incomplete. In 2019, I added the accounting software to Patriot Payroll. I updated settings in "Payroll Integration Options" but missed some. I was able to save the partial data and run a payroll. When reviewing the accounting journal entry that was generated from the first payroll with the accounting software, I saw the JE generated was incomplete. If I had not checked to verify this JE was correct, this would have been difficult to track down later. This is a big miss, and there should be some warning or stop to prevent this (incomplete data) from happening.

Reasons for Choosing Patriot Payroll

1. Our payroll process is simple and Patriot did everything that I needed. 2. We added a insurance deductions and 401k deductions and employer matching and Patriot had the settings I needed to add these options. 3. Patriot was cheaper than other options.

May 2017

Chris from KABOOST

Verified Reviewer

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

May 2017

Get a real company to do your payroll

Pros

It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.

Cons

You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.

Response from Michele

Replied May 2017

I'd like to take the opportunity to clarify some of your misgivings about Patriot: 1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made. 2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off". 3. Next pay periods DO automatically populate. This was a feature we added last year. 4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals 5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.) 6. Our QB export only sends by pay date, not pay period. 7. We appreciate that we can make our navigation easier, and our UX team is on it! I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!

March 2020

timothy from Sports World Ministries

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Extremely easy to use - Excellent US-based support

Pros

I absolutely love how responsive Patriot's support is and it's US-based, which is a huge plus because of alternative language barriers or time zone issues. They offer phone, email and/or chat support with low to no wait times. I love how self-explanatory things are - it's easy to 'find' what you're trying to do in most cases, without enlisting the help of Support. Definitely saves me time and money versus using an overpriced and under-delivering PEO, that's for sure.

Cons

Patriot does not yet offer the ability to break employees out by department, which is particularly useful for reporting purposes, when entering info into accounting software such as QBO, etc. While I'm told they're working on this functionality, it's been 9 months since I was told this and am still not hearing updates on progress in rolling this out. But we have since come up with a feasible workaround and realize no single solution will do 100% of what you're needing, in almost any case. So it's not impacting our workflow in an overall negative way, it'd just be nice to have this when it rolls out.

Reasons for Choosing Patriot Payroll

Price and support

May 2020

Catherine from Rodney Manning Air Conditioning & Heating

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Highly Recommended

Yearly audits ask for some obscure paperwork. Patriot always knows exactly where to find it. Every time. A different paperwork. They know their database very well.

Pros

This is so easy to use Patriot Payroll. I'm too busy doing my job and I am thrilled for a reasonable fee someone else will handle the quarterly state and federal forms and take taxes from the paycheck. Frankly, I don't even have to worry about any of it. They just do it. ANOTHER MOST (?) that I like is when I do have to call Patriot, EVERY time I've called, I have received friendly service AND HELPFUL advice. I NEVER have to be transferred. I always get my answer from a friendly person who answers the phone. This is THE easiest and most friendliest company to work with.

Cons

I can't think of a thing I do not like about this company.

Reasons for Choosing Patriot Payroll

Mainly - Heard the ads on business radio, like KPEL in Lafayette, LA; Sean Hannity radio - whatever radio station? Not sure if we had Sirrius XM then. Then by talking to the [SENSITIVE CONTENT HIDDEN] of Patriot (at that time). He called me several times. Nice touch. Not pushy. Just wanted to answer my questions. It seems Patriot employees are similar. Then I like Quickbooks, but I like the desktop version better and decided not to go to their online version. Completely different database.