Paychex Flex Software


 

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.

The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.

 

Paychex Flex - Home screen
 
  • Paychex Flex - Home screen
    Home screen
  • Paychex Flex - Requisitions dashboard
    Requisitions dashboard
  • Paychex Flex - Employee profile
    Employee profile
  • Paychex Flex - Payroll journal
    Payroll journal
  • Paychex Flex - Payroll
    Payroll
  • Paychex Flex - Payroll labor costs
    Payroll labor costs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

695 Reviews of Paychex Flex

 

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Software Advice Reviews (416)
More Reviews (279)

Showing 1-20 of 416

Katelyn from SDSM
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Never any problems!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use is the best way to describe this software. It's easy to navigate through and find out exactly times/hours/PTO information needed.

Cons

There isn't anything I can pinpoint to count as a con with this software. To this day, I have never had any issues navigating through or operating the program.

Review Source
 
 

Grace from Witmer's construction
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

All inclusive payroll service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

There is no way that we can stay current an all the payroll laws. Since payroll is what Paychex Flex does they can keep up to date on all the requirements and make sure that all taxes are paid on time.

Pros

Paychex Flex takes care of all the functions of payroll, from calculating taxes and deductions to processing and paying taxes and w-2's. The employees also have a login to see their payroll history.

Cons

Some staff are more knowledgeable than others, so support can be spotty. We struggle sometimes to find reports needed, especially reports to report Ohio Workers Comp.

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Not a friendly user experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I gets the barebones job done. You can combine both HSA, Insurance, 401K, and Paychecks in one place.

Cons

Bizarre password scheme, limiting password styles you're normally comfortable with. Archaic PTO request system.

Review Source
 
 

Debbie from The Wilderness Center
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

The Jury is still out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My company decided to go with Paychex so that we did not have to deal with internal payroll. Customer service helped us get everything set up and it made payroll so much easier for our company!

Cons

When my company first decided to go with Paychex, it seemed as if the interface was easier to use. Recently they have changed the interface and it just isn't as easy navigate.

Review Source
 
 

Minh from Jolie Siam
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Good fintech software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has a strong HR solution for medium and big company. The user interface is not easy but you can easily

Cons

Glitching and sometime i can not login into my account. I have to call CS to fix it but overall is good

Review Source
 
 

Sierra from Jakprints
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The company has good customer service. Good organization skills for big companies. Makes it easier for my hr

Cons

The app is very bad. Had a hard time also looking on the website to check my information. Lack of information

Review Source
 
 

Carlo from HGC
Specialty: Recruiting Agency
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Excellent software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excellent software with great customer service staffs. Very easy to use. Great interface design. But the very good thing about this software is its capability to give employees access to online payroll system. And the processing of payroll is great and easy.

Cons

Expensive software. Other than there is nothing more to improve about this software. Works great and manageable.

Review Source
 
 

Timea from HR
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Taxes all messed up

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- It was a fast and easy implementation.
- Other then that nothing else was a pro, we found issues long after we switched from them

Cons

- Used it prior to ADP Workforce now and they are even worst than ADP
- All the employee taxes were messed up

Review Source
 
 

Kara from Mango Languages
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Paychex

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Paychex is a great tool for companies to use with their employees. As an employee I can easily access my information in a clear and efficient way.

Pros

Pay checks is clear and easy to find information.
It is organized.
The categories make it easy to budget.
The categories even include reimbursements and your companies stipend for insurance.

Cons

I have not cons concerning this product. It is a simple way to view your earnings and keep track of income coming in.

Review Source
 
 

Dan from GBRA
Specialty: Staffing Agency
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Paychex flex can do the job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use interface design. It also gives access to employees on online payroll. The payroll processing is great and easy to use.

Cons

Expensive for a simple software. The integration is not as promised. And the customer service staffs are not very entertaining. It takes too much time to solved a problem we have encountered.

Review Source
 
 

Deborah from Sunland Home Care
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great payroll platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of working and submitting payroll regardless of weekly or semi monthly payroll submission.

Cons

There are times when with anything new there is a learning curve but once you are familiar it gets a lot simpler

Review Source
 
 

Colleen from SIE Consulting Group
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Helpful HR product for small companies only

Ease-of-use

Functionality

Product Quality

Customer Support

Paychex is definitely a good interface for smaller companies (less than 50) who only have basic reporting needs. Luckily, we are one :)

Pros

- good customer service
- interface used during payroll is user friendly
- check stubs are easy to locate
- tax information located on main page - they also keep up with new tax tables

Cons

- pay stubs aren't designated by employee (more manual work)
- instructional videos are unhelpful
- payroll reports are not customizable
- doesn't track pay increases
- windows aren't fashionably organized

Review Source
 
 

Donnie from Megaflow real estate services
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Paychex Flex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Convenient to use, hassle-free! I can be able my workflow, payroll in one click. This is highly recommended!

Cons

sometimes it takes time in browsing some features. Needs some updates and features.

Review Source
 
 

Micah from Alorica Philippines, Inc
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Paychex Flex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User- Friendly, help me so much in tracking, and giving you a good template. It always give an information and transparency. 24/7 live phone support.

Cons

A little bit expensive. Always need source of internet but its fine still helpful and useful.

Review Source
 
 

Jose from Engineering
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Paychex Flex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fairly user friendly. My payroll are secured here with no hassle and worry. Secured also my bank account here.

Cons

There's nothing dislike as of now, this is easiest payroll software i used. There's no way to search to understand the features of this software.

Review Source
 
 

Kathleya from Marketing
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Paychex Flex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to navigate and easy to understand the features. I like the fact that you can change/customize the profile.

Cons

The least i experienced is sometimes it can't send in email instantly and fast. Nothing else it still manageable.

Review Source
 
 

Teyanna from Samaritan Daytop Village
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very straight to the point and user friendly. It allowed access to W2, stubs and time clock. Also on the mobile app, we were able to see location of an employee when they would clock in or out. I also liked that you could go in and enter future dates and pto balance would reflect the conditional balance.

Cons

I did not like that PTO balance would not reflect time requested and approved until actually used so if not organized, you may not actually have the time available.

Review Source
 
 

Shiela May from Human Resources
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Paychex FLex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* I like that i can save different layouts here and resize columns. its manageable!
* My Docs and reports are secured here!

Cons

* Very Basic, hope they add some features in next updating.
* contact Issue but it's fine i can manage it.

Review Source
 
 

Federico from Millicom
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Pay Stubs directly at your fingertips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All my pay information is in one place: Salary, deductions, 401k payments as well as all my banking and personal information. I love the fact that you can extract your paystubs directly without having to get them from HR. I have used the web and the app version and love both of them. Security is not an issue, you can set up your account for double verification login with your phone

Cons

I dont like the fact that you cannot export the paystub directly into an email, you need to download it, and then attach it to an email.

Review Source
 
 

Marielle from Technology Engineering Company
Specialty: Recruiting Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Paychex Flex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software always meet my needs. Easy to use. So useful in tracking, recruiting and make my payroll.

Cons

nothing least at this time, for beginners need to search tutorial or help of others to use this app/software easily.

Review Source
 
 
 
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Showing 1-20 of 279


December 2018

December 2018

Easy to get started. Higher costs than competitive products.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paychex representative makes it easy to get started.

Cons

Confusing UI. Inflexible run schedule. Higher costs.

Review Source: Capterra
 


December 2018

December 2018

Thank You

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy for managers to approve time off, thanks!

Cons

Lots of verification to log in every time. Just because you log in to a new computer, you have to go through a lot of hoops.

Review Source: Capterra
 

Amber from PB Intermodal Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Paychex Flex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience and would recommend. Reduces paperwork clutter.

Pros

Employees are able to access documents on their own, easy to use, provides checks and W2 at end of year.

Cons

Sometimes system can glitch showing blank screen. Paychex has not yet figured out what causes it.

Review Source: Capterra
 

Lacey from Alley Cat Allies
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Clock in and out from your phone

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It does the job fine.

Pros

When it works, you have the ability to clock in and out from your phone. Also is simple to request time off.

Cons

The problem is that if the GPS is centered on a single area, it can make it very aggravating to try clocking in and out. It also doesn't connect well between the desktop and phone platforms.

Review Source: Capterra
 


November 2018

November 2018

Paychex Flex

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's pretty easy to use - it's nice to have all the HR information in one place so I can see my annual salary and time off and other company benefits. I like the timesheet express tab the most - easy to track time off and other hourly requirements at my organization.

Cons

It just takes a bit of time to get used to the layout and occasionally takes a little while to load the timesheet tab. Really there are no big cons at all - pretty easy product!

Review Source: Capterra
 

Lauren from Larry J Phillips, CPA, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

System sufficient, customer service lacking

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software performs all of the payroll functions that you would require.

Cons

This software is more expensive than most and the customer service is subpar to other services.

Review Source: Capterra
 

nancy from safco
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

TIME TRACKING MADE SIMPLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

its a great overall experience.

Pros

YOU CAN KEEP TRACK OF ALL OF YOUR PTO VACATION AND SICK TIME. ALSO VERY SIMPLE REQUESTING TIME OFF

Cons

when you clock in on dashboard it doesn't show how many hours you have accumulated for the week.

Review Source: Capterra
 


November 2018

November 2018

Software Company that Ignores impact of changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

they changed the interface and now entering payroll is very hard to do.
From simple to hard and simply not intuitive.
Disruptive changes in software with out any improvements
Increases prices EVERY YEAR and
They only want to sell you add ons

Pros

it used to be great and I miss the good ole days

Cons

they changed it and now entering payroll is very hard to do. - this is a payroll service company and weekly I am reminded of how good it used to be.
From simple to hard and simply not intuitive.
Disruptive changes in software with out any improvements
Increases prices EVERY YEAR and
They only want to sell you add ons

Review Source: Capterra
 

matthew from atrenne computing solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

easy way to request time off

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The request and approval process for time off is quick and easy.

Cons

The interface isn't as easy to navigate as similar software from other companies.

Review Source: Capterra
 

Pooja from Anjaneyap Global Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Run your payroll with Paychex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used this product while i was working with US based client. They have norms per state and this product really helped me to run payroll easily for consultants who were located in different states and they had their different norms. One of the most easiest products which could help a company to easily run their payrolls.

Cons

Cons as such i don't remember but yeah sometimes, the system used to crash due to high end task on the task manager.

Review Source: Capterra
 


November 2018

November 2018

A simple time card solution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

There is an ease of use at having all your time card info at the ready.

Cons

The 'remember me' function can be a bit of a hindrance. It allows you to check to remember your credentials on your device but still forces you to input a texted security code.

Review Source: Capterra
 

Dana from Ridi Accounting LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Decent software for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good software for the price but not as reliable as others.

Pros

Paychex is very affordable and very user friendly. It was an easy system to learn to use.

Cons

This is an affordable product but we decided to switch to another software. We have grown in our number of employees and we began to notice the system would crash or be unresponsive during certain periods or it would have problems pulling payroll reports. While the system was usable and a great deal for the price we ultimately decided to spend a bit more money and get a more reliable software.

Review Source: Capterra
 


November 2018

November 2018

Great software for large companies

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Employees can see history from home or office.

Cons

Hard to transition from former systems, location ID difficult to remember

Review Source: Capterra
 


November 2018

November 2018

Paychex has some unfortunate downsides

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Typical clock in/out and benefit tracking.

Pros

Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.

Cons

Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.

Review Source: Capterra
 

Kathy from USSRC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great Tool for the employee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm very happy that my company uses this product. It makes it easy to check where I stand with my hours each week.

Pros

The options available to me as an employee for this product are great. I'm able to track all my working hours, vacation hours, and sick leave hours in one place. If you used this product with previous employers and contact customer service for assistance, you have to help them sift through your potential logins until you get to the right one, should you need assistance. The customer service department can then help you disable to additional logins, if needed, to help with the process in the future.

Cons

You can lock yourself out of your account easily. Granted, the user error is real. Thankfully, their customer service department is awesome.

Review Source: Capterra
 

Preston from US Space and Rocket Center
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Maybe not the most user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that it has an app that isn't too invasive to use.

Cons

The verification process needs some work. I once had to request a verification code 3 different times. I even got one code 5 hours later.

Review Source: Capterra
 

Bethany from International house of prayer atlanta
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

User friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This softwares app is very convenient and easy to use.

Cons

Sometimes the software would not remember changes made to the profile I had.

Review Source: Capterra
 

Mila from SISTERS OF ST JOSEPH OF ORANGE
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The easiness to view employees time cards with their punches.

Cons

I don't like that sometimes when we have a feature to add or delete it doesn't take effective change right away. We usually wait for next payroll.

Review Source: Capterra
 

ALEX from SAFCO
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

EASY WAY TO KEEP TIME/ATTENDANCE DOCUMENTED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EASY TO USE, VERY USER FRIENDLY PLATFORM.

Cons

SOMETIMES IT GOES DOWN RANDOMLY AT WORK AND CAN CAUSE SOME HEADACHES

Review Source: Capterra
 

Adam from Firefly Legal, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

So much better than ADP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It is good I prefer it over ADP. Also, the faceID login makes it so simple on my iPhone.

Pros

I like how easy it is to use and I never get locked out of it like ADP. The iPhone app is easy to use and shows me all of my pay stub info in one spot. Prior to this software, a previous company used ADP. ADP was old and clunky. Paycheck flex is easy and clean to use much more modern.

Cons

So far nothing I'm a able to see my pay stubs and tax documents on one spot.

Review Source: Capterra
 
 
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