PeopleMatter by Snagajob Software

4.29 / 5 (35)

About PeopleMatter by Snagajob


Snagajob is a cloud-based solution that focuses on connecting hourly workers with employers. Snagajob offers end-to-end hiring solutions with an employer software platform called PeopleMatter.

Users of the system have access to a streamlined hiring process by combining sourcing, screening and applicant tracking into one centralized, web-based solution. And with built-in sourcing from Snagajob’s network of hourly workers and the use of role-specific assessments, employers are able to maximize application volume.

Businesses can also onboard, train and manage employees paper-free, all while remaining compliant. As a web-based system, users have access 24/7 on a computer or mobile device.

From a single-location business with a few employees to enterprise-level organizations with many locations—Snagajob’s PeopleMatter software works for businesses big and small.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

35 Reviews of PeopleMatter by Snagajob

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(13)

4 stars

(16)

3 stars

(5)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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May 2017

Wayne from Western Sizzlin

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

PeopleMatter ROCKS! They are a true partner

Pros

The product has increased the amount of applications we received and has saved our managers so much time reviewing and responding to applications.

What has truly made the experience amazing is the level of support and commitment I received. Their team truly goes above and beyond to ensure my managers felt comfortable with the system. In addition, they proactively help manage and tweak my job postings if they ever have recommendations.

I HIGHLY recommend their software and the partnership!

Cons

Coming from a paper based process, there was a slight learning curve of understanding the technology. But after just 2 weeks, we were already seeing the time and cost savings.

August 2017

Martha from America's Incredible Pizza Company

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2017

I have used PeopleMatter for about 8-9 years and have found it easy to use and certainly better than using paper applications, etc. for new hires.

All of the "original" employees such as Breeze and Andrew Evans are still wonderful!

Pros

It is digital and easy to use. Because it is so easy to use, when I train others on PM, it doesn't take long for them to catch on.

Cons

The last couple of years the customer service/support on the phone has been lacking sometimes. Your employees used to be enthusiastic, happy and more than willing to help. Sometimes over the last two years or so I seem to be bothering some when I call. Many are very nice and helpful though.

August 2015

Ann from Humboldt Petroleum


Ease-of-use

4.0

Customer support

4.5

Functionality

3.5

August 2015

People Matter especially to the overworked HR Department

Pros

The product has been a blessing to our growing company. It has let us streamline the tedious task of hiring and on boarding new employee's, and giving us a better pool of applicant's to pull from. The PeopleMatter support staff are very helpful and they listen. They are constantly upgrading the system (every quarter) listening to what their clients need.

Cons

Our current frustration with the product, that has not been included in an upgrade yet, is that if employee's update their information there is no notification to HR that this update has happened. So the change does not get reported to payroll. The employee's think that it happens automatically.

February 2017

Ali from FHG Business Group

Company Size: 1,001-5,000 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2017

PeopleMatter is an Excellent Choice!

We used PeopleMatter for streamlining our HR function and we are proud to have associated with them. An excellent option!

Pros

The product is strong and the customer support guys are fabulous 24 x 7!

September 2014

Cheryl from Flash Foods, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

September 2014

ROI - definitely worth it

Pros

PeopleMatter listens and provides answers. It has centralized our applicant tracking/onboarding and training efforts. It reduces stress with federal compliance issues (e.g., I-9 changes, e-verify). PeopleMatter has reduced the amount of effort required to gain the maximum tax credits available to our company. The notifications and LEARN modules allow me to keep in touch with 2,000 people across more than 200 locations from my office, meaning my face-to-face visits are much more impacting.

Cons

PeopleMatter is still in the growing stages; however, there are thoughtful, useful improvements made throughout the year. I would love to see a way to provide training paths inside LEARN.

February 2018

Jennylynn from Homegrown Sustainable Sandwiches

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

February 2018

Does its job, but not as well as it could

Pros

Offers all basic functionality and is generally user friendly. User interface looks nice and has done a decent job to recruit and manage applicants for our multi-unit restaurant business.

Cons

Biggest complaint is the online application, which I find to be clunky and not very user-friendly. There are certain things you can't change or remove (ex. A 4-digit pin to create and account with a suggestion for the last 4 digits of the applicant's SSN) and no pre-screen or fast-track question options. There are also no internal communication tools to track email or DM correspondence. Reporting is sufficient but not easy to use. Overall clunky and I think at this point there are better options out there.

August 2016

Betsy from Ginger H. Enterprises Inc.


Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

August 2016

PeopleMatter is awesome

Pros

Easily to use and implement, knowledgeable sales and terrific customer service

Cons

Set-up costs a bit pricey for small companies. This is meant for multiple units or larger enterprises. Ideally, I also wish they offered Time & Attendance but understand why they don't (as a business model).

June 2015

Robin from Mary's Pizza Shack


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2015

Peoplematter - Learn

Pros

The ease of use. The customer service. The integration with my systems. The filtering of applications.

Cons

Wish we could use something other than emails to send employee updates and or hiring. It seems candidates/employees change their email all the time and can't remember what they used.

November 2018

Timea from HR

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Functionality

3.0

November 2018

Great for hourly

Pros

- Easy to use, even for not HR professionals.
- Can highly recommend it for hourly workforce in retail or hospitality

Cons

- Not a single suite solution.
- Report not very simple.
- Not enough initial training was provided.

July 2018

TJ from Settlers Hospitality Group

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Customer support

2.0

Functionality

3.0

July 2018

Good tool to filter applications

Pros

Easy to use, helpful when looking for staff, options to filter out apps based on restaurant's needs; availability, experience, job applying for, etc.

Cons

Gets a little glitchy when trying to filter out apps. Very time consuming going through the motions to hire a new team member. unncecessary for entry level part time work to need that many clicks. Can streamline hiring process within and it'd be fantastic

June 2015

Ryan from Bay Street Biergarten


Ease-of-use

4.0

Customer support

4.0

Functionality

3.5

June 2015

From a Biergarten

Pros

The way to have real time scheduling and information to our employees instantly to their phones.

Cons

It doesn't integrate with our POS system. At least I'm unaware. It would be great to have a labor report and model of projected vs actual.

August 2017

Jazmin from Flour Bakery + Cafe

Company Size: 201-500 employees

Review Source


Ease-of-use

3.0

Customer support

2.0

Functionality

4.0

August 2017

We use PeopleMatter as our applicant tracking system

Overall a convenient applicant tracking system, but not the most efficient ATS.

Pros

Adding or removing jobs is pretty easy, as well as setting up people as administrators. It's nice being able to give different people different kinds of access as well.

Cons

The whole website is a little clunky, and the amount of customizing you can do for your company "branding" is limited. The customer support is available most of the time, but they don't always have a solution to a problem.

June 2015

Ann from Hofman Hospitality Group


Ease-of-use