SatisMeter

RATING:

5.0

(4)

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Overview

Reviews

About SatisMeter

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack,...

SatisMeter Pricing

All features and premium support included in every plan / Unlimited projects, users, and surveys

Starting price:

$49.00 per month

Free trial:

Available

Free version:

Not Available

Check reports in the dashboard, or send data to your tools. You can also CSV export if that’s your style.

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SatisMeter Reviews

Overall Rating

5.0

Ratings Breakdown

(4)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

Most Helpful Reviews for SatisMeter

4 Reviews

Write a Review

Christian

Verified reviewer

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2021

perfect platform to measure nps

PROS

Simple platform to detect your promoters and understand your clients

CONS

I would like to be able to segment clients and understand those who do not score us

Camille

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2021

My very basic use of Satismeter

Satismeter is always open in my browser ! The support team is always ready to help and I feel like this tool is truly reliable!

PROS

I do love a clear overview with trend graphs. No need to be an expert to understand how it works and how to understand the datas it provides.

CONS

I guess I'd like to be asked by the Satismeter team if I need help or advice :)

Reason for choosing SatisMeter

I wasn't the one who chose Satismeter but if someday one'd ask me if I'd like to change, I can guarantee I'd say no!

Vendor Response

Hi Camille, Thank you for the feedback, we really appreciate it! I'm happy to hear you enjoy our products and service. From now on, we will make sure to include you in our communications with the KolSqaure team for any chat invitations. If you have any questions, concerns, or improvements you would like to see in the tool, do not hesitate to contact me. Have an awesome day! Alexia Klie SatisMeter's Customer Success Manager

Replied October 2021

Nicolas

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2017

Great tool to segment your users and get feedback easily.

Interesting way to collect feedback from my users.

PROS

Easy integration, and also easy to use for my users. And the support is blazing fast when you have a question, they help a lot. Do not hesitate to contact them because some APIs are not yet documented.

CONS

It lacks an intermediate plan for those who don't have that much monthly users. Apart from that, the product is good.

Anonymous

51-200 employees

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2020

Helpful to understand and act upon promotors and detractors

PROS

- Great tool to identify detractors and promotors of your SaaS product and act upon these findings - Seemless integration in our existing ecosystem - Service team helpful if needed

CONS

- There could be more options to customize the look and feel of the NPS - We are missing a few export features that would help us to automate next steps better