SilkRoad Recruiting

3.85 / 5 (20) FrontRunners®

About SilkRoad Recruiting


SilkRoad Recruiting is a cloud-based applicant tracking system designed to allow recruiting firms and HRs source, attract, engage, screen and hire new talent for companies. The solution enables recruiters to manage entire aspects of employee recruiting - from inviting applications and shortlisting candidates to scheduling interviews and hiring new talents.

SilkRoad's job distribution network allows recruiting firms to connect with thousands of online job portals including Monster.com, Indeed, Glassdoor and Job Search. Recruiters can share and post new job openings on theses platforms as well as search for potential candidates for the job. The solution also offers customization tools to design career portals and make them look engaging with videos, blogs and testimonials. With HR compliance management tools, firms can stay compliant with HR regulations such as Equal Employment Opportunity (EEOC) and Office of Federal Contract Compliance (OFCC).

SilkRoad also allows recruiters, candidates, and employees to share job openings on their social media platforms such as Facebook, Twitter, and LinkedIn. Hiring managers or recruiters can define a set of conditions for a job, and the solution will automatically accept or reject the candidate's application according to their job suitability.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

20 Reviews of SilkRoad Recruiting

Average User Ratings

Overall

3.85 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(5)

4 stars

(6)

3 stars

(7)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 20 reviews

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February 2015

Sara from Polk State College


Ease-of-use

4.5

Customer support

1.5

Functionality

4.5

February 2015

It is what you make it

Pros

This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

Cons

SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

March 2018

Nikki from Nikki Jobs

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

Simple and easy to use software

From a recruiter's view, it's an easy to use software for uploading candidates but there is no way to make any changes or even view the candidate submitted.

Pros

I use this software to upload candidates into my clients candidate portals for positions that I recruit on. I basically find the position the client has assigned to me and then I upload candidates for that specific position. Once that candidate is uploaded I receive a thank you for submitting a candidate or I receive a notice that the candidate is already in the client's candidate pool.

Cons

I do not have the ability to view all candidates I have submitted and do not have the ability to go back into a candidate profile to make changes such as a phone number, address etc. Once the candidate is submitted I no longer have access. I am also not able to upload a newer or updated version of a resume. It would be very helpful if there was a way for the recruiter representing the candidate to have access to the resume to make changes to the candidate profile.

June 2017

Brian from PrimeLending

Company Size: 1,001-5,000 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2017

A solid recruiting tool at an affordable price point

This is a tool that should more than meet the needs of most users. It is fairly basic and doesn't necessarily have all of the newest technology or shiny bells and whistles, but it does everything we need for it to do, and is a stable and secure product that has been around for some time.

Pros

It has almost all or most of the functionality that the larger, enterprise-level systems/products offer. It is a robust candidate database and applicant tracking system that meets our organization's needs and allows us to create a better candidate experience, as well as integrating well with our other systems. It is affordable and cost-effective as long as it is set up and maintained properly.

Cons

It feels a bit dated or underdeveloped in certain ways, and could be more user-friendly from a hiring manager perspective. Also, there are additional costs/expenses to consider when making even minor changes in the system. There could also be more improved branding and social media integration options.

September 2017

Beth from Daxko

Company Size: 201-500 employees

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

September 2017

Great company, but doesn't seem like recruiting product is their focus

I love the people at SilkRoad, and they have other products that are great, but the Recruiting product feels like an afterthought. There are so many other options out there now that feel more current. If SilkRoad wants to keep customers on the Recruiting platform, they need to actually put more attention into it.

Pros

- Customer service for any SilkRoad product is great. Very responsive and eager to help.
- Price! It's definitely one of the most affordable options out currently.

Cons

- We've been using the product for almost 3 years and there have been little to no improvements in those 3 years. The releases are few and far between with this product and those that do come are so minor that they're really not even noticeable.
- The UI is clunky and needs an overhaul - it feels dated and our hiring managers don't want to use the tool. It's not intuitive, so we end up doing a ton of work "outside the system" and then copying/pasting back in to save to candidate profiles.
- The interview scheduling tool doesn't work with macs (1/2 our office uses a MacBook).
- Only 1 scorecard can be created, which makes it difficult to create anything useful - we ended up not using it.

September 2018

michelle from CEHE

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

September 2018

Silkroad

Pros

I think that this is really great because it's connected to linked in. This isn't used at my company, but it should be. I let our career services know about this product but it's not up to them to use. Part of our school's perks is to help students find the job they are looking for. What better way, then for them to use this product so they could help the students get linked in and find the right recruiter's. Not only that but we have positions that haven't been filled in over 6 months which wouldn't happen if we had more access to applicants.

Cons

I only ran into this product because of where I worked before. This could really use some more advertising so it falls in the right hands.

November 2017

Whitnee from The Reserve at Columbia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

Easy, Quality canidates

Pros

We use Silkroad for our corporations hiring site. I like how clean and organized each post is and that every position is legitimate when posted.

Cons

What I like least about this software is that the presentation of jobs posted is very bland and boring. there isn't much to catch the eye but this is also keeping it less distracting.

June 2017

Suzanne from PrimeLending

Company Size: 1,001-5,000 employees


Ease-of-use

3.0

Customer support

2.0

Functionality

2.0

June 2017

Ok, but could be better

SilkRoad is updating their software but has a long way to go to bring it up to date with features that are user friendly and cross platform. The system is good for a small company who is not a sourcing driven organization.

Pros

Fairly easy to use and administrator functions are straight forward. Very easy to train someone how to use. Does well with basic job posting and candidate review.

Cons

User experience is clunky and unfortunately is not up to date for viewing on tablets and smart phones. Searching and reporting features are limited.

August 2015

Carlino from Arista Networks


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

August 2015

Great solution for the right sized company

Pros

Its simple. nothing fancy but gets the job done. Its very very affordable

Cons

It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own

September 2016

Angela from QPS Employment Group


Ease-of-use

4.5

Value for money

3.5

Customer support

3.0

Functionality

4.0

September 2016

Enjoy the ease of use with this software.

Pros

The charts and reporting. Great for getting an accurate view of productivity. This system allows you to get a quick access to searching through candidates and organizing them to use in the future.

Cons

Understanding all of the reporting functions and use of the system to be able to get the most out of it. This takes some time.

May 2015

Patty from PCI


Ease-of-use

4.0

Functionality

3.0

May 2015

Easier than I thought

Pros

The ease of use is my favorite thing about this product. The vendor has been responsive to questions.

Cons

The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.

December 2014

Lauren from DairiConcepts


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2014

SilkRoad Rocks

Pros

We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

Cons

We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

November 2014

Patrick from Trumpet Behavioral Health


Ease-of-use

3.5

Customer support

4.5

Functionality

4.5

November 2014

SilkRoad's Red Carpet On-Boarding is slick!

Pros

It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

Cons

I would like more flexibility in using the tool to do group tasking for annual signs and such.

October 2014