SyncHR Software

3.63 / 5 (15)

Our advisors have recommended this product 34 times in the last 30 days

About SyncHR


SyncHR is a single-source core human resources (HR), payroll and benefits solution with one data model to support the entire system. The cloud-based design allows SyncHR to provide a real-time solution across functional areas within the application. The system is suitable for midsize businesses across industries, particularly companies in industries such as high tech, financial services, property management, professional services, retail and manufacturing. 

With a single core system of record, all capabilities interact cohesively, allowing one action to automatically trigger other relevant actions and notifications. For example, when an employee records a marriage event, the solution immediately prompts them by asking whether they’d like to add their spouse as a dependent and an emergency contact.

SyncHR includes an employee self-service (ESS) portal, with customization options to match the branding needs of each business. Employees have the ability to turn the display of ESS components on or off as well as drag and drop the components within the portal.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

15 Reviews of SyncHR

Average User Ratings

Overall

3.63 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(7)

4 stars

(2)

3 stars

(2)

2 stars

(1)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-15 of 15 reviews

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April 2018

Jeanne from WuXi AppTec

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

A Great HCM Solution

SyncHR's leadership team is very engaged with each client during implementation and thereafter. We've found their team to be responsive and willing to spend the extra time with us to ensure our satisfaction.

Pros

The things I like most about SyncHR include:
1) Position Control – SyncHR is the only solution to have true position control. As a large, dynamic 1,200+ employee organization, we track actual headcount and budgeted payroll expense versus actual labor dollars. SyncHR doesn’t lose track of the position and the dollars associated with it when someone terminates or moves to a different position – and you can view organization charts in the past, present or future.
2) Core system architecture – The HR, benefits and payroll core provides a level of automation we’ve never had before, which means our data is always accurate and up-to-date.
3) Employee Interface: SyncHR makes it easy for employees to see all their information in one place. Via self-service, employees are able to make changes to their personal data, payroll withholdings and direct deposit and can easily initiate life-change events for benefits.
4) Connecting to other systems: SyncHR bundles a world-class integration architecture with their solution which allows us to easily integrate our people data with other systems outside of the core. We've been successful at integrating SyncHR with our performance management, learning management and applicant tracking systems.
5) Commitment to our success: It’s extremely refreshing to work with a vendor who seems to truly care about our success. SyncHR isn’t perfect, but who is? Still, they seem to genuinely care about our business. We’re not just a number or help-desk-ticket to them. This matters a lot.

Cons

SyncHR is different, especially if you’re more familiar using one of the mainstream HCM products. Some of my team members who prefer to do things the way they’ve also done them have struggled a bit with a different way of doing things. It’s actually easier and makes more sense once you take the time to learn it, but again, it’s different. Using the system as designed is very powerful as it significantly automates and streamlines processes and drives much greater data accuracy.

April 2018

Lynn from HP Pelzer Automotive Systems Inc.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2018

From the Manufacturing Sector

The turnover in their organization over the 18 months we have been with them. Their customer service tries, but if you are not in the Mountain time zone you will not get responses until after business hours. It has taken more than six weeks to get a tax question answered, and their partner for tax services have no idea what they are doing.

Pros

The per employee per month charge is low, but remember you sometimes get what you pay for. The CEO is very dedicated to the product.

Cons

They have NO ability to customize, and if your financial department is two people, that is where financials are visible, for a multiple location organization, that needs labor costing at a location level, this system is USELESS. Reporting is terrible, slow, not easy to use or can you extract your data in any usable format. SyncHR is trying to sell an innovative product that needs 10 years of development prior to being ready for any company over 100 people.

Response from SyncHR Team of SyncHR

Replied May 2018

Dear Lynn. Obviously, we’re shocked and deeply troubled by your perspective and review, particularly in light of our upcoming on-site visit. But if you’re not over-the-moon happy with SyncHR, then we take full responsibility for that. The buck stops with us. We failed you. To be clear, we didn’t set out to build just another HCM solution. If you or anyone is looking to buy the same-old software to do the same old things, then we’re simply not the right solution. We set out to build something radically different and innovative. A platform born and built for the cloud that could solve many of the age-old problems in HR, payroll and benefits. Things like inaccurate or out-of-date data, lots of manual work arounds, or disconnected systems. But because SyncHR is different and new, it requires people to think and do things differently. If you’ve built a career using one of the older systems, then learning to do things different can be frustrating, confusing and even counter intuitive. But it’s our job to help you and others overcome that learning curve quickly and easily. Our mission is to bring real innovation to the market. Our passion is to be a true partner that knows every customer on a first-name basis. Our goal is to deliver something so fantastically different and better than you can’t even imagine going back to doing things the old way. We will continue to work tirelessly for you and all our customers.

March 2018

Carolina from Huawei Technologies

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Massive payroll data through data upload

The most common problerma I could solve using this software refers to solid reporting functions. These functions improve auditability for information and make actionable decisions within the company.

Pros

One thing I love is that I can automate complex calculations, as well as past, present and future tax changes, which helps me to reduce the risk of compliance issues.

Cons

So far I could get a handicap or negative aspect of Synchr that is meaningful, however I could say that is not aimed at small businesses and maybe that detracts functionality.

May 2018

Trevor from Huffmaster Companies

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

A true all in one system that is easy to use!

Overall a great product that any size company can benefit from greatly.

Pros

The best part of the system is how everything is interconnected and updated in real time. When you give an employee a raise it automatically calculates the back pay needed and can correct the payroll records. It handles all of the payroll and tax filings without any effort on the payroll team. The flexibility with time recording is amazing and seems to have no limitations.

Cons

The only limitation with this product is the familiarity of the tool itself in the market place. This should change overtime as more companies become aware of the product and all it can do.

October 2018

Stacey from Coast Property Management

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy to navigate through

Using SyncHR has been so much easier to use than our previous payroll system.

Pros

My favorite thing about SyncHR is that it is so easy to navigate through. If you have something that needs your immediate attention, there is a "Task" button to let you know that you have something that needs your immediate attention. And you can sync your notifications from SyncHR to your personal email or work email. I love it.

Cons

There is literally nothing that I dislike about SyncHR.

October 2015

Steven from The StaffWell Group


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

October 2015

Automation Equals Savings And Accuracy

Pros

SyncHR is the first company I have ever worked with that provides real-time retro pay calculations. The combination of some configurable rules along with how T&A and Employee Scheduling is handled has allowed us to reduce our payroll processing time by 55%.

Cons

The user defined fields are somewhat limited and look forward to 2016 when this is supposed to receive an enhancement.

February 2017

Gina from GuideSpark

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

February 2017

Has a Long Way To Go!

SyncHR was sold to us with the promise of lots of bells and whistles. What we received was a system without any basic features that are necessary for an HR department to function. Simple things such as adjusted service date, historical benefits data, getting basic reports are simply missing or do not function well. As a result, we need to keep a back-up spreadsheet (luckily we are small enough) to make sure SyncHR doesn't delete vital information. They nickel and dime you for reports, updates, changes, etc. I do not recommend this system.

Pros

The employee access and user interface works well and employees like it.

Cons

Reports are inaccurate or unusable, basis features are missing, deletes important historical information when updating to a new year, EDI feeds often don't work. Lots of time spent troubleshooting with their customer service. And often they charge for that!

April 2017

Mac from Workfront, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

April 2017

Mostly does what I need but lack in certain areas

Is fairly easy to use compared to many other HCM systems. Not as robust and reporting is a nightmare. Ever since the Mt. TAM release the reporting has given many errors and takes long time to load. I have to clear my cache constantly to get reporting to function.

Pros

Good user interface, is fairly flexible.

Cons

Lacks ability for employees to submit EEO information.

February 2019

Troy from Kochava

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Best product on the market

Positive. Highly recommended.

Pros

Great product that delivers. Not just the tools, but the analytics you need to improve your business.

Cons

Design needs some updating, but its not that bad.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Software for all your HR needs

Exceptional service.

Pros

The time machine technology is unlike any other software. Other companies have this similar technology, but the way you are able to view and utilize going back to a specific date in time and even submit payroll changes is something special. The group at SyncHR is also great to work with, they have no hidden agenda except to sale you a great product. I highly recommend giving them a look.

Cons

There is very little to complain about as they are so easy to work with that if you have issues, they are willing to work with you to make changes that make sense.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Great for Applicant Tracking

Pros

Use this mostly for applicant tracking and it is very easy to use and generally a VERY useful tool to track candidates. I do not know how we survived without this.

Cons

I suppose there is a bit of a learning curve that some less tech-savvy employees may struggle with initially. But once you get it, things become simple and streamlined.

February 2017

Jeff from Workfront

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

February 2017

Good but not great

We use SyncHR as our primary HRIS and while it's good in some areas it's not great. The UI can be kind of clunky at times. One thing I found is that when you shrink your browser, some of your tabs disappear instead of shrinking down. It's pretty easy to use except for the reporting. That was a main selling point for us but it's not super intuitive and some of the reports don't generate the data you want. The customer service is quick to answer but not always quick to fix your problem, even if you mark it Urgent. Some file feeds out of SyncHR to other providers has been incorrect, but luckily our account manager helped us resolve them. Overall good but not great.

November 2017

mike from Medical

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2017

SyncHR may be the worst piece of software I've ever used

I say this as a completely self-taught programmer who has been working with computers for over thirty years (since I was 15-- I'm not THAT old). I'm not the kind of idiot who needs help with Excel. SyncHR is a steaming pile and I would only recommend it to people whom I would like to see die, painfully. I've been using it for over a year as a manager, and familiarity only breeds greater hatred.

Cons

The interface on this application is absolutely terrible. You are presented with reams of useless information, but it is nearly impossible to find what you want. Every action requires fifteen mouse clicks. The interface is totally unintuitive and cluttered.

December 2017

Jarrett from GuideSpark

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

December 2017

Never Again

Pros

Their Customer Support team does do a nice job at trying to help you solve your problem. It's not their fault the product isn't flexible.

Cons

SyncHR is slow and hasn't updated their product in a very long time. It's not user friendly, they are not flexible and overall i've just had a bad experience with them.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

For sure streamlines the onboarding process

Pros

Employee benefit enrollment was made simple and the drip reminders about important documents likely saves us a TON.

Cons

Their login portals aren't the easiest to find. I'm sure it will get better.