TrackSmart.com Software


 

TrackSmart is a cloud-based time and attendance management solution for small and mid-size businesses. It can be used in industries such as healthcare, restaurant, retail, office and warehouse.

TrackSmart Attendance helps users track employee time off requests, such as vacations and sick days. The solution enables managers to view timesheets as well as run detailed reports and maintain employee records. With TrackSmart TimeClock, the employees can clock in and out. It also allows managers to approve time-off requests. The system prevents employees from clocking in early and it manages payroll as well.

TrackSmart Scheduling helps managers plan work shifts and let employees see their schedules from any smart device 24/7. It also allows employees to communicate with each other and swap shifts from within the system.

TrackSmart uses SSL encryption as well as permission-based access to ensure the protection of employee information.

 

 

TrackSmart.com - Time clock
 
  • TrackSmart.com - Time clock
    Time clock
  • TrackSmart.com - Time clock dashboard
    Time clock dashboard
  • TrackSmart.com - Schedule
    Schedule
  • TrackSmart.com - Scheduling dashboard
    Scheduling dashboard
  • TrackSmart.com - Tracking calendar
    Tracking calendar
  • TrackSmart.com - Attendance dashboard
    Attendance dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

227 Reviews of TrackSmart.com

 

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Software Advice Reviews (3)
More Reviews (224)

Showing 1-3 of 3

Tara from West Ridge Church
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Tracksmart Attendance - needs some feature updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

Pros

We have been using Track Smart for 3 years. Generally it is easy for employees to enter time and PTOs. The reports are ok.

Cons

If there is a change to be made, all employees have to come to the administrator to make the change.
I wish we could eliminate all the extra banks of time... we only use PTO so I have to go in a manage it every month if the supervisors don't select the correct bank.
PTOs for time off are counted on the first day of the time off. We pay bi-monthly so this has messed up some hourly workers - for example if an employee takes 5 days off and it starts on the 14th and ends on the 19th - all of the time off will go onto the 14th.
The Supervisors do not receive notification when a time sheet is submitted.

Review Source
 
 

Bernadette from Mitsubishi Tanabe Pharma Development America
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

HR App

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This systems needs vast improvement for people who must leave town immediately and do not have time to update the system until their return to the office.

Cons

You cannot retroactively enter bereavement leave. You cannot cancel PTO requests after they have been approved and the start date has passed. Also, do not indicate company holidays to prevent using PTO when day is already given off.

Review Source
 
 

Florence from Bella Cosa Jewelers
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

TrackSmart for time & attendance

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have been using TrackSmart for several years and am pleased with the software for tracking time off and attendance. Reports are easy to run and offer different types of information.

Pros

Very easy to use. Various report options, easy to run. Good applications

Cons

None

 
 
 
Showing 1-20 of 224


December 2018

December 2018

TrackSmart...a solid investment!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really like the ability to track all of the different leaves that our employees are eligible for. This makes it very easy for me to process the leave information in payroll and gives me the confidence to know that leave balances are accurate.

Cons

There's not really much of anything that I don't like about this software. It provides for what I need.

Review Source: Capterra
 

Jenny from Big Foot Union High School
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

TrackSmart TimeClock is great software to use for your timekeeping needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how TrackSmart TimeClock not only helps you keep track on the hours that employees work, but is a good way to keep track of their time off as well.

Cons

I'm a new user to this software and I like what I've experienced with it so far and don't have any complaints yet.

Review Source: Capterra
 

Mahmoud from Vaporstore
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy and smart

Pros

Very easy to use , employees can punch in & out using any computer or smart phone and the detailed reports are great

Cons

sometimes " rarely " it takes few minutes to respond

Review Source: Capterra
 

YASEN from VMG
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

TSA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

AVAILABLE ANYWHERE MOBILE APP IS AMAZING
FLEXIBLE PRICING
REPORTS ARE DECENT
EASY TO MANAGE ANY TIME OFF/PTO/OT ETC

Cons

THE PROGRAM DOES NOT LINK WITH OUTLOOK
HAS BUGS EVERY NOW AND THEN
CUSTOMER SERVICE IS NOT THAT GREAT

Review Source: Capterra
 


November 2018

November 2018

user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It helps keeping my team organized and knowing what is on or off.

Cons

I would like this app to incorporate the capabilities of one of the other apps like monday.com so I do not have to use to 2 separate apps to check and follow up on my team members and ongoing projects.

Review Source: Capterra
 

Oscar from Education Management
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Extremely smart idea but expensive.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

This online tool makes it easy to keep track of sick days, vacations and much more. Helps manage time-off requests, approve timesheets, run detailed reports and store employee records.

Cons

I understand that time is money but I feel that for the price of this software I could manage my staff and save the money.

Review Source: Capterra
 


October 2018

October 2018

Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has potential, but limited. I love the idea of it, being able to have multiple apps using the same employee information. They were quick to respond to my questions.

Cons

Cannot print - how can I administer discipline if I can't print anything out? Knew within moments that it would not work for us, but they would not return the money. I couldn't try the app without buying it, but they will not issue refunds if the app is not suitable. They either need to have a good sample to download and try (with their own info loaded, not alterable by the user) or they need to issue refunds.

Review Source: GetApp
 


October 2018

October 2018

Streamlines employee scheduling very well!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software turned the tedious task of scheduling employees' hours into a very trivial task. Would recommend

Cons

Can not think of any cons of the software!

Review Source: Capterra
 

Luke from Rockcastle
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Great tool for HR managers and similar professions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software for the price and it is easy to use regardless of computer skills.

Pros

It is very easy to manage and use. The report generator is a great add. The cost vs. other systems is good too.

Cons

When rolling this out in my facility, there was a bug in the system. The bug changed the number of hours that were previously entered. This made some very, very happy and other very, very mad. It has since been fixed but still not a great way to roll out new software.

Review Source: Capterra
 

Kris from Espyr

April 2018

April 2018

Track Employee PTO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Employee's like the mobile app and how easy it is to request time off. As an administrator I like all the available reports and that I can download them as Excel documents for easy editing.

Cons

As an admin I don't like that we cannot modify the time off banks. The only one we use is "PTO" and I'm having to constantly go in and modify accepted time to reflect the correct time off bank otherwise the employee's accrual will be wrong.

Review Source: Capterra
 

Ben from Top Floor Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very simple to use and a great way to track approvals for time off

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

Cons

The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

Review Source: GetApp
 

Roy from Rock Solid Accounting and Tax Services

March 2018

March 2018

A great upgrade for our company. Saves us money on what we were paying and has more functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Affordable time tracking and compliance software

Pros

The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.

Cons

The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve

Review Source: Capterra
 

ashley from Tribe of Florida
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great for All Companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more

Review Source: Capterra
 

Jason from West Ridge Church Inc.

February 2018

February 2018

Great to have as an on-the-go app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you're employer uses Tracksmart for PTO and logging hours, this is a great app to be able to handle hours and/or off days while mobile. The UI is relatively easy to use and you are able to do most of what you can on the their website.

Cons

The navigation menu is a little clunky and has a "dated" feel to it, but still ultimately does the job.

Review Source: Capterra
 


January 2018

January 2018

Does a great job of streamlining time sheets/calendar/time-off requests.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.

Cons

I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.

Review Source: Capterra
 

Angela from ASALH

January 2018

January 2018

Tracksmart is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tracksmart is great for small business! We have a staff of under 20 and use the Attendance to track time in and out for each employee.

Cons

Tracksmart is great the only thing I would change is the the way the 40hr week is split up. Once it's submitted you can't go back.

Review Source: Capterra
 

Jenny from A/R Funding
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

We use TrackSmart to manage our employees time off.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.

Pros

It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

Cons

The program doesn't link with Outlook so when I approve someone's time off, I have to go to the Executive's calendar and put it there as well. It would be great if they would link. The other problem is that the employees can only see that another employee's name is on a date, not if they're taking the whole day or just two hours for a doctors appointment.

Review Source: Capterra
 

angie from Biztek Solutions, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

easiest app on the market so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to track punches when employees are working remotely or out in the field. Also includes mileage!

Cons

When clocking out for lunch, unable to see what time you punched out. It would also be nice to see after the punch how long you worked that day.

Review Source: Capterra
 

Angela from Association for the Study of African American Life & History
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.

Cons

The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.

Review Source: Capterra
 

Tammy from Blue Dolphin Screenprint & Emb
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

TrackSmart Attendance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great place to enter all my employees and keep tracking of who is here and who is not and why.

Pros

Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

Cons

Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it.

Review Source: Capterra
 
 
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