Overall it is a great system. In the past we had a payroll system that took 3 employees 4-6 hours to complete each week. Now I do it by myself and it takes less than an hour to complete and also calculate my wage parity benefits for me instead of doing it manually.

What I like most about Viventium is the accuracy of the calculations from Wage Parity Benefits to payroll taxes. The previous payroll system we used was not calculating taxes correctly and every year we would get calls from employees about the taxes not being taken out correctly and them owing to the IRS. This system uses their home address and pairs it with their address on the NYS department of finance address lookup to accurately determine their tax liability. One of the upsides is that it is superfast to learn and process payroll. I went from taking 4 hours to do payroll for 1700 employees to 30 minutes.

Cons is still experiencing some issues here and there with the onboarding modules. Sometimes having to skip a step for an employee and manually entering the data later on.

My experience has been excellent. Very pleased with the software.

The ease of utilyzing payroll weekly is very easy. Also the reports are easy to access & download. Customer support if you ever need to call in is very supportive and knowledgeable.

There is nothing I don't like as this softward is very good.

Customer Service is very knowledgeable and patient

Not able to create certain reports, or some reports do not have the requested date

I love it. They warn me when there will be any down time and it's not often and it's during low-use time and only for a short time. I have access to support that responds quickly. The software is also very customizable. I was able to upload my onboarding docs and specify exactly how each one is to be completed.

It works for my industry and is user friendly. Some of the bigger softwares do a bunch of stuff we don't need and thus it can be cumbersome to find your way around the site. Viventium is clear and intuitive. When I need help, customer service is quick to reply with REAL people, never a canned response. They actually care about solving my issue.

I wish it was able to integrate with more things, but it continues to add collaborators all the time, which has been nice.

Having owned a home care agency for 14 years, my one and only regret has been partnering with Viventium. The concept is great and can be easily sold, but it is a skeleton company. They set you up and disappear. It's alarming that a company can be so novice, unprofessional, and clearly value you as a number over ensuring the accuracy of your payroll and the well-being of your business. If you are only looking for a platform and don't mind doing all the work, they might be a match for you. If you are looking to alleviate any of your workload, and hope to find a competent payroll company, I would highly recommend you look elsewhere. I don't like to complain, but I've never had such an awful experience. I switched to Centex Bookkeeping and Payroll and the level of knowledge, experience, and professionalism has been phenomenal.

I really loved the idea of having the entire onboarding process online and on one site. Going paperless and having all documents stored online seemed like a dream. That probably should've been my first sign... too good to be true.

Where do I start? The person assigned to set up my payroll was brand new. My overtime was set up incorrectly and I lost thousands of dollars, but it was "my fault". They put the wrong state on all my paychecks. I asked them to correct it and it was never fixed. One of my employees was missing a day of pay on every paycheck and no one could tell me why. She ended up quitting because she thought we were shady even though we reimbursed her all the missing funds and corrected the issue. The person assigned to my account after we were set up wouldn't respond to my emails for weeks at a time. You have to input all deductions, wage garnishments, and health insurance. I've never worked with a payroll company that didn't handle these things. It ended up being so much more work and more headaches for me which was the exact opposite reason I signed up with them.