Zoho Survey Software


 

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.

 

Zoho Survey - Customized surveys
 
  • Zoho Survey - Customized surveys
    Customized surveys
  • Zoho Survey - CRM Integrator
    CRM Integrator
  • Zoho Survey - Survey Form format
    Survey Form format
Supported Operating System(s):
Web browser (OS agnostic)

187 Reviews of Zoho Survey

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September 2018

September 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

This is a good alternative for survey monkey, the simplicity and quickness of creating surveys made working easier.

Cons

Some missing features such as ID/Password lookup is missing, which is a special requirement that we have but we did not found in this product

Review Source: GetApp
 


September 2018

September 2018

Experience of zoho

Ease-of-use

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Pros

Customization, you can literally customize everything on the survey.
Long trial days;
Zoho nearly have all forms of survey questions
Useful templates
Simplified reports, easy to analyze

Cons

When you have lots of survey questions, let's say 100, and you want to see how is #73's answer and scale would be, it will be difficult and inconvenient to locate it. And then when you want to check another individual's answer on #73, you will have to search by your wheel again.

Review Source: GetApp
 


July 2018

July 2018

Decent online survey builder that easily integrates with ZohoCRM

Ease-of-use

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Pros

Point and click integration with ZohoCRM is the best feature. The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.

Cons

The survey design feature is not as 'pretty' as SurveyMonkey's. In addition, support is not as responsive.

Review Source: Capterra
 

Reynaldo from deportepara el desarrollo

July 2018

July 2018

I developed encuests and forms very easily and quickly with this software

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Pros

A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it

Cons

It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software

Review Source: Capterra
 

Xavier from Industry Reps
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great bundle of integrated services

Ease-of-use

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Pros

The integration (CRM Plus) it has with the different services that used to be separate before. The ease of use to integrate surveys into the CRM and create workflows makes a lot easier for us to process our daily jobs.

Cons

There are some apps that are not still integrated into the Suite, such as the Meeting Lab or eMail.
On the survey side, I would like to have the ability to integrate matrixes that my clients could fill out.

Review Source: GetApp
 

Sergio Rafael from PDVSA Petroleos de Venezuela S.A.

July 2018

July 2018

Thanks to the colleagues of HR, we enjoy this excellent tool for the valuation of our work

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Zoho Survey is an excellent tool for corporate environments. Not only does it allow us to conduct surveys, but it also allows us to carry out surveys of perceptions, surveys, and other necessary tools to establish broader criteria regarding the direction of the work that is being sought

Pros

The RRHH colleagues of my company, presented this software as an option to do the experiecia in the participative work environment, however, we took it in our department and we gave a different meaning, survey customers and companies that have open contracts With us to verify the quality of the work we provide, the results were interesting, and that is thanks to Zoho Survey that allowed us to:

- Survey all contractors that are under our legal administration

-Generate variables and intelligent questions both closed and open to gather more information from the respondents of our department

-To take the results to evaluate them with different sociology professionals and thus generate variables more appropriate to our work environment.

-Create a database based on the most frequent answers.

Cons

This tool only allows us to collect information in the best possible way however it is necessary to locate other programs to make technical analysis deeper and with greater veracity

Review Source: Capterra
 

Ifeoma from Softchoice
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

We use Zoho survey to sample our client opinion.

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Pros

We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones.
I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

Cons

Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.

Review Source: Capterra
 

Jo-Annie from Veloce

July 2018

July 2018

Not so bad but I would use something else.

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Pros

I usually love Zoho's products. Even if I don't like this, I think it is over all user friendly and customer support is always pretty fast.

Cons

It is pretty restraining on the kind of questions I would need to ask. It is probably good for some people but not adapted to my work. I need to ask precise questions to have precise answers.

Review Source: Capterra
 

Jose Rafael from PDVSA Gas Comunal, S.A.

July 2018

July 2018

Another excellent software that interpenetrates work functions creating combined strategies

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Zoho invoice, use it in group spaces and work teams will exponentially improve your productivity and participation. Buy it you will not regret it

Pros

Our Human Resources Manager made this software available as a tool to exchange ideas among workers generating an excellent work environment as they take the positive and negative things that happen in the workplace to enhance management Zoho Survey offers a comfortable interface to design the accounts, leaving very positive results in our company

Cons

Like other programs of the Zoho company, we do not find negative characteristics to be highlighted. We believe it is pertinent to evaluate this software positively

Review Source: Capterra
 


June 2018

June 2018

Great, easy tool!

Ease-of-use

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Pros

I was able to set up employee performance surveys very easily, and could intuitively determine how to duplicate them, share them, and review the results.

Cons

Free version is limited in customization and reporting, however I was still able to work with it as I tried the app out.

Review Source: GetApp
 

Milthon from Welldone tours

June 2018

June 2018

¡Excellent applicatio if you want survay looks great!

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easy to use, you can syn with zoho crm so for me that is SUPER!

Pros

It is an application that allows you to make accounts of all kinds regardless of the category of your business or what you do, the most interesting thing for me is that I can synchronize it with the CRM and Zoho in an easy and fast way, allowing me to have a preview more Complete and detailed surveys of my clients

Cons

It does not allow me to put images to make surveys of a product and my client can see or remember what product it was. On the other hand, I feel that they should add more templates and that they look a bit more modern.

Those that are currently available I like but I think they can improve that part a lot even.

Review Source: Capterra
 

E'Delana from Netsync Network Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

I really liked everything Zoho Surveys had to offer me when making a survey.

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Pros

What I liked most is that they had so many templates you could play around with and customize.
It was also very easy to use and edit.
It was also simple to get your survey to the right people.
I like how they report the data gained from the completed surveys.

Cons

I really don't have any complaints with Zoho. After my first time trying it, it has been my go to ever since.

Review Source: Capterra
 

Tamoya from eGov

May 2018

May 2018

Efficient and easy online survey tool

Ease-of-use

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Pros

I used this survey to easily construct and publish surveys/questionnaires. The features of the interface are simple to use with drop-down functionalities.

Cons

I used the unpaid version which comes with limited features. i am only allowed 15 questions in my survey. Otherwise from that, I don't have anything to dislike about the software.

Review Source: Capterra
 


May 2018

May 2018

Very easy to use.

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Pros

Ease of making the survey. It was very easy to add different types of questions when I needed to and there was a good variety of questions.

Cons

I did not like how I could not change the type of fonts and I could not add directions to the top of my survey.

Review Source: GetApp
 

Kyle from K12 Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Zoho for online surveys

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Good for basic survey building.

Pros

Ability to create basic survey questions, nice date picker calendatCan post to many social media platforms such as Facebook, LinkedIn, Google, and Twitter. Can export data to a csv or pdf to analyze which I do find useful.

Cons

Only really has a basic level of available tools there are better options out in the market like survey monkey or SurveyGizmo.

Review Source: Capterra
 


April 2018

April 2018

Very simple to use.

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Pros

I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho. This software allows you to create a personalized survey while still allowing you to use a template. This is really great for someone who knows nothing about computer code.

Cons

I don't really have any dislikes with the software. I found it to be very simple and customizable which is just what I needed.

Review Source: Capterra
 

Jenna

April 2018

April 2018

fantastic and easy to use

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Pros

I love all of the options for questions and how specific you can be. I love how just typing in a link gets the users to my page so easily

Cons

I really don't want to pay for it. Every survey program makes you pay and its bad. I don't think you guys have anything to improve

Review Source: GetApp
 


April 2018

April 2018

psychological evaluation survey

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Pros

The ease of use and unlimited number of survey participants. Our staff was able to design, upload, and manage the psychological evaluation survey tool.

Cons

We cannot figure out how to create a desktop application that will help manage the surveys. The program operates extremely well otherwise.

Review Source: GetApp
 


April 2018

April 2018

good choice of software whether paid or free, it's easy to configure and use for who answers surveys

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Pros

It is very easy to make and publish quick surveys. There are many ways to create a survey as a multiple, drop-down option, which makes it more attractive to answer it.

Cons

It is a bit expensive, if the membership expires it is impossible to download the data from the surveys carried out. It should also be possible to improve the appearance or design of the survey.

Review Source: Capterra
 


April 2018

April 2018

I have found this app very user friendly

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Pros

In a very short time I got my survey setup an ready to use. The interfase is quite easy and it is almost everything I need to do the surveys I need.

Cons

I would like to see a way you can change the character to bold in the edit mode. Also would like to see the reporting giving more options.

Review Source: GetApp
 
 
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