About Brightidea


Brightidea is a cloud-based innovation management solution designed for midsize and large companies. It offers communication tools and suggestion management. Android and iOS apps are also available.

Brightidea features discussion management, which provides users with a collaboration platform to share and comment on ideas. Users can also view comments based on teams, topics and ideas on a physical map.

Users to create microsites focused on specific issues or challenges. A scoring mechanism allows users to evaluate solutions based on their feasibility and cost-effectiveness. Brightidea also offers a portal that enables users to submit business proposals as part of a team or individually. Managers can then score these ideas and decide on approval of funds. It also enables users to compare projected and actual financial impacts after completion.



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Supported Operating System(s):

Web browser (OS agnostic)

71 Reviews of Brightidea

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(35)

4 stars

(33)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 71 reviews

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July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

One of the best ideation platforms out there!

Great customer service, abundance of out-of-the box features as well as a company that listens to Customer feedback.

Pros

Outside of the the great customer service the company provides, the ease of use and features are what make Brightidea stand out. Our customers have especially enjoyed the back-end idea management interface to be able to rank, sort, and group ideas that have come in from solvers. With a large company and thousands of ideas flowing in, this is a key features that other platforms have failed to address meaningfully.

Cons

The one potential disadvantage of the tool is that advanced customizations will require professional services support which add up. Out of the box, however, the platform will service 90%+ of the Customer base so that may not be a big issue.

July 2016

laurent from AXA

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2016

Great tool for idea crowd sourcing

I have been using the Brightidea Platform to run an idea crowdsourcing contest in my company (international insurer). the Platform is extremely modular and has all the features it takes to make your innovation program a success.

Pros

- modular and easy-to-set up / easy-to-use platform
- brightidea accustomed to dealing with large international groups (security & integration is made easy by the team
- handy tools to get ideas to be evaluated (simple to set scorecards, basic single scale assessment tool...)
- reactive support team in case of technical issues. You are never alone with your problem
- talented team of Professional services team to get you up and running

Cons

- no in-platform design thinking type of "prequel exercise" in order to better identify the user pain point before idea submission
- 2 yr-contracts take the level of users at the end of 1st year as reference point for year 2

January 2018

Kayla from Unum

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

I used Bright Idea to source & implement ideas from an organization of 1,200+ on an ongoing basis.

This software made it easy to collect, sort, organize, analyze, and communicate about ideas submitted by a 1200+ person organization spanning sites across the east coast (as well as an array of home workers across the country).

Pros

The software is intuitive and mirrors social media that most people are familiar with. It is easy to customize on the whole, and meets the objectives for our business goals.

Cons

I wish there were more options to support an ongoing program like the one we have. At Unum, we aren't looking for ideas in small spurts of time, but rather using the site as the foundation of an ongoing engagement and continuous improvement program spanning office locations and multiple departments/skills. Although we are using the tool in a way that it isn't necessarily intended, we have seen tremendous success. It'd be great to see BrightIdea work to tailor a version of the platform to a business goal like ours.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Platform Usage

Pros

The ease of use of the tool.
The ability for the end users to collaborate and share ideas across all work streams.
The platform captures all submissions and allows the end user group to tailor to their needs what the whole submission and evaluation process consist of.

Cons

When viewing submissions the ease of use can be challenging.
When viewing submission within the pipeline you are not able to see the specific number attached to the submission without hovering over the specific submission.
Being able to tailor the layout of the submission form to meet the end users needs.

October 2017

Chris from Oil Search Ltd

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

Extremely intuitive and user friendly interface to capture creative solutions

Introduction of the software was a catalysts to changing the behaviours and culture of the business whereby challenging each other, sharing problems and solutions and constantly looking for opportunities for improvement are becoming the norm.

Pros

Ease of use and flexibility. The breadth of scope of the platform from initial challenge submission, to idea generation, screening and review through to tracking of results makes it an invaluable tool for generating and managing large numbers of quality ideas and innovations.

Cons

Back end statistical representation could be more effective, the ability to slice and dice data and determine which areas of the business are heavily engaged and also to track commercial benefit of specific challenges, ideas or groups of ideas.

August 2016

Sathya from Wabtec

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Expanding Possibilities

BrightIdea has been a great find. I have experience working with a host of leading solutions, including the likes of Spigit, Imaginatik, Hype, Hyve, etc. but I found BrightIdea to be a cut above the rest. They are passionate and offer you more than just a solution. They bring out the psychology behind actions that help turn around an organization. They are passionate about innovation rather than just merely interested in pushing their product. They are keen to see you become successful using it. They are also patient about letting you get up to speed.

Pros

Ease of setup and configuration
Ease of use (for the user)
Ability to scale up with different use cases of the platform

January 2018

Toni from Unum

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

We use talent sharing functionality giving us the ability to strengthen our cross functional skills

Pros

Brightidea gives my organization the ability to collaborate more cross functionally and strengthen skills and experiences across the board. We love the ability to post opportunities for others to volunteer for. We also leverage the functionality to be able to solve challenging questions and source for opportunities to simplify and be more efficient at what we do. We connect these opportunities to our performance and coaching sessions for our organization to measure the success that we are gaining using Brightidea. Overall, we are very satisfied with Brightidea and look forward to use it in other creative ways to support growth and experience within our organization!

Cons

The only thing that challenges us is the pricing and limited Admin seats we have. This makes us have to rely on our IT partners for support and administration.

November 2017

Steve from BT

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Very flexible and reliable application that gets better and better

Pros

It’s so simple to set up and managing the challenges we run is first-rate, the support offered is top rate and the portal has a wealth of information.
The ideas space where fellow Innovation programme managers share ideas is a place to see what other organisations are looking at rolling out. Finally, the user experience is very simple which is essential.

Cons

Whilst we can get all of the reporting data we need out of the Brightidea application - improving the real-time dashboards would be something I would like to see improved further

July 2016

Mike from Stanley Black & Decker

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Leader In Innovation Challenge Software

Using BrightIdea to help run our innovation challenge program has been a wonderful experience. The software is easy to use for both admin's and most importantly users. Their features cover all aspects of the innovation life-cycle allowing for everything to be completed and tracked in one place. And their customer support has exceed our expectations, they have done a fantastic job and helping us scale our program in the right ways.

Pros

It's extremely easy for users to understand and use it, thereby making engagement an easy sell. The features they support are also extensive and they continue to add new ones to support a growing program.

Cons

A few bugs have made setup from an admin standpoint more time consuming then they should be, but work around are available and they are quick to respond to our needs.

April 2018

Claudia from Pwc

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

April 2018

Good experience but the software has some limits that can be improved

Pros

Flexibility in terms of customized pipeline, different evaluations tools, open to external and business model canvas and business impact that allow digitalizing some activities. Customization in terms of look & feel.

Cons

No possibility to assign an idea to a specific evaluator (some clients ask this functionality in particular when they start to use the platform). The activation of the workspace is centralized and permitted only to the admin (a high effort to innovation team). The absence of a project management tool (the functionality in the workspace is really poor). The low flexibility of the dashboard (in particular the dashboard shows the ideas in specific step and not in the stage- the step in the pipeline is typically used to make easier the activities and is not relevant in terms of process). The submission form is not effective. The development tool is assigned mainly by the submitter in a dynamic way (and specific resources defined) but if the ideas are published by a team the development tool doesn't permit to fill in the tool by all members. The absence of links to ideas and possibility to merge them if really similar or complementary. The chip can be cool but the employees are not incentivized to use them (if the employees make a good investment they gain the chips- if the employees do not invest chips have the same amount of chips)

October 2017

Serafettin Cemil from Turkish Airlines

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

It is very flexible and has a lot of great apps for your specific challenge needs.

A lot of profit' cost saving and innovative thinking.

Pros

This Platform has and easy to use interface and customizability just great for tweaking it for your specific needs.

Cons

It would be great to give out some minor admin permissions like dashboard view access and reporting to ordinary users for limited times. This would allow the people learn more about the system and get involved even more while making life a little bit easier for the system and web storm admins.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thanks for the review, Serafettin! Many customers leverage our Moderator role to assign light administrative permissions to users. This role is restricted to viewing reporting and light submission management. I hope this will be helpful to you!

October 2017

Oscar from Factum Partners

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Easy to use innovation

Pros

Simple, fast to start an innovation program, easy to use, some nice templates, design our own pipelines.

Cons

Translations, we need to make the platform translate 100% to other languages. More custom templates to choose.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thanks for the review, Oscar! We intend all end user-facing features and pages to be translatable, and we actively release updates to ensure gaps are resolved. Please let us know if you're seeing gaps, and we'll do our best to address them. And thank you for the feedback on templates - as we work more in this area, we will be reaching out to customers to better understand what they are looking for. Our newest homepage template, which came out with the Fall Release 2017, was designed based one extensive customer feedback.

October 2017

Kalvin from Nike, Inc.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Robust tools with lots of features.

Successful launching of Open Innovation Program. It's hard to tell the story and show proof of engagement without this tool. Thank you!

Pros

Great customer support from the BrightIdea team, from sales to technical support and training. Wonderful support on boarding new customer and tremendous value.

Cons

User interface design can be a bit more simplistic. e.g. like Apple website, or aesthetics of Apps like Slack.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thank you for your feedback, Kalvin! It is part of our design process to stay abreast of the modern design landscape - not just within B2B but also for B2C products like Slack - to identify opportunities to continually evolve and update our product. We are also continuing to invest in growing our product design team. We hope you will like the UI/UX for the latest round of product updates that we've made. Over time, we will also be cascading our updated style guide to more parts of our existing platform.

October 2017

lisa from Kemper Corporation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Bright idea allowed us to launch a program with confidence.

Pros

User friendly, easy to navigate, visually appealing, great customer service, variety of applications

Cons

some things don't make sense to us and are not customizable.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thank you for your review, Lisa! We do believe that the Brightidea innovation platform is the most customizable solution available on the market. Please do share with us on IdeaSpace if there a particular area where you are getting stuck, or if there is an area that does not seem intuitive to you. https://bi.brightidea.com/ideas

October 2017

Sarah from United Airlines

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Good user interface on the front end, back end is a bit trickier.

Pros

The software is easily scalable and easily accommodates our many users. We enjoy being able to launch many different challenges fairly frequently.

Cons

We would love to have more support for 'open ideation' platforms at a large scale. It is valuable for companies to engage their employees beyond ROI of their ideas by making them feel heard and listened to.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thanks for reviewing, Sarah! We're glad to hear that you find the software easily scalable. We offer a few apps for engaging a broad employee base. The Discuss app allows you to create a dialogue among a large number of employees about important company topics. The Suggest app is meant to support a company-wide idea management process. Please let us know on Ideaspace if you have other opportunities that we should consider. https://bi.brightidea.com/ideas

October 2018

Giorgi from Philip Morris International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

October 2018

Perfect realization of idea crowd-sourcing in a platform

It helped us to save lots of time by automation of the certain tasks and also what's more important, it certainly brought a way more organized way of working for the team

Pros

The main advantage of the platform is the high flexibility and customization which allows us to adapt the platform to our needs not vice versa to adapt to the platform. Sometimes it might get overwhelming due to this, though overall I'd say this is a big asset of this platform. Furthermore, the constant improvements are made from the Brightidea team and communicated in a clear understandable way.
We totally love the platform from its idea to the interface and usage. It helps us break down the projects into the categories/silos and supports us work in a way more organized way than before within the team.

Cons

I cannot really name anything big that we dislike. Though, the reporting could be slightly better as it doesn't fully shows the essence when exported, thus, makes it a bit harder to present to the third-party persons. Also, the pricing could be slightly lower.

October 2017

fethi yasir from turkish airlines

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

easy to implement and tools are very functional. brightidea team is very helpful. glad to choose

Pros

easy to use, functional and customizable. mobile app is helping us to reach all workers. new features are coming to make our work easier.

Cons

doesn't support multi language and facing bugs. web storm admins need more role in the platform.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thanks for the review, Fethi! It was great connecting with you at our user conference and learning about how your team is using Brightidea. I'm sorry to hear that you've encountered bugs. Our support team will ensure any issues are resolved as quickly as possible. The software can be configured to support a number of different languages; please reach out if you need help.

October 2017

Avi from HP Indigo

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

great easy to use program

Pros

the challenges app is one of my favorites , we can use it to describe our top challenges and to easily expose it to all of our employees

Cons

to many applications can confusing the end user , i think that bright idea can help their admins with suggestions to internal communication (it will help us to extend our program and it is a share interest for us)

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thanks for the review, Avi! We were so excited that you travelled all the way to SF for our user conference! We've worked to categorize our Apps to help you understand which Apps to use for which use cases - please check out our newly released Apps Pillar page. Also, take a look at the Knowledge Base for sample content you can leverage for internal communications, for example the Solve App Challenge Sponsors Guide.

October 2017

Leslie from Express Scripts

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Can't say enough about our Account Team at Brightidea - outstanding assistance, patient, and helpful

Pros

It's completely different than anything we're doing in our organization. Crowdsourcing has been difficult, and it gives us the flexibility to reach out to employees with a digital platform who wouldn't otherwise have a voice to ideate.

Cons

Would like some additional flexibility in customization without needing to engage BI developers as needed.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Thanks for the review, Leslie! We love that you're giving a voice to employees whose ideas wouldn't have otherwise been heard. Once you've achieved the custom style that you're looking for, you can leverage the "Duplicate" utility on the Apps Pillar page to carry that style over when creating new initiatives. You can also select "Copy Design from an Existing Initiative" from any App Setup Wizard.

October 2017

Laurie from Cox Communications

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2017

new user have run two pilots

Pros

platform is easy to use, team is open to new ideas. The over all graphic support is nice and we can make challenge look good with out much effort.

Cons

Would like to see a user community supported by the Bright idea team to allow users to collaborate on lessons learned and best practices across industries to reduce learning curve and make sure we are getting the most out of our investment in the solution.

Response from Brightidea of Brightidea, Inc.

Replied October 2017

Hi Laurie, We appreciate your review! We're so glad that your pilot is working out well. You're not alone on your request for a user community. We're looking into how to best implement this for you guys! Any thoughts or suggestions on that just let us know, otherwise stay posted for updates on it. Thanks, Daniel