All Mint Service Desk Reviews
1-14 of 14 Reviews
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J F
Verified reviewer
Computer Hardware, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Flexible, easy to use, a host of features at a reasonable implementation price
I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
PROSThe design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
CONSWhen you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
Piotr
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
ITSM Software that doesn't kill your budget and time
- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)
CONS- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)
Reason for choosing Mint Service Desk
Pricing and functionality that we needed.
Reasons for switching to Mint Service Desk
OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.
Anonymous
1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Very good Asset Management tool
I like that it has its own ticketing system integrated with it.
CONSI wish they improve and modernize the user interface.
Lukasz
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Ease of use is the key
Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
PROSI replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
CONSFor our purposes everything is ok. It is great for ticket management.
Reasons for switching to Mint Service Desk
Ease of use.
Vendor Response
Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
Replied July 2020
Andrzej
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Mint increases our possibilities.
It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.
PROSOur team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.
CONSFrom my point of view, MintSD has no downsides.
Mariusz
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Easy to use and implement service desk system with good support.
Easy to use, good service, easy configuration.
CONSNotification configuration is not quite clear.
Marcin
Computer Software, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Reasonable pricing and straight to the point
Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.
PROSWe were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.
CONSAdmin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.
Rolando
Verified reviewer
Animation, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Very good tool
Very happy with the software and the service.
PROSDuring our periods using it, it was very simple and organized software to cover our needs.
CONSSome graphic designs of the interphase could be improved.
Mohd Azfar
Information Technology and Services, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2020
Great new comer
Ease of use. Chat oriented communication.
CONSAs the system is new, not all features available but current features already enough for helpdesk and asset management.
Vendor Response
Thank your for your review. We are working hard to improve our solution.
Replied May 2020
Nicholas
Computer Software, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great software
Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
CONSInitially tough to figure out. There is a steep learning curve
Sylvie Florence
Verified reviewer
Retail, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Logiciel de service client
Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.
CONSC'est très simple et bien efficace. Je l'apprécie
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great system
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
CONSI like everything is very helpful and easy
Constance
Banking, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Excellent
Very professional and fantastic service
PROSVery flexible. Asset management combined with service desk in a really good way. Chat oriented communication.
CONSAt the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.
Vendor Response
Thank you for reviewing us. We are working hard to improve the overall onboarding experience.
Replied June 2019
Maria Fabiola
Verified reviewer
Financial Services, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Very usefull
Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option
CONSNothing to add at this moment .... thanks